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“El mejor servicio, en un hotel como los de antes. / The best service in a VIP old style up to date hotel”

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Belmond Copacabana Palace
Ranked #3 of 286 Hotels in Rio de Janeiro
Certificate of Excellence
Reviewed 23 April 2014

Lo más destacable del hotel es el excelente servicio que ofrece. Desde la llegada, la manera de recibirte, la atención a la hora de registrarte, la amabilidad de todo el personal en todas la áreas.
Muy cálidos y con un deseo genuino de ayudar.
La habitación era muy linda y cómoda. En mi caso daba a la cancha de tennis ATP oficial que no fue utilizada por lo que estaba muy tranquilo. La cama era muy cómoda. Tenía un frigobar, un escritorio y un pequeño living o estar con un sillón y una mesa. La decoración es de estilo. Un placer el aire acondicionado y el método de control del mismo. El baño muy amplio con dos piletas para una pareja. Jacuzzi y ducha con teléfono o cenital, wc con ducha integrada. No bidet.
Grifería grohe, toallas trussardi. Havaianas con el logo del hotel de cortesía, secador de pelo profesional, etc. Agua mineral y un chocolate de "Les Amants" de cortesía todas las noches en la mesa de luz.
En cuanto a los servicios del hotel el wifi puede ser gratis, logueándote cada 24 horas, que fue la opción que elegí, era rápida y me sirvió incluso para skype, facebook, instagram, etc. Otra opción es con costo y es mucho más rápida y estable.
El desayuno es impresionante por su variedad, abundancia y calidad y la atención una vez más excelente.
La piscina es enorme y rodeada de excelentes restaurantes. Uno es el Cipriani, otro es Mee y otro el restaurante de la piscina. Si bien se procura cuidar el descanso de los huéspedes, creo que debería estar abierto hasta más tarde. Una noche volvimos de cenar y nos quedamos con unos amigos tomando unas cervezas y alrededor de la 1 cerró el bar.
Si bien yo no tomé masajes en el spa varios amigos si lo hicieron luego de volar por muchas horas y describen que fue maravilloso.
Es un hotel de época pero modernizado y muy bien mantenido. Ha sido visitado por grandes estrellas de ayer y hoy. Y es la elección de cualquier visitante VIP de la ciudad de Rio de Janeiro.
Grandes salones, grandes balcones, personal numeroso y siempre atento, anfitrionas excelentes.
Lo que más me gustó fue la atención. También el entorno y el desayuno.
Lo que menos me gustó fue el horario de cierre del bar.
Por supuesto que todos los precios reflejan el servicio de excelencia que brindan e incluso en algún caso lo exceden. Pero creo que es algo que tiene claro quien se hospede allí.

The most remarcable thing is the excelent service. From the moment we arrived, the way they received us, the check in to the extremely polite and kind personnel in all hotel areas. They were very warm and with a genuine desire to help.
The bedroom was very nice and comfortable. It faced an ATP Tennis court which was not used the whole week so it was very quiet and calm.
Bed was great. The room had a minibar, a desk and a tiny living room wit a sofa and a small table. It has a stylish decoration. The AC was a pleasure and so was the way to manage the remote. Bathroom was huge and had two sinks for a couple. It had Jacuzzi a separated shower with phone or cenital and a loo with integrated shower (bidet). No separated bidet.
Bathroom fittings were Grohe, towels were Trussardi, they gave us flip flops with the hotel logo, professional hairdryer, etc.
Every night mineral water and a chocolate from "Les Amants".

You can choose from free or paid wifi. Free wifi works quite well, you must log in every 24 hours. I code this one and it worked fine. I used Skype, instagram, whatsapp, Facebook, etc. The paid option is faster and more stable.

Breakfast is astonishing for its variety, abundance, assortment and quality. Attention one again 10 points.

Pool is huge and surrounded by great restaurants. The famous Cipriani, the asian Mee and the Pool Bar. Even though they try to preserve passengers dreams bar should be opened till late. One night after we ate dinner we went to de pool bar and it closed 1 am. Ok at home. Not ok in Rio.

Even though I didn´t take the spa massages, som friends did and they say it was wonderful.

It is an old style hotel but it keeps up with modern times. It has that ancient elegance, that belle époque je ne sais quoi.
It has been visited by many stars from all over the world. Its the election of any VIP visitor in Rio.
Great saloons, great terraces, numerous personnel, always ready and polite, great hostesses.

What I liked most. The service, the hotel, the breakfast.
What I liked least: it rained the whole week and the bar closing time.

Of cours all prices reflect the excellent service and experience the hotel offers and in some cases it exceeds them. But I think it´s something anyone who stays at the Copacabana Palace knows.

