The average rating is a bit misleading because there are many very good things about this hotel but also a lot of very bad things.
I came to the hotel for New Years Eve and some vacation time. I was met with a glass of champagne and the service wanted to be very helpful. They let me know there was an electrical adapter in my room and showed me where it was (which was helpful as my Ipad was dying), and I put it to immediate use before I went out to check the property. When I returned after an hour, I realized the adaptor was not functioning, I asked to the desk to provide another, as I went out for a long walk and dinner. The desk assured me they would put a new one in my room. When I returned there was no adapter in the room. I went down to the front desk. They explained that they had no more adapters and that nothing was now opened at this hour. If they had told me when I first went to the desk that they had none, I would have gone then and there to purchase one. Having spent nearly $2000 for New Year´s Eve alone, I was less than pleased. After letting the desk know of my displeasure in no uncertain terms, they were miraculously able to find a functional adapter. One should never have to raise one´s voice to get good service. Of course, once I had a charge on my iPad, I discovered the wifi service. To say that it does not favorable compare to dial up service is an insult to dial up service. Wifi was painfully slow to nonexistent. I recently spent 2 nights at a cut-rate hotel in Arpordor and could stream a movie on Netflix with their Wifi. Here was a so called luxury hotel and I could not download a New York Times in less than a few minutes. No business traveller should EVER EVER EVER stay here if relying on wifi. The wifi is just about useless (I am writing this review from the business center). If one wants to have a vacation free of Facebook, magazine and newspaper downloads then maybe this is the place to be unplugged.
Then there is little things. The king size bed only had one nighttable. This would have been fine if I were travelling alone but as there were two of us it was odd. Also the bed was miscentered on the headboard which made me think that the intent was to have two tables and one was missing.
That all said, the pool área is lovely. The caipiranha is delicious (although expensive). The beach service is excelent. But still caveats: beach chairs and umbrellas run out quickly and the pool área fills up quickly as well. The room and bathroom were kept very clean by housecleaning. The location is great as it is an easy trip to Ipanema (which is a nicer beach than Copacabana).
I have said at other luxury hotels in the U.S., México, South América and Europe and sadly this does not compete with the best of them.
- Official Description (provided by the hotel):
- Miramar Hotel by WindsorA new concept in hospitality in Rio de JaneiroLocated right in front of Copacabana Beach the Miramar Hotel is surrounded by attractions and in the middle of the electrifying atmosphere of Copacabana. Fast and easy access to the main tourist spots in Rio and to airports. Ipanema beach is only a few minutes’ walk awayThe new Miramar is for demanding guests. The hotel is decorated with noble materials and fixtures, like ecological wood (ecowood), Venetian cristal and fine marbles from different countries.The Miramar Hotel – offers 200 modern, stylish, luxurious rooms and suites.All rooms are equipped with Butler Service, Trussardi bed and bath linen and Nespresso Coffee Maker.Restaurant Sa, under direction of Chef Paulo Goes, contemporary cuisine and elegant decor. Panoramic terrace with beautiful view of Copacabana and complete fitness room with state of the art equipment Infinity edge pool, heated in winter.Pet Friendly, the Miramar Hotel welcomes small pets of up to 5kg and offers special VIP Pet Guest services. ... more less
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- Also Known As:
- Miramar Hotel By Windsor Rio De Janeiro, Brazil