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“Not a Sofitel, good enough for a novotel, missing details.”

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Novotel Florianopolis
Ranked #13 of 96 Hotels in Florianopolis
Campinas, SP
Level 5 Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Not a Sofitel, good enough for a novotel, missing details.”
Reviewed 1 June 2013

We spent a long weekend there, location is great, However, the breakfast was the same quality and variety as a Mercure and I am being quite accurate ( fruit, cereal, dairy products, etc, basic nothing elaborate or 5-star fancy). Rooms are not sound proof at all, we could hear the neighbors speaking. The was only one bathrobe in the room, and only one glass in the minibar, no sandals, and no extra towels, again these small details but unaceptable at a 5 star hotel. Could not compare with Sofitel in Rio or Buenos Aires. Overall, unless there a significant investment it should rated down to Novotel.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cloclas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this review, 19 June 2017
We are pleased to know your feedback over your experience. Its based on your rewies that we work hard to reach the excelence in our services.
Kind regards,
Novotel Florianópolis Crew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,193 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
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English first
Rio de Janeiro, RJ
Level 4 Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 May 2013

Stayed here in a business trip only for a night. But, it was enough to understand the quality of sofitel. I've stayed in other hotels in the city, but this is the best. Had a very, very good rate. Good spacious rooms, super clean and noiseless. The breakfast was ok, could be better.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GuilhermeML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this review, 19 June 2017
Thank you for choosing to stay at the Novotel Florianópolis and we are pleased to know that you were satisfied with your overall experience.
Kind regards,
Novotel Florianópolis Crew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Teresopolis, RJ
Level 4 Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 April 2013

We stayed for free on my wife's points but I did notice the prices were a bit high for Brasil. I've been living in Brasil with my wife for 17 years now and we've stayed in numerous hotels along the coast from the North to the South. The Sofitel in Florianopolis is a wonderful experience. The staff go out of their way to help and make sure you have everything you need. The rooms are very comfortable and quiet. Make sure you get something with a view of the beach! The big draw of this hotel is the Infinity pool with jacuzzi at the top. The view will blow you away guaranteed! Simply breathtaking. Make sure you go up for the sunsets :-)

The other huge plus is that the location is perfect. Everything is right here from the best restaurants to the mall and all kinds of small shops and pharmacies to satisfy all your needs. It's also right on the beach in the best part of town so plan on some beautiful walks along the shore.

If I had to lodge one small complaint? The towels were a bit stiff. New towels or good fabric softener would fix this easily.

Overall an excellent experience. Loved it. Will gladly come back here any time!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this review, 19 June 2017
Thank you for choosing to stay at the Novotel Florianópolis and we are pleased to know that you were satisfied with your overall experience.
Kind regards,
Novotel Florianópolis Crew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
detroit, mi
Level 4 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 April 2013

We stayed here for 3 nights while visiting Florianopolis recently. The hotel was ok, but it was very dark in the hallways and the rooms, and the staff was unhelpful to the extreme. They were pleasant enough to us, but couldn't give us any recommendation as far as restaurants nearby, etc. We had some friends meet us there for Sat/Sun, and their reservation was lost. They had the confirmation number, but were told by the less than helpful front desk personnel the the number was useless as they had just changed computer systems (which was down for most of our stay) They had vacant rooms, and our friends were able to get them, but not before being treated rudely by the employees. The location is nice, and the view from the rooftop pool area is great. Also the bathroom was modern with a good shower. But the carpet was very stained, which made the rooms seem unclean.

Room Tip: If you can get a room facing the front, you will have a better view, and some natural light in your...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sue430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this review, 19 June 2017
We are pleased to know your feedback over your experience. Its based on your rewies that we work hard to reach the excelence in our services.
Kind regards,
Novotel Florianópolis Crew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
2 reviews
Reviewed 21 April 2013

Fitness room small, loud TV. Sauna not really working and not comparable to european standards. Everything over brazilian standards. Very good service, front desk during some times extremely busy. Personel very friendly and willing to help.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com

Helpful?
Thank coupleMunich_Germany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this review, 19 June 2017
Thank you for choosing to stay at the Novotel Florianópolis and we are pleased to know that you were satisfied with your overall experience.
Kind regards,
Novotel Florianópolis Crew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 5 Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 April 2013

Stayed in an ocean view room with all amenities, fantastic view and location, only a 15 mn ride from the airport and good access to restaurants and bars. if you like jogging in front of the ocean, your place to stay...

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Sydneypoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this review, 19 June 2017
Thank you for choosing to stay at the Novotel Florianópolis and we are pleased to know that you were satisfied with your overall experience.
Kind regards,
Novotel Florianópolis Crew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florianopolis, Brazil
1 review
Reviewed 27 March 2013

Floripa is a beautiful and special place but you can do better than this hotel. They are hungry for every dime or real. I was forty minutes at the counter waiting for a so called trainee to get me registered and this means no one in front of me. The jacuzzi was filthy dirty and do not go on a sunday if you are interested in a massage. Even the cheapest hostel will offer free internet , not this chic hotel. They are the most expensive in floripa but do not expect even a small bottle of water in your room. There is nothing that gives you that warm fuzzy feeling here. They tryed to charge me again on way out for a 2.30 checkout. Never again.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank rbwaveski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this review, 19 June 2017
We are pleased to know your feedback over your experience. Its based on your rewies that we work hard to reach the excelence in our services.
Kind regards,
Novotel Florianópolis Crew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Florianopolis

Property: Novotel Florianopolis
Address: Avenida Jorn. Rubens de Arruda Ramos 2034, Florianopolis, State of Santa Catarina 88015-701, Brazil (Formerly Sofitel Florianopolis)
Region: Brazil > State of Santa Catarina > Florianopolis > City Center
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Florianopolis
#3 Business Hotel in Florianopolis
#4 Luxury Hotel in Florianopolis
#7 Family Hotel in Florianopolis
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Florianopolis 4*
Number of rooms: 115
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Prestigia, ACCOR, Expedia, Hotels.com, TripOnline SA, HotelQuickly, Cancelon and Evoline ltd so you can book your Novotel Florianopolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Florianopolis Hotel Florianopolis
Florianopolis Sofitel
Novotel Florianopolis Brazil

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