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“Very comfortable”

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Wish Serrano Resort & Convention
Ranked #19 of 54 Hotels in Gramado
Certificate of Excellence
Cape Town, South Africa
Level Contributor
111 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Very comfortable”
Reviewed 12 April 2014

This was my second stay at this very comfortable hotel; last year I had an overnight stay and returned this month (April 2014) for a 5 night stay. The location is excellent, with great views, yet in easy walking distance of the center of town. The breakfast selection was extensive, with more than enough for every taste. I was there this time for a conference and found the facilities very good, the staff helpful and the meals more than adequate.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IanDogless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nataly M, Analista de Marketing at Wish Serrano Resort & Convention, responded to this review, 14 April 2014
Hello IanDogless,

Thanks for your review, and his testimony will be shared with all employees as a form of motivation. When you have a moment Follow us on social networks GJP Hotels and Resorts, and can also be an updating of promotions.

We hope to have an opportunity to welcome you again in the hotels of GJP.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,544 reviews from our community

Traveller rating
    1,737
    583
    139
    61
    24
See reviews for
1,060
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244
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Florianopolis, SC
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 November 2013

This was our second time in Serrano Resort and we will probably come back again some time in the future. Serrano is a cosy and charming place to stay in Gramado.
The hotel is conveniently located near almost every place you would like to go in the city. This time our 2-year-old daughter came with us and it was very easy entertain her in a rainy day because of the kids playground and the kids animation team.
The staff is really attentive and helpful. As soon as we got in the room ocurred a problema with the sink in our bathroom and despite of the hotel being fully booked they took just a moment to arrange us a new room, even better than the other one. We also had a problem with our car in the the second day and the staff willingly took charge to take the car to an auto mechanic fix it.
The breakfast buffet is great and the restaurants are a good option in case of you don´t want to go out to have lunch or dinner in a rainy day.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KarlaFloripa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 September 2013

Convention. Place is GREAT.

OK - first of all, let me eliminate some frustrations......

My flight was Miami - Panama - Porto Alegre. Porto Alegre is the closest airport. No customs in Panama, just go to your gate. When you get to Porto Alegre, go to the fist floor of the airport and go all the way to the right side of the airport. Right side would be as if you were standing in the airport about to walk out. The Bus company that will take you Gramado is Citral. There is a website that can show you the times of the bus. I was unable to purchase the tix on the web because it asks for some tax number which I did not have. So I got there super early and went to the Citral office. Was closed when I got there but there was a sign to go the right a bit more where there is a lady in a window selling teckets. The ticket to Gramado will cost about 34Rias (about $16). Turns out to be about a 2 hour ride. Made one stop but went all the way because it was "Executivo" or direct line.

YOu will get to the bus terminal and this hotel is about a 3 min taxi ride. Make sure to bring some cash or change some at the air port. Taxi was about 7 rias (about $3). You can walk to the hotel but it is up a steep hill and with luggage - not fun.

Hotel is great. Here for a convention. I hope this helps. I really just wanted to get the travel info down on this review because it was frustrating for me not knowing what to do.

Enjoy

Room Tip: 1104 = bottom floor, close to spa and gym. Nice
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter_Miami123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 11 April 2013

This hotel is not a resort. It only has a pool, spa and recreation's room. Nothing like an animation team to entertain the guests during the day. In the night, sometimes has only a show in the dinner room. It's a nice hotel, not a resort!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ana Paula V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 April 2013

The architectural detail of this hotel is breathtaking. It rained almost the entire week and the power went out once or twice a day but just for a short time. But it seems like that is common place in Gramado? The food is very good and the staff is friendly. The language barrier is tough, but my limited Portuguese and their limited English somehow worked out!

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank triciajo44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curitiba, PR
Level Contributor
112 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 8 June 2012

We got a sotao room (good size, view and amenities). The staying was awesome. The staff was very friendly and helpfull. It was during a holiday, but it was possible to note that the property was totally prepared to attend to all the guests. Last year we stayed at Casa da Montanha, during the same holiday period. It is impossible to compare..... Serrano is far away better in all the aspects (service, friendly, breakfast, restaurants, room quality and price, etc....).

Room Tip: We got a sotao room (good size, view and amenities). The staying was awesome. The staff was very f...
See more room tips
  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HEBERSON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanfranl1
Level Contributor
4 reviews
Reviewed 18 March 2012

My husband and I stayed a weekend at Hotel Serrano and it was much more than we were expecting. Service was wonderful. Grounds and food very good. Not sure on wi-fi as we decided not to take our computers with us. This was not our first time to Gramado and stayed at the hotel just about the whole weekend so we could enjoy everything it had to offer. We did get a couple's massage at the spa and it was well worth it. Nice gym area, indoor and outdoor pools. Nice little chapel. Would definately stay here again. We even let them know it was our anniversary and we had a nice little surprise in our room. Only complaint/suggestion: get a room away from the elevators. We didn't have a problem with hearing people in the middle of the night but banging from the elevator doors opening and closing.

Room Tip: Get a room away from the elevators. Only reason it got a 4 for sleep quality is because of this.
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanfranl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wish Serrano Resort & Convention

Property: Wish Serrano Resort & Convention
Address: Avenida das Hortensias 1480, Gramado, State of Rio Grande do Sul 95670-000, Brazil (Formerly Serrano Resort)
Region: Brazil > State of Rio Grande do Sul > Gramado
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Gramado
#6 Spa Hotel in Gramado
#7 Romantic Hotel in Gramado
#8 Family Hotel in Gramado
#8 Luxury Hotel in Gramado
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Wish Serrano Resort & Convention 4*
Number of rooms: 272
Official Description (provided by the hotel):
Considered a benchmark of hospitality in Brazil, Wish Serrano Resort & Convention has everything you would expect from an upscale resort: infrastructure, comfort and refinement. It's 272 apartments are elegantly decorated and surrounded by a natural grove of pines - the heart of the Serra Gaucha. The best hotel in Gramado has received several awards as the best mountain hotel in Brazil (Veja) and better infrastructure events in Gramado (Guia 4 Rodas), and the Traveller's Choice from TripAdvisor, the largest online community of travelers world. ... more   less 
Reservation Options:
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Also Known As:
Serrano Hotel Gramado
Wish Serrano Resort & Convention Gramado, Brazil

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