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“Great Stay”

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Novotel Florianopolis
Ranked #12 of 97 Hotels in Florianopolis
Reviewed 31 August 2013

This was my second time at this hotel, the views as well as the location are great! There is a mall walking distance from the hotel as well as good restaurants. The rooms are nice and cozy and the staff was very helpful.

  • Stayed: August 2013, travelled solo
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Review collected in partnership with Accorhotels.com
1  Thank martgonzalez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this reviewResponded 19 June 2017

Thank you for choosing to stay at the Novotel Florianópolis and we are pleased to know that you were satisfied with your overall experience.
Kind regards,
Novotel Florianópolis Crew

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Reviews (1,204)
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103 - 109 of 1,204 reviews

Reviewed 1 July 2013

Great location at downtown. Walking distance to restaurants and sightseeing. I didn't use the spa. The room is confortable. Ask for a high floor with view - it's beautiful. They have a clean and confortable room, but with a poor mini bar. The bathroom could be much better. At all it's a good choice, but little pricey

  • Stayed: July 2013, travelled as a couple
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Thank Alexandre_Z84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this reviewResponded 19 June 2017

We are pleased to know your feedback over your experience. It’s based on your reviews that we work hard to reach the excellence in our services.
Kind regards,
Novotel Florianópolis Crew

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2013

We stayed here for our wedding anniversary, and were really happy with our stay. We had a front facing room with an amazing view. The view from the rooftop pool is breathtaking. Close to the mall, restaurants, and nightlife. Front desk staff and bar staff were really helpful and friendly (the bar makes a wonderful caipirinha!). We were always greeted warmly when we came or left the hotel. My husband found the breakfast buffet boring, but there are many other bakeries and places to eat very close by.

  • Stayed: June 2013, travelled as a couple
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Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this reviewResponded 19 June 2017

Thank you for choosing to stay at the Novotel Florianópolis and we are pleased to know that you were satisfied with your overall experience.
Kind regards,
Novotel Florianópolis Crew

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2013

It's a nice 4*, centrally located. That's all I can say about the property. The positive aspects are that if you have a car it's handy to go to the beaches in any side of the island and the beds are very comfortable. Also, if you get a high floor ocean front room, you have nice views of the bay (it's not actually a beach, nor proper for bathing).
Service is poor, rooms are small (categories don't differ in size, only view), bathrooms are smaller, breakfast has some variety, but not really special.
Next time, instead of staying downtown, I'd choose one of the other beach properties in the city.

Room Tip: Rooms don't differ in size, only view. Get a high floor ocean front - costs peanuts more than th...
  • Stayed: January 2013, travelled as a couple
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Thank Cadi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this reviewResponded 19 June 2017

We are pleased to know your feedback over your experience. It’s based on your reviews that we work hard to reach the excellence in our services.
Kind regards,
Novotel Florianópolis Crew

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2013

The hotel itself was very clean and our room was clean and large enough and included a digital programmable safe which was convenient. The view out the window was facing from the side of the hotel so we could only get a partial view of the hotel. My wife and I both got sick at the end of our stay with a stomach virus and the hotel front desk was able to call a medical service which came to our room which included a physician and two other persons. He wrote prescriptions for us and the hotel staff got them filled and brought them to our room. There was no charge for the medical service. We had to extend our stay for a few days to recover and the hotel accommodated our needs. Mainly the front desk staff speak English.

The hotel dining area staff speak little if any English. We were rushed to finish our breakfasts before the dining room closed so they could clear away the buffet which we have never experienced in a hotel before. We were asked by the staff to finish our selections from the buffet as they would be starting to remove the food.

We did not feel this Sofitel hotel was up to the standard of an upscale hotel.

  • Stayed: March 2013, travelled with family
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Thank rogerandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this reviewResponded 19 June 2017

We are pleased to know your feedback over your experience. It based on your rewies that we work hard to reach the excelence in our services.
Kind regards,
Novotel Florianópolis Crew

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2013

This is a good hotel. I stayed here after having been visiting my fiancee in hospital which is spitting distance. The breakfast was excellent, the view was amazing especially from the rooftop where a pool and jacuzzi are located. My only gripes which made this an average Sofitel were that we ordered a deluxe room and it was quite small. Also, the walls were thin, we heard a couple arguing for an hour next to us. However it was worth the money and I would stay again.

Beira mar mall is just up the road (walking) which is great for shopping and has a nice cinema there too.

Room Tip: I have only seen one room but ask for one without neighbours if possible!
  • Stayed: June 2013, travelled as a couple
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Thank JulyAid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this reviewResponded 19 June 2017

We are pleased to know your feedback over your experience. It’s based on your reviews that we work hard to reach the excellence in our services.
Kind regards,
Novotel Florianópolis Crew

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2013

we booked the 3 most expensive rooms in hotel, with sea views but noisy traffic below, one colleague had a football team having an all-night party in his neighbouring room, I was woken at 5am by loud tv from my neighbouring room, ""magnifico breakfast"" should have been included in our rate so very surprised that we had to pay for an omelette and espresso coffee, disappointed that there was no complimentary drinking water in the room and none of the usual amenities you might expect, TV was accompanied by complicated instructions for 3 accompanying remote controls which I couldn't get to work (instructions didn't match descriptions of remote controls). upon check-out asked the bell-boy to order us a taxi to the airport, he walked outside and then disappeared (on his lunch break ?) and the taxi took 30 minutes to arrive, as an Accor silver member and having paid the top dollar rate very disappointed overall with this level of experience

  • Stayed: May 2013, travelled on business
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Review collected in partnership with Accorhotels.com
Thank R H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this reviewResponded 19 June 2017

We are pleased to know your feedback over your experience. Its based on your rereviwes that we work hard to reach the excelence in our services.
Kind regards,
Novotel Florianópolis Crew

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Florianopolis

Address: Avenida Jorn. Rubens de Arruda Ramos 2034, Florianopolis, State of Santa Catarina 88015-701, Brazil (Formerly Sofitel Florianopolis)
Region: Brazil > State of Santa Catarina > Florianopolis > City Center
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Florianopolis
#3 Business Hotel in Florianopolis
#4 Luxury Hotel in Florianopolis
#7 Family Hotel in Florianopolis
Price Range: £57 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Florianopolis 4*
Number of rooms: 115
Reservation Options:
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Also Known As:
Sofitel Florianopolis Hotel Florianopolis
Florianopolis Sofitel
Novotel Florianopolis Brazil

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