I believe it is the third time we opted to stay at the Sofitel Florianopolis. Our previous reviews were fairly good, except for services that should improve and some minor refurbishing needed. This time, however, it's been very disappointing!! During check-in we were informed that the hotel was packed and there was one single (ocean front) room -- as we reserved -- in the third floor available. The problem is that the third floor is right above the reception and the street, with light cables obstructing the ocean view. Ok, no bigger problem so far. We unpacked and decided to rest a while. At this time we heard noises from some refurbishing -- yes, in the middle of the summer season! This was nothing if compared to the problems that we faced late at night. While sleeping I felt a bite in my arm. A little later, I felt a bite in y belly. We turn on the light to find out that there were dozens of "bed bugs" in the bed and tables. We used wet towels and flip-flops to terminate as many as we could. We stayed at the Sofitel for two nights under the same circumstances. I complained with the hotel staff after the first night, but nothing has been done to minimize our pain. After our check-out the hotel manager called me up to apologize and inform that they would take care of the problems in the third floor rooms. On the other hand, the least we expected was some sort of compensation for the pain we had -- like a discount or an extra stay in a higher (cleaner) floor! It is so unfortunate that nothing has been said or done in this respect! No doubt, the Sofitel has miles of improvement ahead...
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Accorhotels.com, Expedia, Prestigia, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, 5viajes2012 S.L. and getaroom.com so you can book your Novotel Florianopolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sofitel Florianopolis Hotel Florianopolis
- Florianopolis Sofitel
- Novotel Florianopolis Brazil