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“Service Could Be Better”

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Sofitel Rio de Janeiro Copacabana
Ranked #71 of 282 Hotels in Rio de Janeiro
South Florida, Florida
Level 4 Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Service Could Be Better”
Reviewed 23 July 2012

I checked in for a month's stay and was told that I would be signed up for the loyalty program.
This was not done and I have missed an entire month's worth of credit.
This has soured me on SOFITEL, and I have been using another brand since.

Also, there are issues with the water. It goes from freezing to scalding and back again. Be careful in the shower.

The 9th floor dining are is wonderful, but only open to guests on the 8th floor.
Do not criticize the 8th floor concierge, she is not too friendly.

Room Tip: Most rooms are too small for two persons,
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Brendan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Rio, Hotel Manager at Sofitel Rio de Janeiro Copacabana, responded to this review, 26 July 2012
I am sorry to hear that the hotel did not meet your expectations. Please send us your loyalty card number and we will be glad to credit you.

I would very much welcome the opportunity to discuss this further with you, please feel free to contact me directly with your feedback at sofitelrio@sofitel.com. This would certainly assist me in improving our overall service level.

Kind regards,

Frédéric Ribault
Hotel Manager
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2,372 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (305)
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English first
2 reviews
Reviewed 22 July 2012 via mobile

Very good room, service, the consierge is very good, and the breakfast is very good with a lot of diferent kinds of food.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lu1d1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Rio, Hotel Manager at Sofitel Rio de Janeiro Copacabana, responded to this review, 23 July 2012
Bonjour and thank you for your nice feedback.
I am pleased to hear that you enjoyed your stay at Sofitel Rio de Janeiro Copacabana.
We look forward to welcoming you back very soon, allowing to create some more Magnifique memories in Rio de Janeiro.

With my best regards,

Frédéric Ribault
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 6 Contributor
121 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 July 2012

Great hotel. Very fancy with an excellent view of Copacabana Beach. Very nice rooms and the breakfast was very good. French Press coffee is always great to have in the morning. Service staff is very helpful. There is a taxi stand right next to the hotel if you don't want to pay for a private car from the hotel. Excellent stay. A little expensive but to be honest, you are directly on Copacabana Beach so if you expected it to be cheap I would say you have unrealistic expectations of international travel.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank No_reservations_guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Rio, Hotel Manager at Sofitel Rio de Janeiro Copacabana, responded to this review, 23 July 2012
Bonjour and thank you for your nice feedback.
Indeed Sofitel Rio de Janeiro Copacabana is ideally located and I am glad to hear that you felt the staff was very nice and helpful.

I hope to welcome you back soon.

Kind regards,

Frédéric Ribault
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 16 July 2012

It is for sure in a great location and sub-par with other Sofitel hotels. The rooms are everything that she describes, tired and old - although ours didn't smell too bad. Food was good and the bed was really comfortable.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank traveller7780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Rio, Hotel Manager at Sofitel Rio de Janeiro Copacabana, responded to this review, 19 July 2012
Bonjour and thank you for your feedback.

I am glad that you enjoyed our great location, the food and the exclusive MyBed.

I am sorry, however, to hear that the hotel did meet your expectations. Linda and your feedbacks will certainly assist me in improving our overall service level.

I hope that you will give us the opportunity to welcome you back soon.

Frédéric Ribault
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 July 2012

A great hotel in a great location. Public areas are wonderful and pools are placed well to make the most of the sun, although a bit small for fitness swimmers. It is at the fort end of Copacabana so you can easily walk to Ipanema from there.
If you can get a sea view then you will have a wonderful vista of the whole beach and sugarloaf.
There aren't many good hotels in Rio, but this is one of them.
Copacabana is also expensive so you will need to be prepared to pay for this level of accommodation.

Room Tip: I didn't see the mountain view but sea views are truly stunning.
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FireballXL1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Rio, Hotel Manager at Sofitel Rio de Janeiro Copacabana, responded to this review, 19 July 2012
Bonjour and thank you for your nice feedback.
Indeed Sofitel Rio de Janeiro Copacabana is ideally located and I am glad to hear that you felt the staff was very nice and helpful.
I hope to welcome you back soon at our hotel.

