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“It's OK apart from the paper thin walls”

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Master Premium Royal
Ranked #48 of 78 Hotels in Porto Alegre
England
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“It's OK apart from the paper thin walls”
Reviewed 2 December 2013

I have stayed at some horrible hotels in Brazil on this trip and some fantastic ones. This one was OK. It is clean, the staff were keen and friendly and the food was fine. The rooms are quite small, it has a TV and a bath room but absolutely fine for a one night stay before a flight. My only moan was the paper thin walls. The couple above me were making quite a lot of noise and I finally lost it and told them to shut up. They did and all the other rooms gave a round of applause. Would I say here again. If just for one night yes.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Noworrriesuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura M, General Manager at Master Premium Royal, responded to this review, 12 December 2013
Sr. Noworries,

We thank you for spending your time to post your comments about our services. The goal of the Master Hotéis is to provide the best service and offer the best accommodations during your stay with us.

Your feedback is really important for us, because we can take the necessary procedures to ensure that similar situations can be avoided in the future.

Thank you for choosing the Royal Palace Airport . We hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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140 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Miami, Florida
Level Contributor
368 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 7 November 2013

While there some improvements since my last stay here, this hotel is average. The first room I was sent to, the A/C blew out hot air, and when you turn on the bathroom light the fan in the bathroom goes on automatically and you are not able to turn the fan off with out turning off the light and the fan was NOISY ! Also, you could hear the person in the next room talking as if he was in your room, thin walls. Second room I sent to was better, A/C worked fine, seemed to not have as thin walls. BUT, again the bathroom fan is NOISY ! Rooms and bathrooms are Small, sort of "IBIS" style. Shower is really small, on the plus side everything worked ok. Bed was a double bed, pillows were not comfortable. In Brazil some hotels recently have changed their electric outlets to a 2 round prong like in Europe, HOWEVER there are NO USA type electric connectors like even most bathrooms have Everywhere ??? I went to the front desk to ask for an adaptor to recharge my cellphone, they said none were available, only "10" adaptors they say they have for the whole hotel, to go buy one at the hardware store, ridiculous !

Then at about 1:30AM my room phone rings, I am woken from a sound sleep and nobody on the other end. About 5 minutes later while I am about to fall asleep again I hear a knock on the door. I open it and it is a pizza delivery guy with a pizza, of course I had not ordered a pizza. The fact that the reception desk let this guy go up the elevator and knock on some ones door at 1:30AM, does not say much for hotel security or their intelligence. Needless to say what I said to the pizza delivery guy in my broken Portuguese, but it is not printable here. I could not get back to sleep for a long time, not good.

Breakfast typical but so-so quality, coffee really bad. There are really better hotel options in Porto Alegre.

Room Tip: Pick a room number ending in "2" like 902. Ask for high floor. Check the A/C-Heater immed...
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaptainKuddles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 9 August 2012 via mobile

Just perfect for couple days of work / bussiness.

All Clean, Nice Shower,Nice Bed, All Good,

Just as suposed to be.

I particulary do not like the area the Hotel is located, always need a cab to go anywhere, but was not a big deal.

Not a fancy Hotel, but a good standard.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gbortolotti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Master Premium Royal

Property: Master Premium Royal
Address: Avenida Maranhao 1061, Porto Alegre, State of Rio Grande do Sul 90230-041, Brazil (Formerly Royal Palace Airport)
Region: Brazil > State of Rio Grande do Sul > Porto Alegre
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #48 of 78 Hotels in Porto Alegre
Price Range (Based on Average Rates): £
Hotel Class:3 star — Master Premium Royal 3*
Number of rooms: 143
Official Description (provided by the hotel):
Convenience. Master Premium Royal is located nearby Salgado Filho Airport, saving time and money with our privileged location and special rates and promotions for the guests visiting Porto Alegre. The rooms have been designed to maximize your comfort. Enjoy our Events Center, with 8 rooms and one auditorium for 100 guests. The hotel offers Restaurant, Fitness Center, Business Center, Free Wi-Fi, Room Service, parking subject to availability and breakfast included. ... more   less 
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Also Known As:
Master Premium Royal Porto Alegre, Brazil

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