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“Great location, not so great hotel.”

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Hotel Rio Lancaster
Ranked #134 of 281 Hotels in Rio de Janeiro
Aberdeen, United Kingdom
Level Contributor
80 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great location, not so great hotel.”
Reviewed 22 July 2014 via mobile

You can't fault the location, nor price of the hotel.
I was lucky enough to get an upgrade to a room at the front, with a great view of the Copacabana which made it more than worthwhile.
The room itself was a little run down, but clean.
The staff were really helpful, with tips and advice during my stay.
The breakfast was decent by Brazilian hotel standards although a little cramped in the dining room.
Would I stay there again? Not so sure.

Stayed July 2014, travelled on business
Helpful?
2 Thank Beatso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gerencialancaster, Gerente geral at Hotel Rio Lancaster, responded to this review, 29 July 2014
Dear guest,

We regret that your stay was not satisfactory, and inform you that we are adapting our services so it doesn’t happen again.
On behalf of the hotel, we kindly ask our sincere apologies for the inconvenience caused.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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435 reviews from our community

Traveller rating
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    126
    27
    18
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
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  • English first
  • French first
  • German first
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  • Japanese first
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English first
dubai
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014

This hotel should not qualify as a 3-star, it would be lucky for 2. As others have said, the staff were friendly and helpful enough and the location is prime. But the rooms felt dirty with beds that are better suited to jail cells and rusty bathrooms from the 1970's (note: first water out of the shower nozzle was brown every time). Wifi in the rooms didn't work at all on our iPhones, only in the lobby. As for breakfast, let's just say thank God for the granola-- anything else would have seemed like Russian stomach roulette. Overall disappointing particularly given it's central spot on Copacabana beach

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rkiwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gerencialancaster, Gerente geral at Hotel Rio Lancaster, responded to this review, 29 July 2014
Dear Guest,

We are very grateful for bringing to our attention the areas of opportunities you detailed in your comments. It is only through sincere to our guests that we realize that we are failing to meet the expectations of our guests.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Rio de Janeiro hotels

Indianapolis
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 July 2014

As many others have said, this hotel is in a wonderful location right on Avenida Atlantica in Copacabana Beach. There is so much potential in this hotel, but they pretty much fail in all aspects. The staff is very friendly and nice, but the hotel itself is very old and dingy. The rooms have a weird smell and don't feel clean at all. The carpet is extremely worn and the place just doesn't have a charming feel at all. The breakfast is terrible, as we saw bugs swarming around the buffet table. The eggs were green one day. The WiFi works in a small portion of the room. Again, we were thankful to be on the 7th floor with a very nice balcony and unbeatable view. This place is sold on location and the view, nothing else. DO NOT stay here if you don't have an ocean view room. I would avoid this hotel if I ever came back, options were a bit scarce due to the World Cup. Look somewhere else, there are plenty of much nicer places!!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank iuhoosierfan21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gerencialancaster, Gerente geral at Hotel Rio Lancaster, responded to this review, 29 July 2014
Dear guest,

We are very grateful for bringing to our attention the areas of opportunities you detailed in your comments. It is only through sincere to our guests that we realize that we are failing to meet the expectations of our guests.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alton, United Kingdom
Level Contributor
83 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 June 2014

We stayed here for two nights during the World Cup. The location is great. Opposite the beach, and for the World Cup, right beside the Fifa Fan Fest.
But that's about it. The hotel room we had was very dated and the Air Con barely worked.
The bathroom was in desperate need of cleaning and updating.
Breakfast was reasonable and, as others have commented, the internet worked well in the lobby but intermittently in our room.

Room Tip: Get a Deluxe Room. They are at the front of the hotel and they have to be better than our "Stan...
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gerencialancaster, Gerente geral at Hotel Rio Lancaster, responded to this review, 29 July 2014
Dear Guest,

We regret that your stay was not satisfactory, and inform you that we are adapting our services so it doesn’t happen again.

On behalf of the hotel, we kindly ask our sincere apologies for the inconvenience caused.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston, Jamaica
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 June 2014

Stayed here for a few days during World Cup 2014. The location is unbeatable. Outside of that, the hotel is fairly average (at best) in all other respects. Don't expect to actually have wifi in your room. They give you a password, but the connection is spotty - it works about 25% of the time. The included breakfast is a decent touch (granted the breakfast is unspectacular - scrambled eggs, sausages, orange juice, bread/toast, and a few pastries). The hotel appears to perhaps have been in its prime in the 70s. As for now, it works if location is your only concern.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dkduggan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gerencialancaster, Gerente geral at Hotel Rio Lancaster, responded to this review, 29 July 2014
Dear Guest,

We were most pleased to learn that you enjoyed our facilities and the quality of our breakfast, and particularly for the fact that we have achieved our main objective, which is providing satisfaction to our clients.
We have verified your observation about our breakfast and are currently correcting this issue.

Thanking you once again, and hoping that you will give us the opportunity to welcome you back to our Hotel in the near future.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
82 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 20 June 2014 via mobile

Stayed there during the WC. The location is great, right on the beach. The hotel rooms however look exactly as they would have in the 1960s. Door handles fell off and aircon unit covers broke off also while we were there.

If you do stay here, get a deluxe room which have balconies and face the sea. The standard rooms are at the back of the hotel wiling neither of those two.

Wifi was terrible except in the lobby. Breakfast and Service were basic but acceptable.

If you get a good price, this place might be ok for you - but if you are fastidious about new bathrooms etc avoid this hotel

Stayed June 2014, travelled with friends
Helpful?
Thank Colin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gerencialancaster, Gerente geral at Hotel Rio Lancaster, responded to this review, 29 July 2014
Dear guest,

We are very grateful for bringing to our attention the areas of opportunities you detailed in your comments. It is only through sincere to our guests that we realize that we are failing to meet the expectations of our guests.
We regret that your stay was not satisfactory, and inform you that we are adapting our services so it doesn’t happen again.
On behalf of the hotel, we kindly ask our sincere apologies for the inconvenience caused.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Rio Lancaster

Property: Hotel Rio Lancaster
Address: Avenida Atlantica 1470, Rio de Janeiro, State of Rio de Janeiro 22021-000, Brazil (Formerly Lancaster Othon Travel)
Phone Number:
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Beach Business Centre with Internet Access Free Breakfast Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#59 On the Beach Hotel in Rio de Janeiro
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Rio Lancaster 3*
Number of rooms: 70
Reservation Options:
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Also Known As:
Lancaster Othon Travel Hotel Rio De Janeiro
Hotel Rio Lancaster Rio De Janeiro, Brazil

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