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“Very Nice Hotel in Great Location but Rather Noisy”
Review of Mar Ipanema Hotel

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Mar Ipanema Hotel
Ranked #77 of 286 Hotels in Rio de Janeiro
Certificate of Excellence
Reviewed 26 January 2013

We spent four nights at the mar Ipanema Hotel and chose it because of its great location. Indeed, it is situated only one block away from the beach and the hotel even provides you with umbrellas and deck chairs. Rooms are modern, equipped with AC and a wonderful bathroom (lovely showers!). Beds are very comfy and breakfast is nice so it allows you for a good start into the day. The only drawback is noise - given that the hotel is situated on the main strip (R. Visc. de Pirajá) and that windows aren't noise proof at all, you feel like you're sleeping with your windows open when they're in fact closed. Otherwise, the hotel is very modern and impeccable!

Room Tip: Ask for a room that doesn't give on the main strip (R. Visc. de Pirajá) but on the back towards...
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  • Stayed: January 2013, travelled as a couple
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1  Thank Caroline K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarIpanemaHotel, Gerente at Mar Ipanema Hotel, responded to this reviewResponded 15 February 2013

Thank you very much for your review. I’m really glad you enjoyed your stay with us. As you mentioned, Mar Ipanema Hotel has a prime location. Located at the trendiest neighborhood in town and one short block away from the wonderful Ipanema beach, Mar Ipanema Hotel offers a perfect location for its guests. I am happy to hear that you enjoyed the beach equipment that we lend to guests. Although you could rent those at the beach, during summertime its common not find available ones at the beach, not to say that it wouldn’t be cost free.
All of our rooms are 100% renovated, and yes, sometimes it could be difficult to find a brand new hotel in Rio. I am glad you pointed that out! Concerning the noise coming from the street, we are located in a very trendy and busy street and few times such noise can be noticeable. For this reason, we are installing new soundproof windows in all of our rooms, in order to provide an even more comfortable stay for our guests.
Thank you for choosing Mar Ipanema Hotel, and we hope to welcome you back very soon - take care!

Sincerely,

Amanda Abreu - Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 25 January 2013

We stayed here recently for a few days pre-cruise. Rooms were on the small size but adequate. We were on a high floor so street noise was negligible. The buffet breakfast in the restaurant next door was very good. In fact, we liked the restaurant so much we had a light dinner there another night. We found staff on the whole very pleasant and helpful although there was one individual (behind the desk) who barely cracked a smile the entire time and was quite brusque when we checked in. Fortunately he was the exception. The location of the hotel is very good...just a couple of blocks from the beach and right in the mix of shops and restaurants. An easy walk to Leblon and a bit further walk to the botanical gardens (although it was a pleasant and interesting walk...in the rain!) Overall we were quite pleased with our stay.

  • Stayed: January 2013, travelled as a couple
    • Value
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1  Thank gotthetravelbug48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarIpanemaHotel, Gerente at Mar Ipanema Hotel, responded to this reviewResponded 15 February 2013

Dear Guest,
Thank you very much for your review. We find it truly satisfying that our guests had such a great stay and enjoyed our city as you did. I’m glad you enjoyed our room! In fact, we are the only 100% refurbished hotel in Ipanema/Leblon districts. Our rooms are all equipped with ´32 LCD TVs, Ipod docks, free complimentary wifi internet access, and many other amenities. Great to know you liked so much our Armazém Devassa restaurant. It’s a very typical “carioca” meeting point, where all the different styles of the craft beer Devassa are served. Good to know our staff was pleasant and were able to help you with recommendations on what to do in Rio. I’ll congratulate them myself! As a matter of fact, walking from Ipanema to Leblon and Botanical Gardens is really pleasant! Those are three of the most residential and elegant districts in town. And the botanical garden itself is no short from astonishing!
Thank you for choosing Mar Ipanema Hotel, and we hope to welcome you back very soon - take care!

Sincerely,

Amanda Abreu - Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2013

Loved our accommodation at Mar Ipanema- rooms comfortable, very affordable, knowledgeable & accommodating staff (tour reservations & drivers) & excellent location on the strip. Especially loved Devassa downstairs for breakfast, dinner or even a night cap! Bar staff lovely!

Stayed: February 2012, travelled as a couple
1  Thank Nix M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarIpanemaHotel, Gerente at Mar Ipanema Hotel, responded to this reviewResponded 15 February 2013

Wow! What a complete and nice review! Thank you very much for your compliments regarding our staff. Rest assured I’ll congratulate them myself. I’m also really glad you appreciated our location. As you were able to enjoy, we are located one block away from the best part of Ipanema beach and well as surrounded by the best restaurants and shops in town.

Thank you very much for your review and kind words, we hope to see you soon again!

