Stayed in a suite on the top (7th) floor. Room was amazing, with a large balcony and a jaccuzi on the deck. Service was very good and everybody was really helpful. Beds were perfect and comfortable, and the room was quiet despite the road traffic just outside the door.
Breakfast is top notch (try the custom cooked eggs.) The pool -- or should I say pools -- are really well thought-out with separate pools for the little ones. Lots of lounge chairs and umbrellas so finding shade or sun is no problem. The clientele is 'upscale' which keeps the riff-raff to a minimum.
Used the Kids Club and our 8-year old had a great time. They keep them reasonably engaged and have supervised trips to the beach and pool. There's even a toddler / baby pool for the really young ones.
Location is great, and also it's not too far from town. We walked it a couple of nights after eating too much -- maybe 2-3km (1.25 miles) from town. Lots of tours if that's your thing but we just hung out around the pool and it was great.
Upsides - Lots to do, sports bar, great pool and poolside bar.
Downside - expensive.
The rooms are priced high but not crazy high. Booking on a USA website got us a better price. BUT - everything else is insanely pricey. They even charge for WiFi (we complained and they removed the charge -- we're paying for a suite, for goodness sakes.)
The 'towel cards' are totally cheesy -- lose one and they charge R$ 50,00. Beers are R$ 6,60 after service costs and small waters are R$ 4,29. Kids lunch is R$ 39,00 - WTF?
Suggestion: Go to the Extra grocery store on your way in from the airport and buy water, beer and snacks. Saves you R$ 150,00 - R$ 200,00 a day in bogus overpriced food and drinks. Dinner at the ground floor buffett is good, but at R$ 50,00 person I'd rather go to Camaroes (there's two of them a long walk from the hotel, or R$14,00 cab ride.)
- Official Description (provided by the hotel):
- Find out the Innovative concept in hospitality. It is located between Ponta Negra and Areia Preta, on Via Costeira in Natal, from 38 km from the Aluízio Alves International airport. It stands out for its elegant and modern construction and above all for the quality of its services and facilities. It is a 5 stars category Hotel Complex in European standard: exclusive environment and design, classy, comfortable, and detailed elegancy. Quality in favour to our guests in Natal, the sun city, known as the one which has the most pure air of the American continent. ... more less
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- Also Known As:
- Serhs Grand Natal
- SERHS Natal Grand Hotel Brazil