First thing is first there is no free wi-fi no matter what it says on booking.com or trip advisor. The price at the time of our stay was 5R for 30min.
The place was cold all the time as was the atmosphere, after coming in from 40 degree Celsius heat you are welcomed to a thermal shock inside the hotel lobby. I suspect the temperature was so low due to the staffs need to be comfortable in their uniforms. It didn't take long for my boyfriend to get a cold, since every guest was coughing and sneezing due to the cold AC. There was not an ounce of friendliness from the staff. Some of them hardly bothered with their jobs, like the doorman when we requested a taxi. Instead of helping us he insisted that we go away from the hotel to get one.The room service was also incredibly unresponsive, once we didn't get our room cleaned at all despite hanging a sign on the outside of our door, and another day the cleaning service was 4 hours overdue, and finally there was one day where we had to actively look for a maid to get us new towels because they had neglected to clean our room again.
The room had a good size but a terrible view to other buildings.The walls were also incredibly thin and little was left to the imagination in regards to our neighbors activities.The bathroom was reasonably sized, but there was no refill on soaps and other products like you would normally expect from a four star establishment. The rooftop had a few beach chairs and a small pool, with an unremarkable bar. The fitness room is non existing, it only consisted of two treadmills a bike and a cross trainer, located underneath some stairs. No free weights or any other kind of accessories.
The breakfast was a standard buffet with little to offer in good taste. What was especially disappointing was the fact that they served the left overs from dinner for breakfast, very unappetizing. However on the new years day the food was surprisingly good, either that or it was the hang over.
During new years eve we figured having a bar and a slightly obscured rooftop view of the beach would have been very beneficial and ideal to witness the fireworks, unfortunately the staff decided to close the rooftop.
Before that we had decided to go on one of the tours, that was arranged by an agency the hotel co-operated with. We had traveled Brazil for some time before we came to RIo, and this was without a doubt the worst tour we have ever experienced in our lives. The pick up was atrocious, we had to run from our hotel to another across a very busy street, because our guide was running late and didn't organize a proper pickup. The tour kept getting worse and worse, and i will spare the details as the tour was not operated by the hotel. however despite our complaints when we got back, the hotel staff seemed indifferent or unable to do anything about our abysmal experience, let alone reimburse us.
We chose this place for the location, which wasn't even very good because it was cut off from the rest of copacabana because of a busy street that took 20min to cross. i would have gladly resorted to live further away and pay for a taxi each day, instead of spending a night at that cold and awful place. The price that was payed quite simply did not match the service, comfort or expectations.
- Official Description (provided by the hotel):
- Welcome to Merlin Copacabana Hotel! In the heart of Rio de Janeiro at the world-famous Copacabana Beach, the Merlin Copacabana Hotel is ideally placed just minutes away from Rio's business district, tourist attractions, leisure and shopping areas. On business or holiday, guests will enjoy all the amenities needed to make their trip a success. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo and Hotels.com so you can book your Merlin Copacabana Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Merlin Copacabana
- Merlin Copacabana Hotel Rio De Janeiro, Brazil