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“unreliable reception service”

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Sofitel Rio de Janeiro Copacabana
Ranked #71 of 282 Hotels in Rio de Janeiro
Poznan, Poland
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“unreliable reception service”
Reviewed 23 January 2011

The hotel charged me and my 2 colleagues for additional night (which was agreed to be payed by the company organizing the event there). At the check-in the man from the reception confirmed that extra night had already been payed for us. So all seemed to be fine until we found out that Sofitel charged our credit cards with 657,30 RS, each. Then we exchanged few emails with the hotel service but they always "kindly" presented their explanations bringing the conclusion to nowhere… The service of Sofitel seems to be simply unreliable saying not truth and cheating the customers. They have never given us money back. They just "apologized for any inconvenience caused" and wished "best regards." Parody! We will never trust Sofitel. Shame Sofitel, shame on you!

  • Stayed May 2010, travelled on business
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    • Cleanliness
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Helpful?
1 Thank globetrotter-diesel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Fredrikstad, Norway
Level 6 Contributor
183 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 12 January 2011

This hotel has the potential to be a truly 5 star facility. However, there are many details to fix before ther rates they charge are justified. I booked a deluxe Club room, but even tough I got upgraded I was disappointed:
- no turn down service provided the first night, had to ask for that the second night
- laundry returned at 9pm (delivered at 7:30am)!
- the one pool available is a disgrace and screams for refurbishment (total)!
- internet connection is "on and off" and even if it is free when in a Club room this is not good enough when on a business trip
- central airconditioning cannot be adjusted and room was far to warm in the night for me to get a good nights sleep for a Scandinavian!
- The humidity in the hotel is far to high. Bed linen is moist from the humid air and do also damage sleep

Now, in a 3 star hotel, paying 1/3 of the Sofitel rate I would accept this. Next time in Rio I will have to find another 5 star hotel and hope for the better.

NB! The Millésime Club Lounge on 8th floor is great. Good food, drinks and a fantastic staff! The views from my room also fantastic, but not enough to stay here again.

  • Stayed January 2011, travelled on business
    • Value
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Helpful?
1 Thank N0ggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 December 2010

One: Sofitel is a great brand. Two: Copacabana! Need I say more? But one and two combined made me a bit disapointed. This is not what I expected. Maybe my expectations were too high? Average hotel quality. Not much more to say about it.

  • Stayed February 2010, travelled on business
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Helpful?
1 Thank Elisabeth1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
98 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 13 December 2010

Loved my room - gorgeous shower with enough room for a few people and sunlight as it opens up to the room if you wish. Spent a lot of time on the balcony and enjoyed my partial view of the ocean. The backside of the hotel would probably not have been as pleasant. The bed was very comfortable, the lighting was great, housekeeping was efficient and charming. Spent an entire day by the pool, which I also enjoyed. What is strange, however, is that they could do SO much more with that pool area. The furniture is from the 80s. They could turn that area into a beautiful oasis given its views.

But I would definitely stay here again. Location can't be beat - smack dab on the beach and a 10 min walk to Ipanema for a change of scenery.

  • Stayed November 2010, travelled as a couple
    • Value
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Helpful?
1 Thank phillysilver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathmandu, Nepal
Level 5 Contributor
44 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 November 2010

With so many good hotels in Rio I was very confused but lot of research helped and I am glad we choose Sofitel. We had the ocean facing view which was fantastic, service was great ,breakfast spread was amazing and what I liked the best was the bed and pillow menu.This hotel is at the end of Copacabana so we could practically see the entire beach from our room balcony.Though Ipanema can not be seen it is five minutes walk from the hotel.I would definitely recommend this hotel. We were in Sofitel for four nights and enjoyed every minute of it

  • Stayed October 2010, travelled as a couple
    • Value
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Helpful?
Thank seem123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 November 2010

I went to this hotel just for one night having previously stayed at the palace the night before - i worte a review sometime ago about the palace and decided to give it another shot - unfortunetly i cant edit or write a new review but can say sofitel rio isnt in the same league as the palace.

the check in was smooth - though i expected a room upgrade being a platinum air france member...sadly i dont think they even have anything bigger than a superior which is disappointing as we neede a cot. the room was clean but small.

the service in the hotel was average - i didnt use to much services, had a free drink at the bar but that was it...the bar took an age to get the tv working...all a bit disorganised.

what i can say is the french resturant is great, been there a few times and whilst not as good as la bourgise in punta del este - its pretty good for rio which has a lack of decent cusine.

i go to brasil often for business, i might consider staying here but with the family in tow its the palace for me and there isnt a massive difference in price, or at least one i consider worth paying for for the standard of service you recieve

  • Stayed November 2010, travelled with family
    • Value
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Helpful?
1 Thank lottethedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 November 2010

We ended up moving here from Caesar Park Ipanema (don't stay here!!). The service at the Sofitel was perfect-the people were friendly and very accommodating. Unlike the previous hotel, The Sofitel welcomed us from the very start as they offered cool soft drinks at check-in. The views on the ocean side rooms were amazing because you could see the length of the Copacabana all the way down to Sugar Loaf Mountain. Although the rooms were cozy, they were very comfortable, contemporary and clean with a comfortable king size bed and good water pressure rain shower. There was also a welcome letter with chocolates waiting in the room-the attention to detail was very nice. Since the hotel is located on the far end of Copacabana, it made access to Ipanema very easy. Don't let the appearance on the outside deter you from staying here. The exterior and pool areas need some updating, but the interior is elegant and most importantly the rooms look fresh!

  • Stayed October 2010, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank 011235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Rio de Janeiro Copacabana

Property: Sofitel Rio de Janeiro Copacabana
Address: Av. Atlantica, 4240 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22070-002, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Rio de Janeiro
#15 Romantic Hotel in Rio de Janeiro
#17 Spa Hotel in Rio de Janeiro
#22 Family Hotel in Rio de Janeiro
#36 Luxury Hotel in Rio de Janeiro
#39 On the Beach Hotel in Rio de Janeiro
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sofitel Rio de Janeiro Copacabana 5*
Number of rooms: 388
Official Description (provided by the hotel):
The location of Sofitel Rio de Janeiro Copacabana is a splendid one. It leaves the guest practically leaning over Copacabana beach – one of the most beautiful beaches in the world. It is beside Ipanema, a charming neighborhood full of attractions, immortalized in a song by Tom Jobim and Vinicius de Moraes, “Garota de Ipanema”.Sofitel Rio de Janeiro Copacabana is considered one of the most prestigious Brazilian luxury hotels, combining French savoir-faire with Carioca charm.Enjoy our comfortable apartments with balconies and the MyBed bed, the executive floor with Club Millésime services – a new concept in personalized service, beach service, two pools and many other facilities, in addition to the award winning cuisine here at Sofitel.Situated near the main business centers in the city, the hotel offers an ample and versatile Convention Center, and also a modern Board Meeting Room, a fully equipped room with a view of Copacabana beach, uniting comfort and personalized services. ... more   less 
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Also Known As:
Sofitel Rio De Janeiro Copacabana Hotel Rio De Janeiro
Accor Rio De Janeiro
Rio De Janeiro Sofitel
Sofitel Rio De Janeiro Copacabana Brazil

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