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“Glad to come back”

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JW Marriott Hotel Rio de Janeiro
Ranked #19 of 282 Hotels in Rio de Janeiro
Certificate of Excellence
GreenLeadersBronze level
Curitiba
Level Contributor
285 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Glad to come back”
Reviewed 25 February 2014

My forth stay here, last on was two years ago.
I feel glad to notice how well kept this hotel is.
The rooms seemed to be painted last week.
Service is impecable, in All sorts of aspects, from reservation as well to small treats.
Most rooms have atrium viem wich is ok because they re really silent,mine had small balcony wich was great.
Breakfast is excelent although could have a better presentation, it seems like Tiffany Jewery dipslayed on a side walk...kidding, but they could improve this to make this experience unique.
More flowers, beautiful dishes, would make a difference.
Pool service and GYM on the roof terrace are great.What a view!!
If you have a late flight after your check out you can stay there at the pool and take a nice shower in the sauna before leving Rio..is.great!!
Spotless Hotel, I love it,

Room Tip: Rooms with atrium view but ending 1, 5, 21,25 have small atrium balcony, wich is nice. Mine was 160...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AUECWB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW_Marriott_RJ, Manager at JW Marriott Hotel Rio de Janeiro, responded to this review, 2 March 2014
Dear AUECWB,
Thank you returning to visit us and choosing us for your visits to Rio de Janeiro. We are always working on maintaining our hotel refreshed as you mentioned and we are very proud to always offer distinctive service. You suggestions are much appreciated as we always welcome new ideas that will help us with future changes and improvements. Please know we look forward to welcoming you again so that you can once again enjoy our beautiful views.
Kindly, Leticia Alcázar – Front Desk Manager
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2,119 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (447)
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English first
Houston, Texas
1 review
Reviewed 24 February 2014

Not only is the location excellent, being located across from one of the most beautiful beaches in Rio, the service was way above par. I am not in the habit of writing reviews, however the quality of service I have experienced on my several stays at this hotel was excellent. Each member of the staff was very well informed and always willing to lend a helping hand or offer great advice.

For those planning a future stay, i recommend you seeking out Renato Machado for advice and tips. Every single suggestion in terms of dining, sights, and activities was amazing. He even provided me and my colleagues with tips on places to see that most tours would not show us. What truly set him apart was the fact that he checked up on us at one of his suggestions during his off day to ensure that we had arrived there safely and enjoyed our meal.

Room Tip: Rooms on the ninth floor can be particularly noisy,
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexander G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW_Marriott_RJ, Manager at JW Marriott Hotel Rio de Janeiro, responded to this review, 2 March 2014
Dear Alexander G,
I truly appreciate you taking some time to express such gratitude for our staff and to let us know about the impact our team made on you during your stay. Your testimony is a perfect example of the service we aim to provide to all of our guests. Thank you for having chosen to stay with us during your visit to the wonderful city and we hope that you can visit us again in the near future.
Attentively, Leticia Alcázar – Front Desk Manager
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Chicago, Illinois
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 February 2014 via mobile

My stay at JW Marriott was excellent. Katia greeted us with smiles and room recommendations for upgrades that fit our needs. Afonso, the concierge was priceless! Not only did he know the best places to eat he tailored our activities for the week based on our lifestyle!! We had a fantastic time because of his ability to understand people.

Stayed February 2014, travelled with friends
Helpful?
Thank Darnisha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW_Marriott_RJ, Manager at JW Marriott Hotel Rio de Janeiro, responded to this review, 2 March 2014
Dear Darnisha T,
Please allow me to thank you for your compliments to our team members, I am happy to know that our team was able to help you have a wonderful weekend. There are many more places to visit and explore in Rio de Janeiro, so we invite you to visit us again soon so that our team can help you make the most of your time in the wonderful city.
Sincerely, Leticia Alcázar – Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 February 2014

In traveling with a group of 14 people, I found the staff to be helpful and prepared for our arrival. We were anxious to explore the area and the concierge staff was very helpful in recommending everything from shopping to dinner options. We LOVED the safety, view, and convenience of the rooftop bar and pool area. I would definitely recommend this others traveling here for a mix of work and fun!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW_Marriott_RJ, Manager at JW Marriott Hotel Rio de Janeiro, responded to this review, 2 March 2014
Dear Jill C,
Thank you for sharing your comments with us, as you mentioned we are always ready to welcome our guests and offer as much help as we can to make your stay more enjoyable. We look forward to welcoming you and your friends once again and help you have another unforgettable visit to Rio.
Sincerely, Leticia Alcázar – Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 February 2014

