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“The personal touch !!”

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Miramar Hotel by Windsor
Ranked #2 of 282 Hotels in Rio de Janeiro
Certificate of Excellence
GreenLeadersBronze level
London
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“The personal touch !!”
Reviewed 2 June 2014

We have just returned from Rio back to London, and chose the Miramar as our hotel in Rio. We could have stayed at the Copacabana Palace (for slightly less) but don't enjoy huge hotel complexes, where film stars are treated like film stars, but everyone else impersonally. At the Miramar they understand what the personal touch means, and every single member of their staff treat you with polite, discreet respect, making you feel important and their guest. Alas, many hotels have lost the ability to offer this, Miramar I am glad to say understand the importance of looking after their guests. This was probably the most important element of our stay, from bell boy to room maid, front desk to restaurant, each and every member of the team, made us so welcome, and were so kind. Even the smallest request was met with a prompt response, in fact, nothing was impossible ! Nielto and Renalto at breakfast were so caring, always making sure our needs were met. Roberta at the front desk both charming and highly efficient.

We ate at the Sa restaurant twice whilst at the hotel. The food and wine were outstanding, by far some of the best we have enjoyed in many years of extensive travel worldwide. People claim it is pricey, but by London standards this was in fact cheap for us. The hotel breakfast is one of the best we have enjoyed, the variety mind boggling, the freshness unsurpassed. The egg chef can make your eggs in any style you like, all brought with a smile to your table.

The hotel is ideally situated facing Copacabana beach, but also minutes walk from Ipanema and Leblon beach, so you can enjoy the best of three world class beaches. Taxis are plentiful outside the hotel, and public transport nearby if required. A supermarket is literally minutes walk from your hotel and carries all kinds of amenities if you run out.

On the top floor is a lovely warm swimming pool with breathtaking views of the Copacabana Riviera, and a lovely seated area with bar. I would recommend at least a room with partial sea view, full if you really want luxury ! If you want the personal touch, this hotel has it in abundance, and comes highly recommended. All aspects for us scored full marks. We will certainly be back, to enjoy even more of this vibrant city. Obrigada Miramar !!

Room Tip: Partial (705) or if you can go for a full sea view.
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  • Stayed May 2014, travelled as a couple
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Helpful?
Thank Musicus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William R, Gerente geral at Miramar Hotel by Windsor, responded to this review, 3 June 2014
Dear Mr Musicus,
WORDERFUL REVIEW! Thanks a lot for your very kindly words about our hotel. All my staff is also saying "Thank you for the praises"! It was a great pleasure to have you as our guests and we hope to see you as soon as posible!
Sincerely Yours,
William F. Rodrigues
General Manager
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Nottingham, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

This is one of the best places I have stayed in South America. Although there is little in the way of Rio charm, the hotel is exquisitely decorated and the rooms were of a good size for the city. The hotel was full and the lobby was always busy, but the service was quick and attentive. We were impressed that they could arrange a hotel car quickly to the airport during busy Gay Pride. The breakfast was probably the best part of the hotel - huge selection of all different types of food and drinks (including Champagne). The hotel is perfectly situated on Copacabana beach, and a short walk to Ipanema and Metro/Bus services. Make sure you have a drink on the roof terrace at sunset - the views are incredible!

  • Stayed October 2013, travelled with friends
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Helpful?
Thank JTh413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William R, Gerente geral at Miramar Hotel by Windsor, responded to this review, 29 May 2014
Dear Mr JTH413,
Thank You very much for your review about our hotel and services. We are very happy to know that you and your friends had a delighful stay with us. We hope to see you again!
Sincerely Yours,
William F. Rodrigues
General Manager
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Melbourne, Australia
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 20 May 2014

My partner and I stayed at the Miramar by Windsor for 5 nights and we loved every second. The service is 5 star, all staff are so welcoming and friendly. We were upgraded to a partial sea view room upon check in (free of charge.) We only dined in the restaurant once because it is quite pricey, however the cuisine and view of Copacabana are phenomenal! Our room was spacious with a king bed, desk and sitting area. Try to avoid the minibar as it is also quite pricey. I was lucky enough to spend my 21st birthday during our stay and the staff ensured that I had a magical day- starting with a passionfruit slice at breakfast, plus Chandon champagne and chocolate at noon (free of charge.) The rooftop pool/bar on the 16th floor was our favourite feature of the hotel. The view is AMAZING! The pool is a good size and there is plenty of seating. The bar has an excellent drink menu and open until 12pm each night. The buffet breakfast was another highlight for us, featuring everything you could imagine (including an omelette bar!) I LOVED our stay at Miramar by Windsor and we will be sure to return as it is well worth the money!

