Arrived on long flight at about 7.30am and asked for early checkin. Told that we could checkin but must pay otherwise had to wait till 2pm to checkin.After checkin we read service directory in room which stated that subject to availability we could checkin earlier.When we raised with front desk we were told told to show directory.We then took matter up with manager who said directory was not updated and in any case did not say that we could checkin earlier free.
Ended up with us paying twice for our checkin on 12th Oct ! Suffice to say we felt cheated.
We were told that we would be given a bigger room with jaccuzi but instead given a standard room.
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- Also Known As:
- Hotel Windsor Florida
- Windsor Florida Hotel Rio De Janeiro, Brazil