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“Fantastic choice of hotel”

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Sheraton Grand Rio Hotel & Resort
Ranked #23 of 281 Hotels in Rio de Janeiro
Certificate of Excellence
London, United Kingdom
Level Contributor
60 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Fantastic choice of hotel”
5 of 5 bubbles Reviewed 9 July 2014

The Sheraton Rio was a fabulous hotel... You really couldn't ask for more. The staff were still chirpy after a late arrival and we had a fabulous room with phenominal views over the private beach. we liked the pool area as even though it was child friendly it was still very relaxing (which we needed after a trip to the Amazon).

The beach was also a nice touch to the hotel as it was not as crowded as ipanema but still stunning.
The bar was very nice and not too crowded. We could actually get a seat :)) The staff I found to be attentive and always asking if we needed anything else.

The location was not as close to Ipanema beach as you would hope but you could still catch a cab!

We would stay again if we returned to this part of Brazil

  • Stayed August 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank XGlobetrottingXGirlX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horacio G, Manager at Sheraton Grand Rio Hotel & Resort, responded to this review, 10 July 2014
Dear Guest

Thank you very much for sharing with us the comments about your experience at Sheraton Rio Hotel & Resort. We were very glad to hear that you had a great time and look forward to having you back in a near future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,470 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (192)
Date | Rating
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English first
Calgary, Alberta, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

I just saw the 67% approval rating for this hotel as I signed to write my review and here is what I have to say. This hotel is great and that rating should be 100% based on our experience. I am an SPG Gold member and my wife and I stayed on a preferred guest floor, but we didn't upgrade beyond that and our room was clean, beautiful and spacious. We stayed there just before the start of the World Cup and the hotel was putting the finishing touches on renos to the spa, gym and Sheraton Link but everything was open and available to use. First the location, I was told by a friend who had visited Rio that it was close to a favela so was a bit worried. No need to worry folks. The people from Vidigal are just that people, they don't bother you, you will only know they are close by looking out from your balcony or visiting the Sheraton's semi-private beach on a weekend, when they like everyone in Rio come down to the water to play. They politely leave the beachfront in front of the Sheraton for guests to enjoy undisturbed, and are not menacing in any way, which you will appreciate as you look over at Leblon and Ipanema beaches which are packed with bodies on the sand. Give our best to Wilson the only beach vendor we saw selling sarongs, he's cool. The hotel is well situated only minutes by car from Leblon beach, walking distance if you are so inclined. The views from the restaurants and staff are superb as is the food. We ate dinner at Cachaca/Pizza Place, Casarao, L'Etoile and had breakfast at Bene. One thing we have experienced in our travels is the quality of the dining options at a Sheraton (SPG hotel) exceed the quality of the meals you will find outside the hotel . Well done SPG - keep up the good work. A special mention for L'Etoile for the service and food which is unrivalled anywhere - simply the best meal I have ever had in my life - I will forever by dreaming about the amuse bouche, trio of angus beef, and apple tart with caipirinha sorbet, which is so good we had a second helping with mango sorbet. The Club floor lounge was smaller than some we have been in but was beautifully decorated, and guests are made to feel welcome by the incomparable Agnaldo, with his warm smile and great charm. I can't thank everyone by name but additional special mention to Lucy@Cachaca, Renata and Rafael M.at the concierge for being simply outstanding and reliable. All of you made Rio a place to remember and the hotel the place we would come back to.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andrew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horacio G, Manager at Sheraton Grand Rio Hotel & Resort, responded to this review, 7 July 2014
Dear Mr. Andrew,

Thank you very much for letting us know about your experience and sharing your impressions about your stay at Sheraton Rio Hotel & Resort.

We are very pleased to hear that we could achieve our most important goal which is your satisfaction.

We are looking forward to welcoming you once again for more great times at the beach in front of us, our location, beaches near us, gym facilities, restaurants and much more.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flic En Flac
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 4 July 2014

Just spent 6 days at this hotel right on the coast in Leblon. Typical Sheraton - great rooms, reasonable food and good facilities. Only downside is the location - you cannot step out of the hotel and just walk down the main seafront - you need a cab to get down to Leblon and Ipenema beachfronts.
Stayed on the Sheraton Club floor - soundproofing is poor: you hear everytime someone else enters or exits a room nearby, (and staff like to keep their radios turned up too)
Safe and secure, and well managed, but possibly not, due to location, my 1st choice for Rio

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rswooding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horacio G, Manager at Sheraton Grand Rio Hotel & Resort, responded to this review, 7 July 2014
Dear Guest,

Thank you very much for letting us know about your experience and sharing your impressions about your stay at Sheraton Rio Hotel & Resort.

We are very pleased to hear that we could achieve our most important goal which is your satisfaction.

We are looking forward to welcoming you back in a near future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South East England
Level Contributor
93 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 2 July 2014

The hotel is in a great location and service was good. The rooms were spotless and had good facilities, were spacious but a little tired. I had a large balcony on looking the see which was ideal. It doesn't have a huge amount of character but it's ideal for the beach.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Orchardsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horacio G, Manager at Sheraton Grand Rio Hotel & Resort, responded to this review, 3 July 2014
Dear Guest,

Thank your taking the time to review our hotel. We are happy to know that we could achieve our most importante goal, that is your satisfaction.

