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“Don't waste your money!”

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Sofitel Rio de Janeiro Ipanema
Ranked #45 of 286 Hotels in Rio de Janeiro
Certificate of Excellence
Reviewed 18 March 2014

Spent 5 nights here with friends, very disappointing stay... Great location is the only advantage of this hotel, it is not even close to 4 stars!!! Clean rooms but hotel needs major renovations, rooftop pool is very small. Very slow service everywhere, breakfast is ok but not worth the price. Front desk is not helpful, moreover final bill was with a lot of extras that was charged to my room by someone else... Would not stay here again, don't waste your money!

  • Stayed: February 2014, travelled as a couple
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2  Thank gionewyork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM A, Gerente geral at Sofitel Rio de Janeiro Ipanema, responded to this reviewResponded 30 March 2014

Dear guest,

We very much appreciate your comments regarding your stay at the Caesar Park Rio de Janeiro, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better you in the near future.



Sincerely,

Marie Berengere Chapoton
General Manager
Caesar Park Rio de Janeiro managed by Sofitel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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505 - 511 of 1,768 reviews

Reviewed 12 March 2014

Spent a night before flying out of Rio, very nice hotel, but a little disappointed that breakfast wasn't included when paying a quite substantial amount for the room. Staff is very professional and friendly, as expected.

Room Tip: Ocean front view are overrated, go for side view - more to see!
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  • Stayed: February 2014, travelled as a couple
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1  Thank JoelG78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM A, Gerente geral at Sofitel Rio de Janeiro Ipanema, responded to this reviewResponded 16 March 2014

Dear guest,

We very much appreciate your comments regarding your stay at the Caesar Park Rio de Janeiro managed by Sofitel, it is always a pleasure to receive positive feedback.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improving the quality of our services.

We hope your next visit will be as pleasant as the previous one.


Sincerely,

Marie Berengere Chapoton
General Manager
Caesar Park Rio de Janeiro
managed by Sofitel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2014

This was supposed to be a 5-star hotel. I would give it 2, or maybe 3 on a good day. We booked 3 nights there, non-refundable, so we were stuck. Our room looked out onto an old building across the street. The bathroom sink backed up each time we used it, and the same with the toilet. This hotel needs some serious renovations. Breakfast was served in a generic large room, set up with some blue uncomfortable straight-back conference chairs--no charm whatsoever! Lobby was nothing special either. The hotel is generally devoid of any charm. It reminds me of a basic business hotel, and an average one at that. As far as location goes, next time I will stay closer to the central Leblon area. This hotel is adjacent to a dangerous (and unsightly) vacant lot and canal, that many guide books advise to stay away from due to crime issues.

  • Stayed: March 2014, travelled as a couple
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6  Thank Amore108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM A, Gerente geral at Sofitel Rio de Janeiro Ipanema, responded to this reviewResponded 30 March 2014

Dear guest,

We very much appreciate your comments regarding your stay at the Caesar Park Rio de Janeiro, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better you in the near future.



Sincerely,

Marie Berengere Chapoton
General Manager
Caesar Park Rio de Janeiro managed by Sofitel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2014

I had a very nice stay at Caesar Park,hotel very well located (close to Satyricon...one of the best seafood restaurant in Ipanema), the room (beachfront) was perfect, the staff was incredibly lovely...

Room Tip: I highly recommend the beachfront room!!!Sometimes you have some good deals with VIP treatment!
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  • Stayed: February 2014, travelled solo
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2  Thank nathalie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM A, Gerente geral at Sofitel Rio de Janeiro Ipanema, responded to this reviewResponded 16 March 2014

Dear guest,

We very much appreciate your comments regarding your stay at the Caesar Park Rio de Janeiro managed by Sofitel, it is always a pleasure to receive positive feedback specially to friendness of our staff.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improving the quality of our services.

We hope your next visit will be as pleasant as the previous one.


Sincerely,

Marie Berengere Chapoton
General Manager
Caesar Park Rio de Janeiro
managed by Sofitel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014

The best areas to stay in Rio de Janeiro are Ipanema and Leblon for sure, as you can do a lot of things just walking a few blocks.
You can also find there the best and famous Restaurants and "botecos" in town, and In my opinion Caesar Park Ipanema is one of the best Hotels on these Region.
We've been in Rio just for the carnival, it was really crowd, but the services worked perfectly.
The only "problem" was the price, it was really high in comparison with some similar in the area, but I really do not know if the problem was the Carnival season as most of the hotels were fully booked. I really recommend besides the price.

