Firstly I should say that we stayed over New Year and this is obviously one if not the busiest times of the year for the Hotel. On checking in were given our room key but no explanation about the hotel or the planned New Year Celebrations. We eventually established that there was no New Year Party being organised by the Hotel and just a DInner in the ground floor restaurant that included unlimited alcohol at a cost of 850 reals per person, great if you drink but no other options if you don't. With that in mind we decided to order room service and have Dinner in our room as we had a great view out onto Copacabana beach, I ordered this at 8pm expecting it would take some time to arrive, 9.30PM I called to find out they had lost our order and it would be another hour eventually at around 10.30 the sorriest looking room service I have ever seen arrived, I am really surprised a 4* hotel would serve such rubbish and charge the small fortune they did for it. In fairness the rest of food we experienced at the Hotel breakfast buffet was OK.
On the last day we discovered the Hotel had lounges and umbrellas on the beach, again frustrating no one had told us about this. The transfer we organised through the hotel to Buzios our next destination was a joke and I highly recommend you use an alternative. We were offered a private car at a cost of 550 reals and advised this was much better than a taxi as it was a luxury car and professional hotel driver who spoke English, this is quite a premium to taxi (300 reals) but as the journey is 3 hours we decided this was worth the extra cost. Imagine my annoyance when the same car as a taxi turns up to take us, I refused to take their car and said I would get a taxi, in the end they dropped the price to 500 reals and got us a different car, the driver didn't speak a word of english and got lost and spent an extra 30mins trying to find our hotel in Buzios. As I said at the beginning of my review this was over New Year and the hotel was extremely busy, on the positive side the staff were all very pleasant and friendly just disorganised, the roof top pool was amazing and had beautiful views of Copacabana beach and Sugar Loaf mountain.
- Official Description (provided by the hotel):
- Miramar Hotel by WindsorA new concept in hospitality in Rio de JaneiroLocated right in front of Copacabana Beach the Miramar Hotel is surrounded by attractions and in the middle of the electrifying atmosphere of Copacabana. Fast and easy access to the main tourist spots in Rio and to airports. Ipanema beach is only a few minutes’ walk awayThe new Miramar is for demanding guests. The hotel is decorated with noble materials and fixtures, like ecological wood (ecowood), Venetian cristal and fine marbles from different countries.The Miramar Hotel – offers 200 modern, stylish, luxurious rooms and suites.All rooms are equipped with Butler Service, Trussardi bed and bath linen and Nespresso Coffee Maker.Restaurant Sa, under direction of Chef Paulo Goes, contemporary cuisine and elegant decor. Panoramic terrace with beautiful view of Copacabana and complete fitness room with state of the art equipment Infinity edge pool, heated in winter.Pet Friendly, the Miramar Hotel welcomes small pets of up to 5kg and offers special VIP Pet Guest services. ... more less
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- Also Known As:
- Miramar Hotel By Windsor Rio De Janeiro, Brazil