Room Tip: Depende de lo que quieran. Las que dan al frente tienen una vista hermosa, las que dan a la cancha d...
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  • Stayed: April 2014, travelled solo
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Thank max1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adriano S, Asistente del Gerente General at Belmond Copacabana Palace, responded to this reviewResponded 28 April 2014
Google Translation

Estimado cliente,
Nos gustaría agradecer sinceramente a enviar sus comentarios. Tomamos nota de que hemos causado una gran impresión con respecto al grado de detalle de los diferentes aspectos y experiencias de su estancia. Si le gusta la comida asiática, se sugiere que en la próxima oportunidad, por favor visite nuestro nuevo restaurante MEE. En cuanto Bar Cipriani, las mismas obras de lunes a jueves hasta la medianoche y los viernes y sábados hasta la 1 am. Este servicio horas han sido adeguado en general para cumplir con los públicos internos y externos.
Saludos

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Reviewed 22 April 2014

My husband and I spent 5 nights this past Spring Break at the Copacabana Palace. It was a perfect choice because we had the luxury of sitting by a pool with excellent and friendly food and drink service or just walking out of the hotel and stepping right on the Copacabana beach.

Beware the "kiosk" restaurants all along the beach! We had both our credit and debit card numbers stolen the first night at the one named "Carioca." The waiter came to the table with a card reader and my husband swiped the credit card through it. Then the waiter said, "We do not take credit cards." My husband then swiped his debit card and entered the code. The next morning we woke to multiple email alerts that purchases had been made on our card at midnight and right after midnight. This was a slick operation that took Visa (thankfully we were not responsible) for $2500.

Besides that hiccup, the trip was very smooth. We particularly loved the Palace bell cap who always had a car service ready to take us site seeing. I recommend requesting a driver who speaks your language (English in our case) when you go out. Some places we went were Corcovado, downtown Rio, and a favela. All of our drivers were surprisingly knowledgeable (or opinionated) about Brazilian politics, culture and soccer. Andre Lupe was one such tour guide we enjoyed (cell 99691 6051 or 7814 5383, andrelupe@oi.com.br).

Be sure to play tennis on the roof too. It's well worth it.

  • Stayed: April 2014, travelled as a couple
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2  Thank mei lisa t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this reviewResponded 28 April 2014

Dear Guest,
First of all, we are very sorry to know about the situation involving your credit card that took place outside the hotel. Despite of this inconvenience, we would like to express our gratitude to share your very positive review regarding your stay with us. About the Bell Captain of the hotel, all of them are very kind and we are very proud that our oldest employee is one of them.

All the best,

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Reviewed 22 April 2014

We spent 4 days in family at the Copacabana palace hotel. The hotel is magnify and unique in Brazil, but the service was really worse than our expects. We should be able to do the checking from 2 o'clock, we arrived at 4 o clock and our suites weren't ready, and the room became ready just at 6p.m. after we talk with the manager for the 3th time! We stayed in a front view suite in the second building. The rooms are just unbelievable beautiful, with a big living room and a really beautiful view of the Bahia de Guanabara. The staff was really kind, but UNBELIEVABLE SLOW, anyway if you are free and paciente you will not have problems because they do everything they can do to make your stay perfect (on them time!!!). Overall, it still the best hotel in Brazil, and deserve each really expansive cent that you spend on it, but do not expect an European service!!

Room Tip: Front view rooms are amazing and the view will deserve each cent!!
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  • Stayed: April 2014, travelled with family
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Thank Zezinho N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this reviewResponded 28 April 2014

Dear Guest,
Thank you very much for choosing to stay at Belmond Copacabana Palace. We would like to express our apologies regarding the inconveniences involving the liberation of you room. We will alert our teams in order to avoid such similar situations. About our service in general, please feel free to provide further details trough our home-page. We will be glad to verify all the aspects in order to improve our services.

All the best,

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Reviewed 22 April 2014

We spent the Easter week-end in this hotel and had a perfect experience. The concierge services were outstanding. The room was very comfortable (bed; air conditioning; sound isolation; good shower and hairdryer). Breakfast is excellent with a wide variety of local fruit. We did not use the tennis court and the spa, but they were spotless, and the pool was very pleasant.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with this hotel
1  Thank Antonella P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this reviewResponded 28 April 2014

Dear Guest,
Thank you very much for sending your comments. We are very glad to know that you've gotten an excellent stay with us.