Kind regards,

Frédéric Ribault
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
75 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 13 July 2012

Great location, doesn't have the same standards of other Sofitel hotels in the world. The rooms are tired, old & have a bad smell. Buffet breakfast is really good and so too are the other dining areas.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank L_12_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Rio, Hotel Manager at Sofitel Rio de Janeiro Copacabana, responded to this review, 19 July 2012
Bonjour and thank you for your feedback.

Indeed, we are ideally located and I am pleased to hear that you enjoyed our restaurants.

I am sorry to hear that you were disappointed with your room. I will certainly pass your feedback onto the Executive Housekeeper. We pride ourselves in offering a high level of service; I hope that you will give us the opportunity to prove this to you when you next visit Rio de Janeiro.

With my best regards,

Frédéric Ribault
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level 6 Contributor
106 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 9 July 2012

We were to stay at a hotel in Impanema but it was dirty when we arrived. We quickly called the travel agent and found the Sofitel which was rated 5 stars and had all the amenities we were looking for. Our ocean view room was back in a corner and you could not see the ocean whil in the bed really. It was a strech to call it ocean view unless you were on the balcony (513), I believe. The dinner we had there was great. The room was nice but you could begin to see some wear on the desk chair and around the room, but it was clean and comfortable. The negatives were the charge for breakfast. We also asked for late check out as we were not leaving until 6:45pm. We were told we could use the gym facilities to shower after 12 noon check out. I called down and asked if we could pay to stay in the same room until 3 pm. Miraculously the room could be bought for 375 Reals for 3 hours. When I went down to sign the agreement the girl (Amanda) told us it was unneccessary to pay for an hour past their usual late check out of 2pm What a wonderful surprise.

Room Tip: Ask for the rooms that look directly to the beach, not the rooms with a partial beach view. They cos...
See more room tips
  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank canddlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Hotel Manager at Sofitel Rio de Janeiro Copacabana, responded to this review, 10 July 2012
Bonjour and thank you for your feedback.

I am glad that you enjoyed our restaurant.

I am sorry, however, to hear that your room did meet your expectations. I remain at your disposal to discuss more about the matter through the email sofitelrio@sofitel.com.

I hope that you will give us the opportunity to welcome you back soon.

Kind regards,

Frédéric Ribault
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Rio de Janeiro Copacabana

Property: Sofitel Rio de Janeiro Copacabana
Address: Av. Atlantica, 4240 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22070-002, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Rio de Janeiro
#15 Romantic Hotel in Rio de Janeiro
#17 Spa Hotel in Rio de Janeiro
#22 Family Hotel in Rio de Janeiro
#36 Luxury Hotel in Rio de Janeiro
#39 On the Beach Hotel in Rio de Janeiro
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sofitel Rio de Janeiro Copacabana 5*
Number of rooms: 388
Official Description (provided by the hotel):
The location of Sofitel Rio de Janeiro Copacabana is a splendid one. It leaves the guest practically leaning over Copacabana beach – one of the most beautiful beaches in the world. It is beside Ipanema, a charming neighborhood full of attractions, immortalized in a song by Tom Jobim and Vinicius de Moraes, “Garota de Ipanema”.Sofitel Rio de Janeiro Copacabana is considered one of the most prestigious Brazilian luxury hotels, combining French savoir-faire with Carioca charm.Enjoy our comfortable apartments with balconies and the MyBed bed, the executive floor with Club Millésime services – a new concept in personalized service, beach service, two pools and many other facilities, in addition to the award winning cuisine here at Sofitel.Situated near the main business centers in the city, the hotel offers an ample and versatile Convention Center, and also a modern Board Meeting Room, a fully equipped room with a view of Copacabana beach, uniting comfort and personalized services. ... more   less 
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Also Known As:
Sofitel Rio De Janeiro Copacabana Hotel Rio De Janeiro
Accor Rio De Janeiro
Rio De Janeiro Sofitel
Sofitel Rio De Janeiro Copacabana Brazil

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