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K K
Zurich, Switzerland

Excellent property, extremely friendly staff

5.0 of 5 bubblesReviewed 25 Apr 2016
This property is very clean, comfortable beds, extremely friendly staff serving with a smile all the time. Looks like it is popular with some of the Olympics players. Spotted a number of participants. Although this property is not close to the beech, there is a metro station very close (2 minute walk) that can take you closer to the beech area. They have a variety of breakfast selections ranging from tropical fruits to vegetarian options if need be.
One can book a private tour around Rio at the reception desk. A full day tour will cost around R$ 450 per person (Buffet lunch included) . I would certainly ask for a tour guide named Patricia who was excellent. took us to all the major attractions. I will definitely go back to stay there. Huge thank you to the staff who with their positive attitude and pleasant nature, made our stay very memorable.
Date of stay: April 2016
Room Tip: West facing rooms on the 8th and 9th floor has a great view of one of the favelas.
Trip type: Travelled with friends
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Ricardo Luiz Peixoto, Diretor-Geral at Windsor Florida Hotel, responded to this review
Responded 3 Apr 2023
Dear Sir.
The Windsor Florida team appreciates your review of the hotel's amenities and facilities.
We are starting a new management and we noticed that your evaluation was not answered, we apologize for this error.
The hotel underwent renovations and new actions are planned for this year to offer more comfort and convenience to our guests. We hope to see you again on the next occasion.
Thank you for choosing us for your stay in Rio de Janeiro.
Yours sincerely,
Ricardo Luiz Peixoto
General manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 21 April 2016

the one we stay had a well supplied bathroom, and it was really big, it also had a small room on the entrance with a coffee maker and frigobar.
The only bad thing I can say about the hotel was that the strong wind broke an umbrella by the pool and it came to me as a sharp razor... My luck is that I saw it happening and was able to hold it before hitting me.Thanks God I wasn't hit by it! Nobody came to me to apologize. By the way, I was there in January 2014, The drop off box don't give me that option.

Date of stay: May 2015
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Lolanc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Luiz Peixoto, Diretor-Geral at Windsor Florida Hotel, responded to this reviewResponded 3 April 2023

Dear Sir.
The Windsor Florida team appreciates your review of the hotel's amenities and facilities.
We are starting a new management and we noticed that your evaluation was not answered, we apologize for this error.
The hotel underwent renovations and new actions are planned for this year to offer more comfort and convenience to our guests. We hope to see you again on the next occasion.
Thank you for choosing us for your stay in Rio de Janeiro.
Yours sincerely,
Ricardo Luiz Peixoto
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2016

No iron in room, and no ironing room, so anyone arriving in the hotel in the afternoon / evening cannot get a shirt ironed for the next day meetings. No coffee or tea making facility in the rooms. Poor room service, limited food, nearly empty mini bar, bumbling staff, no shower gel etc etc

Room tip: Spend a couple more dollars and get the service you need elsewhere
Date of stay: April 2016
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
2  Thank Ben5425
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Luiz Peixoto, Diretor-Geral at Windsor Florida Hotel, responded to this reviewResponded 3 April 2023

Dear Sir Ben,
The Windsor Florida team appreciates your review of the hotel's amenities and facilities.
We are starting a new management and we noticed that your evaluation was not answered, we apologize for this error.
The hotel underwent renovations and new actions are planned for this year to offer more comfort and convenience to our guests. We hope to see you again on the next occasion.
Thank you for choosing us for your stay in Rio de Janeiro.
Yours sincerely,
Ricardo Luiz Peixoto
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2016 via mobile

I've spent few days in the hotel and room amenities were decent.

Room was a little bit claustrophobic, with a single small window facing the interior of the building.

Hotel seems to be heavily used for offshore crew rotation.

Very busy breakfast.

Date of stay: March 2016
Trip type: Travelled on business
1  Thank GabrielCotrim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Luiz Peixoto, Diretor-Geral at Windsor Florida Hotel, responded to this reviewResponded 3 April 2023

Dear Sir Gabriel,
The Windsor Florida team appreciates your review of the hotel's amenities and facilities.
We are starting a new management and we noticed that your evaluation was not answered, we apologize for this error.
The hotel underwent renovations and new actions are planned for this year to offer more comfort and convenience to our guests. We hope to see you again on the next occasion.
Thank you for choosing us for your stay in Rio de Janeiro.
Yours sincerely,
Ricardo Luiz Peixoto
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2016

I stayed at this hotel for 8 nights during the first week in March, 2016. My room was on the fifth floor and was what was designated a Superior (Executive). The room was clean and spacious with a separate area for the wardrobe and a separate area for the bathroom. The airconditioning worked well which was necessary as Rio was especially hot during my time there. The rooftop pool is smaller than the website might indicate and the bar is not as inviting. My room was cleaned and the bed remade with fresh bed-linen on a daily basis.

The breakfast was plentiful and the array of fresh fruit was pleasing, even if the selection of hot food was very limited and unchanged during the whole of my stay.

However, it is the location of the hotel that is probably its drawcard. While the Catete neighbourhood has little going for it, the hotel is within a few steps of the Catete Metro station. And the Catete station is about mid-way between the city and the beaches of Ipanema and Copacabana.

I think the four star rating the hotel gives itself is a little over-rated. Nevertheless, this is a clean, comfortable and convenient hotel.

Room tip: Choose a room that is on the front corner of the hotel with rounded windows ... these seem more spacious.
Date of stay: March 2016
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Baliboy1951
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Luiz Peixoto, Diretor-Geral at Windsor Florida Hotel, responded to this reviewResponded 3 April 2023

Dear Sir.
The Windsor Florida team appreciates your review of the hotel's amenities and facilities.
We are starting a new management and we noticed that your evaluation was not answered, we apologize for this error.
The hotel underwent renovations and new actions are planned for this year to offer more comfort and convenience to our guests. We hope to see you again on the next occasion.
Thank you for choosing us for your stay in Rio de Janeiro.
Yours sincerely,
Ricardo Luiz Peixoto
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2016

stayed there with a friend of mine and it was pleasant. nice rooftop bar and pool and a good breakfast buffet. haven't experienced any unsafe situation in this neighbourhood. friendly and helpful personal, even if they never responded to any of my emails sent prior arrival!

Date of stay: April 2015
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank aka_lmk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Luiz Peixoto, Diretor-Geral at Windsor Florida Hotel, responded to this reviewResponded 3 April 2023

Dear Sir.
The Windsor Florida team appreciates your review of the hotel's amenities and facilities.
We are starting a new management and we noticed that your evaluation was not answered, we apologize for this error.
The hotel underwent renovations in 2016 and new actions are planned for this year to offer more comfort and convenience to our guests. We hope to see you again on the next occasion.
Thank you for choosing us for your stay in Rio de Janeiro.
Yours sincerely,
Ricardo Luiz Peixoto
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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