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“Very poor cleaning and NO english spoken” 1 of 5 bubbles
Review of Intercity Florianopolis

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Intercity Florianopolis
Ranked #20 of 94 Hotels in Florianopolis
Copenhagen, Denmark
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Very poor cleaning and NO english spoken”
1 of 5 bubbles Reviewed 27 February 2013

I stayed 13 nights at this hotel and it was 12 nights too much in february 2013. When I checked in the receptionist did not say a word, she just gave me the key card. It would be nice to hear about the services, breakfast times, etc and maybe also a nice welcome to the hotel. Nothing at all. The cleaning of the hotel and room was very poor.After 7 nights at the hotel I had to go to the reception and mentioned about if they possible could change the sheets in my bed? They did after this. They also should change the drinking glasses evevy day in the room. I had to call again and ask for the new glasses. Especially the bathroom floor and the shower was not cleaned as they should. Very unhygienic. The staff could not speak anything else than portuques. It was very difficult to communicate with them. And the Gym, the cleaning again was not done very often, especially again the shower and the bathroom. And the sauna was on and off all the time. And it was not cleaned at all. It was very noisy cause the highways close by and you could hear also all the normal sounds from other guest rooms. The elevators did not work some days at all. You had to wait and wait or then take the staircases which were uncleaned with some dead insects all over. The breakfast was very poor, always the same and all cheeses and ham etc in a warm place in that heat. I would rate this hotel max to 2 stars. And as I had made my reservation trough booking.com I could not change the hotel or they would charge my the entire stay. Stay away from this hotel.

  • Stayed January 2013, travelled solo
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Copenhagen041
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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790 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Cuenca, Ecuador
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 12 January 2013

While attending Last year's TMLA I stayed at this hotel which was fine in general. Nothing great, but the worst part was that during two days the Internet services was mostly unavailable, which for me and other a traveled with made it very difficult to keep up with our work-related dutties.

The staff was not very good at fixing the problem, but for all other intends and purposes they were okay.

For a night of comfort and leisure this hotel is a good option, while for work maybe not the best option if they had not dealed with their internet provider.

  • Stayed April 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ExplorerJF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterCity_hotels, Gerente at Intercity Florianopolis, responded to this review, 22 January 2013
Hello ,
Thanks for your comment.
We would like you to know we are making improvements in our hotel and we hope to have you back in our hotel.
Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 December 2012

The location was very convenient to food & shopping. Our room was facing the bridge which provided a beautiful view to wake up to & watching the sun set. Service was excellent. Most staff members knew some English which made it helpful when trying communicate since we didn't know Portuguese. Overall this was a great place to stay for the price.

  • Stayed November 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterCity_hotels, Gerente at Intercity Florianopolis, responded to this review, 22 January 2013
Carisa,
Thank you for your review.
We would be glad to see you again. Have a good day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 20 February 2012

Near to Centro (Downtown) and Beira-Mar Ave, this hotel have lot of benefits, such as room landscape to Florianópolis main bridge, fitness center, swimming pool, breakfast include and good concierge service. Note that the parking lot should be paid extra.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank crisdegani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterCity_hotels, Manager at Intercity Florianopolis, responded to this review, 4 May 2012
Hello crisdegani,
Thanks for your comment. We are happy to know you prefer our hotel.
We will be glad to receive you back in our hotel.
You can always count on us to support you.
Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 30 January 2012

The staff was awesome. They made all the effort to allow us to check in early, considering we were travelling with our 4-month-old. They were very helpful with other stuff such as calling cabs, handling our luggage, etc, and were always smiling and playing with our daughter. When we arrived, they had already assembled a crib for her in our bedroom, as we asked for it in our reservation.

Although some visitors rather stay near the beaches, I prefer downtown Floripa, so this hotel was perfect for our trip. It's near the city market, and within walking distance from Beira Mar and lots of restaurants, supermarkets, pharmacies (very convenient when you travel with a baby). Also, our room had a very nice view of the bridge.

The daily rate includes a typically brazilian and very good breakfast. We could choose from a variety of cakes and different types of bread; there were also 2 types of cheese, 2 types of juice, milk, cereal, 4 types of fruit, coffee, scrambled eggs, sausage, yogurt, butter, cream cheese, jelly, etc. Simple, but tasty.

