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Indiana Si

Nice but dated

3.0 of 5 bubblesReviewed 14 Mar 2024via mobile
It looks a nice hotel and has a nice roof top pool and bar. But the rooms are very dated and there was no tea/coffee making facilities in the room which was very disappointing. Just seemed a bit overly grippy. Dining room food was a buffet, nothing amazing just simple easy food.
Date of stay: March 2024
Trip type: Travelled on business
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Marcos Pires, Diretor-Geral at Windsor Florida Hotel, responded to this review
Responded 16 Mar 2024
Dear Sir,
Thank you for your review of our hotel. Your opinion is always very important to us.
Sincerely,
Marcos Pires
General manager
Windsor Florida Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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2 - 7 of 1,362 reviews
Reviewed 2 January 2024 via mobile

We chose this hotel over NYE as it was one of the few still available. Positives: safe, clean and in a good location to explore Rio (there's a nearby metro for direct access to Copacabana and Ipanema). Breakfast had a decent selection (though they cancelled it at short notice on one day) and the rooftop pool is a good size. There were a few negatives however. First, the staff are not helpful or friendly: in fact they act like they are there to police guests rather than offer a service. Check-in was chaos. Second, the walls are paper thin so it can be noisy. Third, the shower in our bathroom had very poor water pressure so it was just a dribble of water. We liked the area but you need to be sensible and alert. Would I stay at this hotel again? Probably not.

Room tip: Ask for a room on a high floor as there is street noise.
Date of stay: January 2024
Trip type: Travelled as a couple
Thank bscinthecity
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcos Pires, Diretor-Geral at Windsor Florida Hotel, responded to this reviewResponded 2 January 2024

Dear guest,
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read your positives points about our safe, clean, good location to explore Rio, our delicious Breakfast and the rooftop pool, but were sorry to hear there were some issues with your room and our staff. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that on your next visit, events like these will no longer occur, so that your stay is as pleasant as possible.
We reiterate our thanks for your valuable collaboration and we look forward to a new opportunity to welcome you, and thus repair any previous image.
Kind regards,
Marcos Pires
General manager
Windsor Florida Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2023 via mobile

The Hotel is nice, but the room in 5 floor 546 was small and outside the window it was just a wall with no view…Bathroom was nice AC was working well.
Wanted to recharge my phone but only 127 V, no international connections
Burned bacon no proper bread just toast

Room tip: Bring proper charger and Ask for a room with the view.
Date of stay: July 2023
Trip type: Travelled on business
Thank 807bj_rnh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Luiz Peixoto, Diretor-Geral at Windsor Florida Hotel, responded to this reviewResponded 22 July 2023

Windsor Florida thanks you for your review and comments.
I inform you that we have 110v and 220v voltages in the apartments. As for breakfast, we have already passed on to the Chef de Cuisine to reinforce with the team the care in cooking food, referring to the variety of breads, we serve 05 types of savory breads and 05 types of sweet breads daily.
We hope to have the opportunity to welcome you again and thus improve the impression obtained.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2023 via mobile

We had a really good stay. Hotel is clean and breakfast is amazing with lots of varities. Safe srea to stay. People at the reception were very helpful and they spoke english. Gym can be better. They allowed us to check in few hours before time. Overall it was very good.

Date of stay: April 2023
Trip type: Travelled with family
Thank emildar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Luiz Peixoto, Diretor-Geral at Windsor Florida Hotel, responded to this reviewResponded 24 April 2023

Dear Emildar,

The Windsor Florida Team appreciates your evaluation of our hotel's services and infrastructure. Knowing that your stay went as expected is a source of satisfaction for all of us.
Thank you for choosing us for your stay and we hope to see you again in the future.

Best Regards,

Ricardo Luiz Peixoto
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2023

Great hotel, very comfortable and friendly staff! Breakfast was also great! My family and I loved it. We were in 5 (my in laws, my 6 years old daughter and my husband). As we wished, we stayed in a family room (two rooms connected) and it worked perfectly for us!

Room tip: You can order pizza from the hotel. They provide meals if you are hungry and don't want to leave during the night.
Date of stay: November 2022
    • Value
    • Location
    • Service
Thank psmcarpenter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Luiz Peixoto, Diretor-Geral at Windsor Florida Hotel, responded to this reviewResponded 18 April 2023

Dear Carpenter Family,

The Windsor Florida Team is grateful for the review and comments made to our hotel.
It was a pleasure to welcome you and we hope to see you again.
Thank you for choosing us for your stay in Rio de Janeiro.

Best Regards,

Ricardo Luiz Peixoto
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2023 via mobile

Very basic accommodations
Very old hotel, a lot of granite and wood but from the 60’s
Food just average staff does not speak English
Maybe higher standard for Brazil but lower for Us
Would probably not stay here again
Buffet was just average here

Date of stay: February 2023
Trip type: Travelled as a couple
Thank I5328XMpatriklise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Luiz Peixoto, Gerente geral at Windsor Florida Hotel, responded to this reviewResponded 29 March 2023

Dear Mr. Patrik,

Windsor Florida thanks you for your evaluation posted here and at the same time regrets that your expectations were not met.
We have several employees (reception, restaurant, bars and other sectors) who speak English, your comment surprised us.
As for the building, in fact the hotel is old, but in 2016 it underwent a major renovation and for this year it is planned to retrofit the rooms.
We hope you can review your decision not to return to stay with us, and thus undo the impression obtained.

Yours sincerely,

Ricardo Luiz Peixoto,
General manager

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