  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank paibri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William R, Gerente geral at Miramar Hotel by Windsor, responded to this review, 21 May 2014
Dear Mr Paibri,
Thank you very much for your review at Trip Advisor. It was a great pleasure to have you in our hotel specially in your 21th bithday. We hope to see you again!
Sincerely Yours,
William F. Rodrigues
General Manager
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New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 May 2014

We recently stayed at the Miramar with our two children and thoroughly enjoyed our stay, in part because of the beautiful location, accomodations and amenities, but even more so because of the lovely staff in all areas of the hotel from the bellmen, reception and concierge to the pool and beach attendants. Everyone was so warm and friendly, and they truly seemed to want to make our stay a great experience. They were so helpful in planning our tours and in their restaurant suggestions, which is of course a little bit more complicated when traveling with children! They even held our kids' beach toys until our return while we traveled to another state briefly.

The breakfast service each day was fantastic, as well as the poolside bar and café. The rooms were modern and clean, with bathrooms that were well appointed with all you might need. Our kids loved the nightly chocolates left on the beds! We all loved the location on Copacabana Beach...the waves and the view were spectacular. We cannot say enough good things about the Miramar. When we are fortunate enough to visit Rio again, it is certainly where we will stay.

  • Stayed May 2014, travelled with family
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Helpful?
1 Thank ckrothe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William R, Gerente geral at Miramar Hotel by Windsor, responded to this review, 16 May 2014
Dear Mrs Ckrothe,
Thank You so much for the wonderful review at Trip Advisor. Be sure that we are very happy to see that our efforts to make our guests stay delighful are rewarded by words like yours. It was pleasure to have you and your family in our hotel and we hope to see you as soon as posible.
Sincerely Yours,
William F. Rodrigues
General Manager
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Calistoga, California
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 May 2014

My experience in Brazil is that hotels are not up to international standards. I have stayed at Hiltons, Radissons and Sheratons and the interenational chains are much worse in Brazil than elsewhere.
The Miramar is the best hotel I have stayed in Brazil (but not the best compared to most countries). The Miramar hotel has attentive staff and nicely appointed rooms. The breakfast is ample and great fruit selection. The rooftop pool is small but perfect for a small break. Location is good on Copacabana.
After a two week stay three complaints: My biggest complaint is the rooftop bar service. Very slow (even when there is nobody there). It did not happen to me but the other two people I was traveling with complained that the fire alarm has a red flashing beep that is very annoying when you want to sleep. (I think it beeps when it is running out of battery). Lastly, the mini-bar fridge is very noisy, I just unplugged it so no biggie.

Room Tip: Becareful with room 1312. When it rains it gets very noisy.
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  • Stayed May 2014, travelled on business
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Helpful?
1 Thank santotanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William R, Gerente geral at Miramar Hotel by Windsor, responded to this review, 15 May 2014
Dear Mr Santotanto,
It was a great pleasure to have you and your friends as our guest. Thank You to call our attention for such services that is going not so good. I had already began a training with our swimming pool bar staff in order to make better services over there. About fire alarm beep it is not a low battery, it is really like that, but, we are studing a way to change it. And for the last one we are check all mini-bar fridge inside the hotel to see what is happening with them. Once more, thank you for the praises about our hotel. We hope to see you again.
Sincerely Yours,
William F. Rodrigues
General Manager
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 May 2014

This was our first (but certainly not last!) time in Rio and the Miramar was the absolute best welcome we could've had! We chose this hotel based on TripAdvisor's reviews and were not disappointed. The location is unbeatable - right in front of Copacabana beach and really close to Ipanema and Leblon. Confirming what other reviewers have said: the hotel is luxurious, the staff super friendly, the rooms amazingly comfortable with unforgettable views, the rooftop pool incredible with breathtaking 360º views of Rio, and the breakfast is absolutely scrumptious. For me, what really makes this hotel standout (apart from all of the above) are the little touches: a champagne welcome, the yummy choccies with the turndown service, the friendliness and efficiency of the staff in getting whatever you need, the very best quality of everything served at the breakfast buffet (from Pata Negra smoked ham to the delicious detox juice), the beach service... The last one was a huge plus! Not only does the hotel offer guests umbrellas and chairs, but they also bring you cold water, fruit and refreshing towels throughout the day.