Amanda Abreu
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2013

I'm a Carioca who lives in the U.S.
When I visit Rio and need a place to stay, I will definitely go back to Mar Ipanema.
The hotel is in a great location filled with restaurants, boutiques, bars, and just a few blocks away from the best beach in Rio. It's definitely where all the action is! Just one word of warning- bring your earplugs because it can be noisy due to heavy traffic, and the beds are a little hard but the staff was very accommodating and fixed it so I'd be more comfortable. The rooms are clean and well appointed.
Oh, and the restaurant right next door (Devassa) serves a very nice breakfast, which is included, and also a nice buffet lunch (not included but good food at reasonable price).

Room Tip: higher floors have less noise from traffic.
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  • Stayed: December 2012, travelled with family
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1  Thank PAL655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarIpanemaHotel, Gerente at Mar Ipanema Hotel, responded to this reviewResponded 15 February 2013

Dear Guest,
Thank you very much for your review and compliments made to our hotel. It’s always really nice to know our guests had such a nice stay as you did. Concerning your comments on our location, I couldn’t describe it better myself! As you pointed out we are located in the trendiest are in town, and perhaps for such reason, there may be occasionally noise arising from the street. Notwithstanding, we are installing new soundproof windows in all of our property, so as to guarantee an even more comfortable stay to our guests.
Nice to know you enjoyed our Armazém Devassa, a truly “carioca” restaurant/pub. Did you have any of their great craft beers?
Once again, thank you for your compliments and review. We hope to see you again very soon!

Best wishes,

Amanda Abreu - Sales Manager

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Reviewed 21 January 2013

we visit at least 1 new country every year and i have to say that this is one of the worst hotels..

few things

1) they charged us extra for our kids
2) the room AC didnt work. i have a pic of the service guy spending an hour in our room trying to fix the ac
3) the hotel was undergoing some construction, so there was noise all around and construction pads laid outside our room..
4) wifi doesnt work too good inside the room
5) room service is horrible.. they have actually tied up with a restaurant and they dont speak english.. we ordered coffee some 4 times and we finally got a coffee with no milk, no sugar after an hour
6) the breakfast selection is not so great.. its so small and no there is on service.. no one even serves you water on the table..
7) this is not a hotel for a family.. its probably for someone who just wants a bed to crash at night.. the rooms are so small , especially for the price , its not at all worth it..
8) we were on the 2nd floor and its facing the west and the main rooad.. so traffic noise and the heat from the sun, without the ac working makes you feel really bad..
9) if you need extra towels, be prepared to wait for an hour..

save your money and stay out of this place....

  • Stayed: December 2012, travelled with family
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4  Thank Pavitra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarIpanemaHotel, Gerente at Mar Ipanema Hotel, responded to this reviewResponded 31 January 2013

Initially, let me remind you that this review, as well as your previous one, violates Tripadvisor’s policies and we find it disrespectful, that is why we will keep disputing it. Since you made a list of was not of your satisfaction on your 1-night stay, let me comment your points one by one.
1- You pointed out that we charged extra for your kids. So that we could accommodate 4 people in one room, we had to accommodate you in a different room category than you booked. Actually, your reservation was booked for 2 people, and not 4 people. Given that the room you stayed at was an upgrade (a larger room to fit all of your family) to the room you initially booked, it is absolutely normal that we charged more. You booked your reservation through an online travel agency, in which you can add children to your reservation, and for which you would naturally be charged more as well. Any hotel would charge you more if you included 2 extra people upon check in.
2- In fact, I was able to verify with our maintenance department that you had trouble with your AC, which was fixed in 15 minutes. Although it may have caused some inconvenience, it does not justify taking pictures of our staff and disclosing it on the internet. Unauthorized use of image is a crime in Brazil, and you can rest assured that our employee is seeking legal advice on how to proceed.
3- Concerning the so-called construction our hotel was going under, we were in fact replacing the doors from one of our elevators. It took no more than 2 hours to do so and no other guests complained about the noise. Also, it is important to keep in consideration, that the Mar Ipanema Hotel is the only 100% refurbished hotel in the Ipanema/Leblon area. We are proud to be always investing and improving our establishment in order to host our guests better.
4- Regarding the wi-fi, I find it very strange that it did not work properly. As you can read on their reviews, many other guests happen to make compliments on how we provide them a good and free internet connection. I would also like to add, that Mar Ipanema Hotel is the only hotel in the Ipanema/Leblon area to offer free wireless connection all over our property, which helps our guests to save about R$50/day.
5- About the room service, please note that Armazém Devassa is not a tied up restaurant, and room service works just fine. In fact, our restaurant is a very popular spot in Rio, with locals and tourists, and as you can read in our reviews, it receives many compliments.
6- The breakfast, which is served at Armazém Devassa, allow guests to taste many Brazilian delicacies, fruits, as well as warm dishes. Also, although we do have waiters for whom you may order, but complimentary water is always available at the buffet tables.
7- Your comments on how our hotel is not a family hotel are outrageous. As you can see on the reviews posted in Tripadvisor, we have received until now, 53 reviews from guests travelling with their families. As you may very well read, we are not short of compliments from those guests. Perhaps if you made a correct reservation pointing out that you were two adults and two children, we could provide you a room that would accommodate better four people, which would also include an extra bed, a crib, and a baby tub.
8 - In regard to the noise arising from the main road, since we are located in a really hip and busy area of town, I understand that occasionally it could be a bit noisy. For such reason, we are equipping all of our rooms with soundproof windows (as you were able to witness in loco).
We understand that the real reason of your dissatisfaction with the hotel was simply because we charged you extra for the upgrade to a larger apartment (which would happen in any hotel you arrive with two more people than previously booked). I would like to add, that you were granted an earlier check in, which was free of charge, that you most likely forgot to mention.

