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“Best Hotel in Rio de Janeiro!”

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Sofitel Rio de Janeiro Copacabana
Ranked #71 of 281 Hotels in Rio de Janeiro
Washington, DC
Level 4 Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Best Hotel in Rio de Janeiro!”
Reviewed 14 February 2014

I stayed here for 4 nights last week, for work and then for the weekend. As an Accor Gold member, they upgraded me to a junior suite with a sea view, which was simply amazing. The service was impeccable, the room very tasteful and modern and I had two private balconies overlooking Copacabana Beach. They provided a free welcome cocktail in the poolside bar while I waited for the room to be ready (it was ready at 2:30, half hour before official check-in time, so no problem there, although they still apologized for the wait.) My only criticism is the very slow check-in and check-out process. This hotel should focus on improving that, especially as Carnaval and the Copa Mundial approach. But I love this hotel and will definitely stay again next time I am in Rio.

Room Tip: Sea view is worth it!
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  • Stayed February 2014, travelled on business
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    • Cleanliness
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Helpful?
1 Thank DCMundo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (305)
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Greater London, United Kingdom
Level 5 Contributor
97 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 12 February 2014

Stayed 2 nights in a very mediocre establishment. Arrived early after an overnight flight, permitted to check in early but charged £120 for the privilege. The room was quite small and, surprisingly for such an expensive hotel,had no bath.Apart from that ok.
Breakfast was buffet , very crowded restaurant and unsmiling staff.Food was perfectly adequate.
The hotel is fantastically situated opposite Copacabana beach and that is why you pay a premium.
The pool area was very nice but the hotel has a dated 60's feel about it.
When checking out, we needed a taxi to the port, they tried to sell us the hotel limo at twice the cost of a normal taxi.Interesting for such an international hotel English was not widely spoken, even the clerk in the currency exchange and tour office spoke no English. There must be better hotels than this on the beach.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank RICHARD S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxembourg City, Luxembourg
1 review
Reviewed 4 February 2014

Sofitel Copa is an old style 80s massive concrete structure. A lot construction going on inside. I am alergic, Mold, humidity were in the room, floors, Ceilings, toilets. Location great - stay outside

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Andre B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Rio, Gerente geral at Sofitel Rio de Janeiro Copacabana, responded to this review, 12 February 2014
Bonjour.Thank you for taking the time to tell us about your experience at the Sofitel Copacabana Rio de Janeiro. I am sorry that your experience did not meet your expectations, regarding the Housekeeping situation you encountered, so please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Frederic Ribault, Hotel Manager.
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Irvine, CA
Level 6 Contributor
100 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 30 January 2014

This hotel is located across the street from Copacabana Beach and has a beautiful view of Sugar Loaf, and it may have been a premium hotel at one time, but it is tired and in need of TLC. The public areas and rooms are clean, but carpets are tattered, grout is missing between tile, cement broken off here and there. Our room was oozing water and felt soggy between the bathroom and mini-refrigerator. Not sure where the moisture was coming from, but we had to keep a towel on the floor to absorb the puddle.

The registration and guest relations staff were nice and helpful, but issues reported never got addressed.

We also encountered communication difficulties in the restaurant and bar. Even trying to order things that were on the menu, most of the wait staff were not proficient in English. We don't expect everyone in the world to speak English, but a hotel that is catering to American tourists (a large pre-cruise group booked on Regent Seven Seas) should at least be able to take orders or items listed on their own menu in English.

Our stay was for three days in January 2014.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dunhams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Rio, Gerente geral at Sofitel Rio de Janeiro Copacabana, responded to this review, 12 February 2014
Bonjour. Thank you for taking the time to tell us about your experience at the Sofitel Copacabana Rio de Janeiro. I am sorry that your experience did not meet your expectations – neither do ours - so please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Frederic Ribault, Hotel Manager.
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Middle Wallop, Hampshire
Level 6 Contributor
150 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 28 January 2014

The high standards set by this delightful hotel would be hard to beat. They provided one of the best buffet breakfasts we've had anywhere in the world. In particular the fruit was awesome. The dining room overlooking the beach is the perfect eating venue. Our room had a balcony looking out to sea along the beach, with stunning views. Our room was excellent. The swimming pools were good, though getting a sun chair wasn't easy. However, I have no complaints. I'd love to go back there sometime.

Room Tip: Sea facing, 3rd floor or higher. Pool facing are also good.
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  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
1 Thank graham1410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Rio, Gerente geral at Sofitel Rio de Janeiro Copacabana, responded to this review, 12 February 2014
Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Rio de Janeiro. I am very glad to read about your Magnifique stay with us. It is our goal to satisfy all of our guests needs and always a pleasure to read that it has been reached. Please rest assured that I will forward your compliments to my team. We were truly pleased to welcome you and look forward to your next stay at Sofitel Rio de Janeiro Copacabana. Best Regards, Frédéric Ribault, Hotel Manager
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Additional Information about Sofitel Rio de Janeiro Copacabana

Property: Sofitel Rio de Janeiro Copacabana
Address: Av. Atlantica, 4240 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22070-002, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Rio de Janeiro
#15 Romantic Hotel in Rio de Janeiro
#17 Spa Hotel in Rio de Janeiro
#22 Family Hotel in Rio de Janeiro
#38 Luxury Hotel in Rio de Janeiro
#39 On the Beach Hotel in Rio de Janeiro
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sofitel Rio de Janeiro Copacabana 5*
Number of rooms: 388
Official Description (provided by the hotel):
The location of Sofitel Rio de Janeiro Copacabana is a splendid one. It leaves the guest practically leaning over Copacabana beach – one of the most beautiful beaches in the world. It is beside Ipanema, a charming neighborhood full of attractions, immortalized in a song by Tom Jobim and Vinicius de Moraes, “Garota de Ipanema”.Sofitel Rio de Janeiro Copacabana is considered one of the most prestigious Brazilian luxury hotels, combining French savoir-faire with Carioca charm.Enjoy our comfortable apartments with balconies and the MyBed bed, the executive floor with Club Millésime services – a new concept in personalized service, beach service, two pools and many other facilities, in addition to the award winning cuisine here at Sofitel.Situated near the main business centers in the city, the hotel offers an ample and versatile Convention Center, and also a modern Board Meeting Room, a fully equipped room with a view of Copacabana beach, uniting comfort and personalized services. ... more   less 
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Also Known As:
Sofitel Rio De Janeiro Copacabana Hotel Rio De Janeiro
Accor Rio De Janeiro
Rio De Janeiro Sofitel
Sofitel Rio De Janeiro Copacabana Brazil

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