Room Tip: It's always better to book in a higher floor with an ocean view or if you want to spend less mon...
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  • Stayed: March 2014, travelled as a couple
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Thank Emilio N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM A, Gerente geral at Sofitel Rio de Janeiro Ipanema, responded to this reviewResponded 16 March 2014

Dear guest,

We very much appreciate your comments regarding your stay at the Caesar Park Rio de Janeiro managed by Sofitel, we hope you did enjoyed the famous Carnival in this city.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improving the quality of our services.

We hope your next visit will be as pleasant as the previous one.


Sincerely,

Marie Berengere Chapoton
General Manager
Caesar Park Rio de Janeiro
managed by Sofitel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2014

Breakfast on top of one of the highest buildings in Ipanema is alone worth credit. We had no other meals but the breakfast buffet is great. However, the cook did to much handling of my omelette. The hotel is a little worn out, but there are few bad rooms although we had some misunderstandings regarding the booking. Sideview is great too if you stay in 19th floor! Just across the avenue to be on Ipanema is just magnificent!

Room Tip: Beware the hotels pages regarding front view. We had misunderstandings regarding this.
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  • Stayed: January 2014, travelled with friends
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Thank DagIngvald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM A, Gerente geral at Sofitel Rio de Janeiro Ipanema, responded to this reviewResponded 16 March 2014

Dear guest,

We very much appreciate your comments regarding your stay at the Caesar Park Rio de Janeiro managed by Sofitel, it is always a pleasure to receive positive feedback.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improving the quality of our services.

We hope your next visit will be as pleasant as the previous one.


Sincerely,

Marie Berengere Chapoton
General Manager
Caesar Park Rio de Janeiro
managed by Sofitel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014

We just spent 4 nights at Sofitel's Caesar Park Ipanema and very much enjoyed our stay. We'd like to signal the great customer service provided by Marie-Bérengère Chapoton (GM). Her greeting upon arrival as well as her handling a miscommunication on the day of our checkout demonstrated her commitment to putting the customer first. We regularly stay at Sofitel hotels, and a kind gesture such as Marie-Bérengère's has truly earned our future loyalty with Sofitel. Merci, Marie-Bérengère. We'd also like to thank the two day time concierge's for all their invaluable tips and advice. They were extremely helpful.

  • Stayed: February 2014, travelled with family
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Thank CCOparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM A, Gerente geral at Sofitel Rio de Janeiro Ipanema, responded to this reviewResponded 16 March 2014

Bonjour,

We very much appreciate your comments regarding your stay at the Caesar Park Rio de Janeiro managed by Sofitel, it is always a pleasure to receive positive feedback, specially to the Concierge Service.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improving the quality of our services.

We hope your next visit will be as pleasant as the previous one.


Cordialement,

Marie Berengere Chapoton
General Manager
Caesar Park Rio de Janeiro
managed by Sofitel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Rio de Janeiro Ipanema

Address: Av. Vieira Souto, 460, Rio de Janeiro, State of Rio de Janeiro 22420-006, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Ipanema
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Rio de Janeiro
#21 Romantic Hotel in Rio de Janeiro
#27 On the Beach Hotel in Rio de Janeiro
#31 Luxury Hotel in Rio de Janeiro
#35 Business Hotel in Rio de Janeiro
Price Range: £151 - £381 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Rio de Janeiro Ipanema 5*
Number of rooms: 223
Official Description (provided by the hotel):
Sofitel Rio de Janeiro Ipanema combines sophistication and elegance to the minutest detail alongside friendly service. Its restaurants stand out for their high-quality cuisine, while its famous international stores are also an instant hit. Ipanema also offers a cosmopolitan, elegant and upbeat atmosphere. Sofitel Rio de Janeiro Ipanema is recognized as one of the best places to stay in the world and, definitively, one of the best options for those seeking subtle luxury and constant comfort. ... more   less 
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Also Known As:
Caesar Park Ipanema
Sofitel Rio De Janeiro Ipanema Brazil

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