I booked this hotel because of its proximity to Copacabana beach. I did not receive the room I was promised. The first two nights I could not sleep because of a loud beeping sound emitting from a building across the street. Hotel management told me that there was nothing they could do. The next day i walked across the street, spoke with the management of that building and voila...noise disappears.
Worse though on my 3rd night there, I discovered a gold necklace was missing from my room. The next morning I spoke with reception prior to leaving for an all day meeting. Not only was I not informed that i would need to file a police report, but the hotel manager,Maria, was unwilling to help me after I arrived back in the US. She said that "there was nothing she could do" . Therefore I have been unable to file an insurance claim.
Extremely poor attitude..hotel itself was not inexpensive and these folks could have cared less about my comfort. I was in Brazil to have meetings with the Central Bank. I would not recommend this hotel to anyone, there are much better and less expensive alternatives nearby as i found who actually understand the meaning of customer service. If you are a tourist and do not really care about quiet rooms, good breakfasts or a caring staff, then this hotel is for you...everyone else can do much better.
- Official Description (provided by the hotel):
- An excellent option in Copacabana, Rio de Janeiro, the most famous beach in Brazil ! Centrally located in the most "carioca" neighborhood of Rio de Janeiro , the Promenade Princess Copacabana is close to numerous attractions , entertainment, shops, bars , restaurants and a few meters from the Metro station, with connections to various parts of the city. With complete facilities , all accommodations feature a balcony and mini kitchen . And for your relaxation , sauna, pool and fitness room. A delicious breakfast buffet offered by Zum Bistro Café complete the facilities available to you and your family. Experience the comfort and amenities offered by Promenade Princess Copacabana ! ... more less
- Reservation Options:
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- Also Known As:
- Promenade Princess Copacabana Hotel Rio De Janeiro
- Princess Copacabana Rio De Janeiro
- Princess Copacabana Hotel
- Promenade Princess Copacabana Rio De Janeiro, Brazil