We are looking forward to welcoming you once again at Sheraton Rio Hotel & Resort.

Sincerely,
Ludwig Van Heddegem
Executive Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 2 July 2014

This trip was my first visit to Rio and I was hoping to find a great hotel that was clean and comfortable. The Sheraton Rio met my expectations in many ways. Based on other tips from travellers at tripadvisor, I made sure to ask for a "newly remodelled" room and was given one on the 20th floor facing the ocean. Wow, what a view! The small balcony was nice as well. I can't speak for the non-remodelled rooms, buy my room was great. Wifi worked well and overall I had a great stay. The hotel wasn't cheap, but worth it overall.

The only negative is the hotel is several blocks from the main beaches and restaurant areas, so you do need to take a cab most places or take a longer walk. Not really a big deal, but just keep in mind. I hope to stay again soon!

Room Tip: Ocean view is great, remodelled room is key.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris20874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horacio G, Manager at Sheraton Grand Rio Hotel & Resort, responded to this review, 3 July 2014
Dear Guest,

Thank your taking the time to review our hotel. We are happy to know that we could achieve our most importante goal, that is your satisfaction.

We are looking forward to welcoming you once again for more great times at the beach in front of us, our location, beaches near us, gym facilities, tennis courts and much more.

Sincerely,
Ludwig Van Heddegem
Executive Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Espoo, Finland
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 2 July 2014 via mobile

Stayed there for business for two nights.
Very good service indeed, facilities were in good shape and working fine. Great view, also from the spacy lobby bar area.
Breakfast was very good as well, the athmosphere overall was very nice and relaxing. I can recommend!

Stayed May 2014, travelled on business
Helpful?
Thank Satu H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horacio G, Manager at Sheraton Grand Rio Hotel & Resort, responded to this review, 3 July 2014
Dear Guest,

Thank your taking the time to review our hotel. We are happy to know that we could achieve our most importante goal, that is your satisfaction.

Whether for business or leisure purposes, we are looking forward to welcoming you once again.

Sincerely,
Ludwig Van Heddegem
Executive Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, United Kingdom
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

We stayed at the Sheraton for two nights before catching a cruise ship, we arrived whilst the hotel was undergoing major refurbishment pre World Cup. Our room was very spacious and all of the facilities efficient and very clean. We had a wonderful view over the Leblon beach. The staff and in particular the concierge were very helpful. They arranged for an English speaking tour / taxi guide (Romeo) to take us around all the major sights - this is a must.

Room Tip: You must have a sea view
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alison M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horacio G, Manager at Sheraton Grand Rio Hotel & Resort, responded to this review, 2 July 2014
Resort, responded to this review, 2 days ago

Dear Guest,

Thank your taking the time to review our hotel. We are happy to know that we could achieve our most importante goal, that is your satisfaction.

We are looking forward to welcoming you once again for more great times at the beach in front of us, our location, beaches near us, gym facilities, tennis courts and much more.

Sincerely,
Ludwig Van Heddegem
Executive Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Rio Hotel & Resort

Property: Sheraton Grand Rio Hotel & Resort
Address: Avenida Niemeyer, 121, Rio de Janeiro, State of Rio de Janeiro 22450-220, Brazil
Phone Number:
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Rio de Janeiro
#7 Romantic Hotel in Rio de Janeiro
#11 Spa Hotel in Rio de Janeiro
#15 On the Beach Hotel in Rio de Janeiro
#18 Luxury Hotel in Rio de Janeiro
#19 Family Hotel in Rio de Janeiro
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Grand Rio Hotel & Resort 5*
Number of rooms: 538
Official Description (provided by the hotel):
This exclusive and recently renovated 5-star oceanfront resort sits on trendy Leblon Beach, in Rio's South Zone. Guests at Sheraton Grand Rio can enjoy a complete leisure area including 2 pools*, a tennis court and tasty gastronomic options. They can also play golf in Gávea Golf Club, use the well-equipped gym or relax on the newly-launched Shine Spa. For sightseeing, the iconic Christ the Redeemer is 10 km away. In the pool area, Sheraton Grand Rio offers Casarão Steakhouse, which serves grilled recipes and a delightful buffet. Guests can also enjoy Bene Restaurant, which serves Italian food and Dry Martini Bar by Javier de Las Muelas, the latest, modern and innovative bar. The Casa da Cachaça, at the pool area, offers sophisticated snacks, specialty caipirinhas and classic cocktails. On the 26th floor, guests will also find L'Etoile, a French cuisine restaurant with panoramic sea views. The luxurious renovated rooms at Sheraton Grand Rio are spacious, with modern décor and contemporary furnishings. All have air conditioning and a private balcony with stunning beach views. Leblon Beach is 1 km away and Tijuca Forest National Park is 3.4 km away. Sheraton Rio is 16 km from Santos Dumont Airport. An airport shuttle service can be arranged. ... more   less 
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Also Known As:
Sheraton Rio Hotel Rio De Janeiro
Sheraton Rio Hotel And Resort
Sheraton Rio De Janeiro
Rio De Janeiro Sheraton
Sheraton Grand Rio Hotel & Resort Rio De Janeiro, Brazil

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