I stayed one night at the hotel, arrived at 11 PM for a meeting next morning. I plugged my iphone to charge next to the bed. Next day I checked out at 1 PM and as soon as I arrived at the airport I noticed I had forgotten my charger, so called the hotel immediately. I was informed they would look in the room and email me. As soon as I landed in SP there was an email saying they had not found it. Well, all I did at this hotel was sleep and charge my phone, and there was NO TIME for someone else to have checked it. So here is the question... where is Wally?
Shame on you Marriott hotel.

Stayed February 2014, travelled on business
Helpful?
1 Thank Karinstu2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW_Marriott_RJ, Manager at JW Marriott Hotel Rio de Janeiro, responded to this review, 24 February 2014
Dear Karinstu2014,
Please accept our apologies for the incident occurred, we are taking actions to clarify the situation. We would like to follow up on the incident with you so that we can provide a more in-depth resolution. Please contact us at mhrs.riomc.fd.mgr@marriotthotels.com We look forward to hearing from you.
Sincerely, Leticia Alcázar – Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 February 2014

Located right on Copacabana Beach, the location of this hotel could not be better. It's got a great lobby/lounge for drinks or coffee either as an afternoon break or a nightcap.

The concierge is wonderful - had excellent suggestions for places to go and restaurants.

It's a little surprising that wifi wasn't included, but if that's the worst i have to say, not too bad!

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndiNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW_Marriott_RJ, Manager at JW Marriott Hotel Rio de Janeiro, responded to this review, 22 February 2014
Dear AndiNYC,
As you mentioned we are perfectly located to offer the best views of the famous Copacabana and we are glad enjoyed our views. We are very pleased that our team was able to provide you with excellent suggestions to make your stay wonderful. Please visit us on your future trips to the wonderful city and we will be ready to host you again.
Regards, Leticia Alcázar – Front Desk Manager
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Bordeaux, France
Level Contributor
77 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 18 February 2014 via mobile

Still staying at the JW Marriott for 8 nights in couple. Very nice hôtels slightly below the Marriott standards. No cushions on deckchairs around the pool - too bad. Outstanding breakfast. Very friendly staff.
We recommend.

Stayed February 2014, travelled as a couple
Helpful?
Thank Matthias500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW_Marriott_RJ, Manager at JW Marriott Hotel Rio de Janeiro, responded to this review, 22 February 2014
Dear Matthias500,
Thank you for choosing to stay with us at the JW Marriott Rio de Janeiro during your trip to the wonderful city. We appreciate your feedback as it is always helpful when looking to make changes to better our service.
Sincerely, Leticia Alcázar – Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Rio de Janeiro

Property: JW Marriott Hotel Rio de Janeiro
Address: Avenida Atlantica, 2600 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22041-001, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Rio de Janeiro
#5 Business Hotel in Rio de Janeiro
#8 Romantic Hotel in Rio de Janeiro
#13 On the Beach Hotel in Rio de Janeiro
#13 Green Hotel in Rio de Janeiro
#16 Luxury Hotel in Rio de Janeiro
Price Range (Based on Average Rates): £££
Hotel Class:5 star — JW Marriott Hotel Rio de Janeiro 5*
Number of rooms: 245
Official Description (provided by the hotel):
The extraordinary JW Marriott Hotel Rio de Janeiro hotel offers seamless commuting to the city's best attractions, including Sugarloaf Mountain, Christ the Redeemer and a variety of nightlife, restaurants and golf courses. The world-famous Copacabana beach is just steps away from our doors, and Rio de Janeiro-Galeão International Airport is less than 10 miles away. Outdoor enthusiasts will appreciate our proximity to exciting activities like rock climbing, surfing and sailing. Guest rooms at our JW Marriott feature elegant decor, plush bedding, marble bathrooms and LCD TVs with international cable. ... more   less 
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Also Known As:
Jw Marriott Rio De Janeiro
Marriott Rio De Janeiro
Rio De Janeiro Marriott
JW Marriott Hotel Rio De Janeiro Brazil

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