Our room was a little small and worn out. Toilet didn't flush properly. Wardrobe doors didn't close. Internet connection was poor, but hey, it was for free (if you're staying there for business purposes, PLEASE don't rely on the free internet). Those things didn't bother us that much, though. We thought we paid a fair price.

We learned that the hotel has a pool but didn't check it out, since the point of the trip was visiting family and friends. I think there is also a sauna, but I'm not sure.

If you are staying at Intercity Premium Florianópolis, maybe you should consider hiring a car, because the beaches are kinda far from there. It gives you the opportunity to go to as many beaches as time and weather allow, while staying at a pousada near the beach may force you to see the same sights during the whole duration of your vacation.

I would stay there again and will recommend it to my friends.

Room Tip: ask to be upgraded to a room with a view of the bridge. book your room through Intercity's websi...
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank JooEliezer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterCity_hotels, Manager at Intercity Florianopolis, responded to this review, 4 May 2012
Hello JooEliezer,
Thanks for your comment. We are happy to know you prefer our hotel.
We will be glad to receive you back in our hotel.
You can always count on us to support you.
Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Level Contributor
306 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
3 of 5 bubbles Reviewed 10 January 2012

If you need to do something in the city; this is the hotel to stay at. The pricing is good, it includes breakfast, which even that it is a buffet, ITS the same every day!. The scramble eggs are lousy, they've got nice pastry and cakes, there's always cheese bread (pao de queiso) very brasilian, diferent fruits, etc. Just keep in mind, that everyone seems to eat breakfast at the same time, although the restaurant opens from 6:30 to 10:00..am., I saw desperation in people having to wait for a table..., and there's no order in achieving that!, the waiters are there only to empty and clean the tables, not to put any kind of orde inside the restaurant.
The rooms are very clean, a good bathroom size, with shower. I disliked the towels, because they are so used that you can almost see through!, and small.
The pool area is on a roof, but its surounded by tall buildings, and just a small oppening that you can have "some view". It makes you feel shut in. The fitness area has like 2 old treadmills and one bike.....and a some weights...
The people are nice and try to help you as much as they can... althought the language IS a real problem. You can practice your portuguese!!!. No concierge (or someone) at all to help you with questions of where to, or places to go to, they give you a booklet with restaurants around the isle.
Favorable points: Its in the city. Its very close from the bus station..., from there you can go anywhere around the isle, (beaches like half hour, ftom there). Its near the "old town", which is lovely. Next to the main avenue Biera Mar: with very nice restaurants.and high end buildings.
You have a direct view to the bridge, and very nice sunsets.
Against: Pool and fitness center areas.towels, and some breakfast dishes. And if your idea is to enjoy the ocean, and beaches, keep in mind that they're not just a few steps away.

  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mimiMexico_df
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterCity_hotels, Manager at Intercity Florianopolis, responded to this review, 25 January 2012
Hello mimiMexico_df,
Thanks for your comment.
We are sorry for any inconveniences you may have had in our hotel and we would like you to know that your suggestions were sent to the Manager of the hotel.
You can always count on us to support you.
Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
98 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed 26 December 2011

This hotel has cleverly designed the rooms to contain all you need.
First if you ask for a room high up facing the bridge,you get a great view as the rooms have large windows.
Many plugs sockets,fast working wifi or Ethernet. LCD television,big bed. Big strong shower and a cosy feel,maybe came from the view.
The hotel is 5 minutes walk from the bus station and has a petrol station right next door,so for snacks and all else,I would go next door.
Breakfast was a bit poor
But apart from that a pleasant hotel with a good atmosphere and all that you need

  • Stayed December 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gabrieltheangel72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterCity_hotels, Manager at Intercity Florianopolis, responded to this review, 5 January 2012
Hello Gabriel,
Thanks for your comment.
We would like you to know that your suggestion were sent to the Manager of the hotel.
We will be glad to receive you back in our hotel.
Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Intercity Florianopolis

Property: Intercity Florianopolis
Address: Avenida Paulo Fontes 1210, Florianopolis, State of Santa Catarina 88010-278, Brazil
Region: Brazil > State of Santa Catarina > Florianopolis > City Center
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Florianopolis
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Intercity Florianopolis 3.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Intercity Premium Hotel Florianopolis
Intercity Florianopolis Brazil

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