All the best,

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Reviewed 18 April 2014

Just came back to Germany from a 5-night stay at two Penthouse Suites in Copacabana Palace. As we werde travelling a lot of 5-Stars Hotels in the world during The Last years I can absolutely say that this Hotel is in The very top Rank of all Hotels we have seen - in every aspect beginning with concierge (Luis thanks for everything), over room service, guest services, Reception des and The Restaurants (Pergula - where we enjoyed great breakfasts and Service, Cipriani - great Food and Service).
I can highly recommend this hotel.

  • Stayed: April 2014, travelled with family
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2  Thank DDUD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this reviewResponded 22 April 2014

Dear Guest,
We are very glad for receiving such a remarkable feedback. It is a great pleasure to know about your awesome stay with us.
Thank you very much.
All the best,

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Reviewed 11 April 2014

Very nice and charming hotel in the centre. Just opposite the beach makes it a good location for swimming and enjoying the beach. The inside and decor are splendid. Staff are very welcoming and helpful. A bit disappointed for the food though.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with this hotel
Thank Melanie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this reviewResponded 17 April 2014

Dear Guest,
Thank very much for sharing your feedback, regarding to you stay with us. We will spread your comments to our team. About your final observation of the food, we will apreciatel if you provide further details in order to verify what occured.

All the best,

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Reviewed 9 April 2014

Stayed here after the one night at the hotel in Foz. Loved this place. I was a little scruffy and security made sure I was supposed to be there. The recognized me after a day.

The location is so so but that's really Rio. Our guide told us not to walk around anywhere in Rio at night.

Buffet breakfest was decent but not included in our rate. It seemed to me like locals seemed to have the ability to reserve tables around the pool at night. That was odd. When we were going to go to the roof top bar at the Windsor Atlantic, the hotel another friend was staying at, all of a sudden they found some space. That was annoying.

Room was very nice. It was not in the annex. It was probably the cheapest room since our corporate rate is very good and so I did not expect the best room but this was very good. Love the separate bathroom and shower. Would stay here again.

We arranged our OWN private guide in advance. We used Madson Araujo. Was perfect. The only issue you may have is that he is very busy. So book early. I know the hotel can arrange a guide. My friends did and they said their guide was not as good as Madson was the next day. He's on TA. Just google him.

  • Stayed: March 2014, travelled with friends
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1  Thank K J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this reviewResponded 10 April 2014

Dear Guest,
We would like to kindly thank you for sending your feedback. Regarding your impression in the pool area, we were really concerned about it. We assure you that we we will investigate, specially because it is a very atypical episode. We truly strive to offer and provide the best service to our guests in all of our outlets which includes our restaurant at night. We apologize if by chance there was some sort of misunderstanding in this regard.

All the best,

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Additional Information about Belmond Copacabana Palace

Address: Avenida Atlantica, 1702, Rio de Janeiro, State of Rio de Janeiro 22021-001, Brazil
Phone Number:
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Rio de Janeiro
#1 Spa Hotel in Rio de Janeiro
#1 Business Hotel in Rio de Janeiro
#1 Family Hotel in Rio de Janeiro
#2 On the Beach Hotel in Rio de Janeiro
#3 Luxury Hotel in Rio de Janeiro
Price Range: £192 - £508 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Copacabana Palace 5*
Number of rooms: 239
Official Description (provided by the hotel):
Located in the famous Copacabana Beach, the Belmond Copacabana Palace is known as the most luxury hotel in Brazil. A symbol of sophistication and refinement, the Belmond Copacabana Palace offers an impeccable service, excellent cuisine and luxurious accommodation, confirming its tradition of ideal place to stay in Rio de Janeiro. The Belmond Copacabana Palace offers three restaurants inside its facilities; the Italian Cipriani, the Pergula Restaurant, with Brazilian and international cuisine, located next to the pool and the new Pan-Asian restaurant awarded with a prestigious Michelin Star, Mee. Apart from being a landmark in one of the most beautiful areas of Brazil, the hotel is also a center of wellbeing. It offers one of the main spas in the country, with different types of treatments, as well as a beauty salon, both open to the public. It also has a boutique with national and international brands and exclusive pieces. The exclusive Beach service offers sun loungers, umbrellas and water for the guests. The personalized treatment enchants the guests and provides a family atmosphere, making everybody feel at home. The hotel is also known as one of the most sort after venues for parties and Rio´s social events. It has a convention center with ten different rooms and salons of different sizes and shapes, to suite the various needs of the clients. For parties, the hotel offers the luxurious Golden Room, the Nobre Room and the Copacabana Rooms, which can be used for cocktails, dinners, wedding receptions, business meetings and other large parties. ... more   less 
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Also Known As:
Copacabana Palace By Orient-Express Hotel Rio De Janeiro
Copacabana Palace Rio De Janeiro
Copacabana Palace Hotel
Belmond Copacabana Palace Rio De Janeiro, Brazil

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