I stayed at Fasano with a friend and we where really chocked by the lack ok service.
Ok the rooms are really well design. Ok the roof top's very nice. But, when you pay 600 usd per night, you hope to have a nice service!
By our side, it was a pitty! Each time we came to the pool, the staff was ignoring us. We waited for 45 minuntes before getting a towel.
And during all our stay we had to fight against the staff to get what we need !!!!
We didn't feel in a 5 stars hotel at any time...
I think the Fasano staff is so proud to work here that they forget customers.
- Official Description (provided by the hotel):
- Located on Avenida Vieira Souto, in the heart of Ipanema beach, the long awaited hotel Fasano Rio de Janeiro combines the sophistication of Rio’s most coveted address with modernity and efficiency in design and service. Envisioned by Philippe Starck, everything has been thought out to reverberate the glorious Bossa Nova era, when Ipanema was blossoming into the most charming neighborhood of Rio. The hotel caters to both leisure and business travelers and offers the latest technology in its accommodations and meeting rooms. Guests can experience Fasano's gastronomic legacy at the elegant Fasano al mare restaurant and enjoy signature cocktails and light meals at the ‘scenery’ Baretto-Londra. The breathtaking view from the rooftop swimming pool overlooks the beach and constitutes an attraction in and of itself. ... more less
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- Also Known As:
- Fasano Rio De Janeiro
- Hotel Fasano Rio De Janeiro Brazil