I am available by phone or email to discuss this issue with you.
Sincerely,
Amanda Abreu – Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2013

This hotel was really nice, everyone spoke english and it had a trendy, stylish feel about it. It is set a few blocks from the beach so is quiet and not 'in the middle of it'. I felt completely safe here. Rooms were clean, modern and well decorated, breakfast every morning was huge with so much range. Would definitely stay here again, had a lovely experience.

  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank freya t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarIpanemaHotel, Gerente at Mar Ipanema Hotel, responded to this reviewResponded 22 January 2013

We loved reading your review! Thanks so much for your awesome comments and recommendation. We are so pleased knowing you had such a relaxing stay, and got to enjoy our breakfast. Did you also got to use the free beach equipment? We have to agree with you concerning our location, it is no less than unbeatable!
Thank you for choosing Mar Ipanema Hotel, and we hope to welcome you back very soon - take care!

Sincerely,

Amanda Abreu - Sales Manager

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Reviewed 18 January 2013

My wife and I stayed at this hotel for 10 days over New Year. It's very well located in the heart of Ipanema and close to a large variety of amenities including restaurants, ATMS, shops, etc. In addition it is only a short two block walk to the beach. The hotel also provides free beach towels, chairs and umbrellas to its guests as an added bonus. As it's located on a main road, catching a bus or hailing a taxi rarely takes more than a couple of minutes. We also felt safe walking around the area at any time of day or night. We stayed on the 6th floor so the noise from the road did not bother us. Our room contained a good sized bar fridge, writing desk, two chairs, a flat screen TV, free Wifi and lots of cupboard space. Room service was a bit slow as the hotel does not have its own restaurant but has an arrangement with the Devasse establishment next door. A good breakfast is served here and they also serve great lunches, snacks and dinners. The hotel staff spoke English well and were very helpful. They assisted us in making reservations at restaurants, etc when we found language was a problem. They also gave us good recommendations for activities and trips in Rio. On New Years eve each room received a complimentary bottle of bubbly which we thought was a very nice touch. We would certainly recommend this hotel.

  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Gareth N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarIpanemaHotel, Gerente at Mar Ipanema Hotel, responded to this reviewResponded 22 January 2013

What an amazing review!!! Thank you so much for taking the time to write your comments about your stay at Mar Ipanema Hotel! I am happy to hear that you enjoyed the beach equipment that we lend to guests. As you mentioned you could rent those at the beach, but that would cost you around R$20/day.
Also, I loved your comments on our prime location. Our street is indeed a "carioca" version of NYC`s 5th Ave. You can find all the best stores and boutiques close to the hotel, as well as supermarkets, drugstores, banks, restaurants, and bars. This is why the area in which the hotel is located is called "Charm Quarter".
I'm glad you like the champagne offered on New Year's Eve. Did you get to see the fireworks at the beach?
Again, thank you so much for your kind words and hope to see you back soon!

Amanda Abreu
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mar Ipanema Hotel

Address: Rua Visconde de Piraja 539, Rio de Janeiro, State of Rio de Janeiro 22410-003, Brazil
Phone Number:
Region: Brazil > State of Rio de Janeiro > Rio de Janeiro > Ipanema , Lagoa
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#32 Family Hotel in Rio de Janeiro
#33 Romantic Hotel in Rio de Janeiro
#51 Business Hotel in Rio de Janeiro
Price Range: £73 - £210 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Mar Ipanema Hotel 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Hotel Mar Ipanema
Mar Ipanema Rio De Janeiro
Mar Ipanema Hotel Rio De Janeiro, Brazil

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