Re some Rio tips, I'd definitely recommend trying the beaches in Ipanema and Leblon (within walking distance to the hotel). They're a bit quieter than Copacabana, with more space and a slightly more upscale vibe. On the beach, make sure you get some fresh coconut water, a cup of matte ice tea and the arab pasties. (Might seem odd, but it'll definitely hit the spot during a lazy beach day!) There are quite a few nice restaurants around the hotel, including the hotel's own, a typical Brazilian one just next door (serving a wonderful moqueca de peixe), as well as the more relaxed and varied ones along the beach. You should also try Zaza's Bistro in Ipanema - a quirky little spot and not touristy at all with great food and cocktails. Another must is a typical Brazilian rodízio and there's a popular place not too far from the hotel. Finally, do NOT leave any shopping to be done at the airport, or at least not after security! The prices are a rip off and there's not much variety at all. The cheapest and widest selection of Havaianas was actually in the shopping area of Morro da Urca (the first stop in the cable car to Sugarloaf Mountain), if you can believe it...

Regardless of what hotel you choose and what you do, just make sure you have a wonderful time in the Cidade Maravilhosa!!!

Room Tip: Rooms with ocean views are an absolute must.
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  • Stayed March 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Carlas_Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William R, Gerente geral at Miramar Hotel by Windsor, responded to this review, 15 May 2014
Dear Mrs Carla,
Thank You very much for your wonderful speech about out hotel and our city. Certainly, your words will help another people when they would like to choose a place to come during their holidays. You are right when you say about "little touches". We really worry about this touches. We hope to see you again! Once more, Thank You to choose Miramar hotel for your stay in Rio.
Sincerely Yours,
William F. Rodrigues
General Manager
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Sydney, Australia
Level 5 Contributor
74 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 12 May 2014 via mobile

Just had the best 2 night accommodation ever at the Miramar Hotel by Windsor.
As other guests have said, everything from the rooms, breakfast and wonderful staff make this a 5 star hotel.
Before moving to the Miramar we stayed at another rundown establishment down the road as part of a tour. When we moved here we thought we were in heaven.
Great location, fantastic rooftop pool, spectacular view, unbelievable breakfast and 1st class staff all make this the best hotel we have ever stayed in.
Don't hesitate in booking here for a memorable stay in Rio!

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Sue1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William R, Gerente geral at Miramar Hotel by Windsor, responded to this review, 13 May 2014
Dear Mrs Sue,
Wonderful! I don't have enough words to say .."Thank You". We are very pride of our job. It's very important for us to see how you felt during your stay with us. We hope to see you again!
Sincerely Yours,
William F. Rodrigues
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Miramar Hotel by Windsor

Property: Miramar Hotel by Windsor
Address: Avenida Atlantica, 3668, Rio de Janeiro, State of Rio de Janeiro 22070-001, Brazil
Phone Number:
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Rio de Janeiro
#2 Luxury Hotel in Rio de Janeiro
#13 Green Hotel in Rio de Janeiro
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Miramar Hotel by Windsor 5*
Number of rooms: 200
Official Description (provided by the hotel):
Miramar Hotel by WindsorA new concept in hospitality in Rio de JaneiroLocated right in front of Copacabana Beach the Miramar Hotel is surrounded by attractions and in the middle of the electrifying atmosphere of Copacabana. Fast and easy access to the main tourist spots in Rio and to airports. Ipanema beach is only a few minutes’ walk awayThe new Miramar is for demanding guests. The hotel is decorated with noble materials and fixtures, like ecological wood (ecowood), Venetian cristal and fine marbles from different countries.The Miramar Hotel – offers 200 modern, stylish, luxurious rooms and suites.All rooms are equipped with Butler Service, Trussardi bed and bath linen and Nespresso Coffee Maker.Restaurant Sa, under direction of Chef Paulo Goes, contemporary cuisine and elegant decor. Panoramic terrace with beautiful view of Copacabana and complete fitness room with state of the art equipment Infinity edge pool, heated in winter.Pet Friendly, the Miramar Hotel welcomes small pets of up to 5kg and offers special VIP Pet Guest services. ... more   less 
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Also Known As:
Miramar Hotel By Windsor Rio De Janeiro, Brazil

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