This hotel has the feel of past grandure. The lobby area is quite pleasant, as are the pool and spa. However the rooms are cold and damp. The wall that was between the bathroom and shower was bubbling from water damage and I saw several silver fish during my stay.
I had room service twice. It came promptly, but the food wasn't great. The chicken was bland, fries undercooked and veg boiled to death. I also had a salad - it was a generous portion, but very soggy and a bit gritty. The breakfast on the other hand is the best I've had in any hotel.
Staff can be quite rude. They don't like to listen to what the customer is saying and seem to jump straight in with a defence. My colleague's room had been entered by cleaning staff,although she had the green choice tag and do not disturb sign up. This didn't get taken very seriously. Another colleague had her room door left open by staff whilst out. It wasn't taken terribly seriously either.
The location opposite the beach and the balconies are wonderful. The hotel needs to train it's staff in customer service better, improve the food and update the bedrooms however.
- Official Description (provided by the hotel):
- Located between the ocean and mountains in the city’s most modern neighborhood, Sheraton Barra Rio de Janeiro Hotel is surrounded by extensive lakes, stunning beaches and the exuberant Atlantic Forest. With modern design and impeccable decoration, Sheraton Barra offers 292 spacious guestrooms and suites, all with private balconies and overlooking the ocean. For your relaxation, Sheraton Barra Rio de Janeiro Hotel offers 2 outdoor pools, one for adults and another for children, an international cuisine restaurant, Fitness Center with modern workout devices, open-air hot tubs, dry and steam saunas, a squash court, playground and beach service. Located in the middle of a thriving garden is the Vila Spa, - with 5 bungalows for body treatments and exclusive bath rituals and massages that ensure a harmonious balance between body and mind. For all types of events, the Hotel offers 9 event rooms that hold up to 400 people, with all the required equipment infrastructure and technology, in addition to an experienced team of professionals to provide support for corporate or social events. ... more less
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- Also Known As:
- Sheraton Barra Hotel And Suites
- Sheraton Barra Hotel Barra Da Tijuca
- Sheraton Rio De Janeiro
- Rio De Janeiro Sheraton
- Sheraton Barra Rio De Janeiro Hotel Brazil