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“Huge disappointment”

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Ibiza Copacabana Hotel
Ranked #168 of 286 Hotels in Rio de Janeiro
Reviewed 6 April 2013

We stayed there as a family of 5; 2 adults and children from ages 10-16.
As we did our Check-Out the receptionist at the front desk tried to charge us $USD 7 extra for using the minibar, with the receipt containing details and hours before we got to the hotel and checked in.
The worker acted very rudely, and we sent an e-mail containing the pictures of the false receipt and a short clip showing the rude worker and we are still yet to get an answer.
Our room was terrible, dirty, and at the first floor above the restaurant meaning insects coming in and an after-smell staying at the room. When we told the front desk we spotted a roach in our room they gave us a spray against roaches and insects. We found clothes left by the earlier guests at the room.
The main restaurant was dirty and the 3 waiters that were there did not clean the tables after the guests have finished eating and it seems as if no one cares there are guests staying at the hotel.
The location is not worth the high prices and the service was offending and embarrassing.

  • Stayed: April 2013, travelled with family
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3  Thank 97stav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 13 February 2013

Sayed for 3 nights Feb/13, location in the Copacabana area of Rio is excellent, only 2 blocks from the beach. The hotel staff have a very low level of English if any at all. The hallways are very dark, the lights come on with motion detection, sometimes not at all. Breakfast buffet was poor, waiters would eat from the plates as they passed by. Elevators really slow, only one button in the hall so it would stop and you never knew if it was going up or down, just had to wait and see. At $225/night I expect better.

  • Stayed: February 2013, travelled with family
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2  Thank SookeB.C.Schoolbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2013 via mobile

Not best hotel in area for prices charged. Definitely in need of an update in terms of decor. The bellhop staff were more helpful than the waiters or front desk. Probably the worlds slowest wi-fi, both free and paid. As others suggested look to Ipanema or further down Leme beach.

  • Stayed: February 2013
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2  Thank mvdw84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2013 via mobile

The hotel is very well located! It's close to the beach in a nice area full of restaurants and bars! The place to be is ipanema but it's not far from thi area! I liked it very much. Close to the hotel there are also shops and shopping mall. The metro station to Ipanema and Leblon is 4 minutes walking from here, the rooms are standard old fashion but comfortable! I like it! Rio is safe you cam go out at night and, you can use your iphone naturally everybody has got one! Don't believe anyone who scares you with general danger!the city is controlled by the police!

  • Stayed: February 2013
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1  Thank Marthor35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2012

We took the Real Onibus (2018) from GIG that travels to the South Zone, costs $6, and takes anywhere from 1 hour getting to the hotel and 2 hours getting back to the airport depending on the time of day and traffic. It's very clean and safe, but you'll need to exchange money to pay the driver.

We got a room on the 11th floor facing the front of the hotel and although it was annoying to use the 2 small elevators it was nice to be high up from the street noise. We ran our noisy A/C to cover up the noise from outdoors. I've never used elevators that only have 1 button so you never knew if it was going up or going down so it stopped alot unneccessarily.

The breakfast room is on the 2nd floor and was very good. I loved the sweet cake selection which was not exactly the same each day, and I made my own hot chocolate. One day they had shrimp "cakes", there were lots of juice choices, and the fresh fruit was great.

They have free wi-fi if you ask how to access it. There were a couple of computers in the lobby that I assume were free, but I did not use them. They lobby is very spacious and we enjoyed sittling there on our last day as we picked up our luggage that we had stored on the way back to the airport.

The city buses are very easy to use to see the city. You just have to know which way you need to be going to you can choose the correct street to catch them. We just asked at the hotel which street to go to and they would give us a list of bus numbers that would work for wherever we were going. Usually you would take one bus number going somewhere and one number up or down for the return trip. The buses cost less than $1.50 for each trip which is paid in cash to either the driver or their assistant that controls that turnstile to get on and you exit from the back. It's sometimes necessary to pull the rope in the ceiling to get them to stop where you need to go, but it was easy to find the bus routes as we were traveling on the map we got at the hotel.

The hotel rooms are small, but adequate and the bathroom was nice. We had some ants which I sprayed with mosquito spray so we made sure to not leave any of our luggage sitting on the floor. The bed was fine - no complaints - like everyone else seemed to have. It was a little annoying to have to use the room key to turn on the power to everything and the light and A/C switches are on a panel over the bed on the headboard.

There are lots of little stores, bakeries, bars, and restaurants all around the hotel. If you need an international ATM there is one in a drugstore just down the street from the hotel. The front desk staff was very helpful with directions. There was always at least one person on duty that spoke English.

The hotel is in a great location just a couple of blocks from Copacabana beach and it felt very safe walking all around the area. We took the bus to and walked back from Ipanema beach and we were very disappointed. Ipanema beach is like a trash dump. I have never seen so much trash on the shoreline. Copacabana beach is so much better and cleaner. There are lots of people selling things on the beach, but they weren't annoying for the most part. We bought a few things from them, but no one seemed to want to bargain like they do in other countries.

We visited the Christ the Redeemer Statue and the Botanical Gardens and both were very entertaining. There seemed to be lots of buffet style restaurants that weighed your food. We tried one in the Catete area and it had a wide variety of tasty food. We enjoyed some of the small local restaurants on Copacabana Ave for very cheap. We ate at Pizza in a Cone on Copacabana beach and were annoyed that they charged us both a service fee and "tickets" for the guitar player that we didn't even care about.

Overall the hotel is in a great area, very safe, and I would recommend it to others.

  • Stayed: November 2012, travelled as a couple
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2  Thank Brendab72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2012

We stayed just one night in the most uncomfortable bed of our whole 2 month trip in South America. Rooms are basic, but mostly clean. The corridors to the rooms are dark and dank with little ventilation. The hotel is old, But not cheap, although we did get a better rate on the Internet. The location is good, a 2 block walk at the south end of Copacabana beach. Lots of buses and shops and restaurants. It is loud at night and can be a bit "seedy" .
The saving grace was staff! Very helpful and kind, they even helped us find an apartment to move into! Breakfast was ok, a typical south American buffet, lots of cakes, but eggs and sausage and fruit available.
A pool was on top floor, old but great for a evening drink and swim.
Our tip, look at Leme end of Copacabana beach, a bit more upmarket and cleaner, or head to Ipanema beach, which we found better.

Room Tip: The higher the floor the quiter, but rio is noisy regardless.
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  • Stayed: October 2012, travelled as a couple
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2  Thank Brett M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2012

I stayed in this hotel for 4 nights and whilst the location is good, its safe, I have stayed in better hotels, for a lesser price. The rooms are basic, however, the hairdryer was not working and when I notified the reception I was given a hairdryer without a nozel, and when I tried to switch it on, it cut out and smelled of burning electrics. The reception are not very helpful. The fridge in the room was noisy and I hardly got any sleep. My room faced a block of flats and the noise was unbearable even when the windows were closed. I would not go back!

  • Stayed: October 2012, travelled solo
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1  Thank lolly30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibiza Copacabana Hotel

Address: Rua Belfort Roxo 250, Rio de Janeiro, State of Rio de Janeiro 22020-010, Brazil
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #168 of 286 Hotels in Rio de Janeiro
Price Range: £47 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibiza Copacabana Hotel 3*
Number of rooms: 67
Reservation Options:
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Also Known As:
Hotel Ibiza Copacabana
Ibiza Copacabana Hotel Rio De Janeiro, Brazil

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