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“Very Disappointing!!”

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Novotel Florianopolis
Ranked #11 of 97 Hotels in Florianopolis
Reviewed 31 January 2014

I believe it is the third time we opted to stay at the Sofitel Florianopolis. Our previous reviews were fairly good, except for services that should improve and some minor refurbishing needed. This time, however, it's been very disappointing!! During check-in we were informed that the hotel was packed and there was one single (ocean front) room -- as we reserved -- in the third floor available. The problem is that the third floor is right above the reception and the street, with light cables obstructing the ocean view. Ok, no bigger problem so far. We unpacked and decided to rest a while. At this time we heard noises from some refurbishing -- yes, in the middle of the summer season! This was nothing if compared to the problems that we faced late at night. While sleeping I felt a bite in my arm. A little later, I felt a bite in y belly. We turn on the light to find out that there were dozens of "bed bugs" in the bed and tables. We used wet towels and flip-flops to terminate as many as we could. We stayed at the Sofitel for two nights under the same circumstances. I complained with the hotel staff after the first night, but nothing has been done to minimize our pain. After our check-out the hotel manager called me up to apologize and inform that they would take care of the problems in the third floor rooms. On the other hand, the least we expected was some sort of compensation for the pain we had -- like a discount or an extra stay in a higher (cleaner) floor! It is so unfortunate that nothing has been said or done in this respect! No doubt, the Sofitel has miles of improvement ahead...

Room Tip: Never, ever, accept a room in the lower floor (third floor). Make sure you point it out in your rese...
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  • Stayed: January 2014, travelled with family
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1  Thank Mitsumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this reviewResponded 19 June 2017

We are pleased to know your feedback over your experience. It’s based on your reviews that we work hard to reach the excellence in our services.
Kind regards,
Novotel Florianópolis Crew

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99 - 105 of 1,268 reviews

Reviewed 20 January 2014

This is a good hotel in Florianopolis, in a great location, beautiful view and close to some nice restaurants.
The rooms are nice and the service is good.
The breakfast is excellent, but the price for the dinner in the hotel may be a little high.

  • Stayed: August 2013, travelled on business
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Thank ronigandelman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this reviewResponded 19 June 2017

Thank you for choosing to stay at the Novotel Florianópolis and we are pleased to know that you were satisfied with your overall experience.
Kind regards,
Novotel Florianópolis Crew

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Reviewed 9 January 2014

small rooms no iron in the room ( its supposed to be a business hotel hence the tiny closets)
and if you manage to get one they will only let you have it for an hour.I asked why there are no irons in the room and they told me to stop people stealing them !,.Restuarant is always empty but I did not investigate why.Do not stay on the side of the Mexican restuarant otherwise you will be hearong music until 3 am ( even on the 9th floor),Also any problems dont ask to speak to the manager as he will not appear.In short the lack of choice in Floripa has led to sub standard accomadations.

Room Tip: away from the Didge pub and Mexican restuarant
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  • Stayed: December 2013, travelled as a couple
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Thank Nigel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this reviewResponded 19 June 2017

We are pleased to know your feedback over your experience. It’s based on your reviews that we work hard to reach the excellence in our services.
Kind regards,
Novotel Florianópolis Crew

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Reviewed 3 January 2014

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank livetraveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Marina M, Gerente de recepção at Novotel Florianopolis, responded to this reviewResponded 19 June 2017

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Reviewed 21 November 2013

I stayed here on a business trip to Florianopolis. The location was great, the room was clean, the breakfast buffet was acceptable, the staff was friendly, and the pool on the roof provided a spectacular view. However, the room was missing two features that are expected in a business-class hotel: There was no iron and ironing board in the room, and there was no coffee maker in the room.

The latter point would keep me from staying here again. When I'm up early getting work done, before anything is open, I want some coffee. Drip coffee maker, Keurig, Nespresso, instant - I don't care, I just want the option to make coffee in the room.

Stayed: November 2013, travelled on business
1  Thank trbuckley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danilo s, Gerente geral at Novotel Florianopolis, responded to this reviewResponded 25 November 2013

Bonjour,
Thank you for your feedback regarding your stay with us at Sofitel Florianópolis.
We were truly pleased to welcome you and hope we will have the opportunity to satisfy you more on a next stay at Sofitel Florianópolis.
Kind Regards: Danilo Scheibler - General Manager

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Reviewed 9 November 2013

Hotel has a very good quality and service. Great view, also very good breakfast. Location is good, bars and restaurants are walking distance, good and safe neighborhood. I recommend if you are going to Florianopolis on Business. For leisure, maybe a little expensive.

Stayed: November 2013, travelled on business
1  Thank Lamesquita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danilo s, Gerente geral at Novotel Florianopolis, responded to this reviewResponded 25 November 2013

Bonjour,
Thank you for your feedback regarding your stay with us at Sofitel Florianópolis.
We were truly pleased to welcome you and hope we will have the opportunity to satisfy you more on a next stay.
Kind Regards: Danilo Scheibler - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2013

Although there was a certain humidity from the sea that it was possible to feel and smell, I enjoyed staying in this hotel. It is a good option in Florianopolis, in the state of Santa Catarina, Southern Brazil.

It has the discreet charm on decoration from Sofitel network and it has its great breakfast, including good quality of bread.

From there I visited a center for development in the city, called Sapiens. I think that location is its strong point, because it is located very close to the center in a road that is easy to go to the airport as well as to the north of the island, where I had my visit.

The view of the bay is quite beautiful.

  • Stayed: December 2012, travelled on business
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Thank JuPereira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danilo s, Manager at Novotel Florianopolis, responded to this reviewResponded 4 November 2013
Google Translation

Bonjour. Agradecemos seu comentário sobre o Sofitel Florianópolis. É sempre gratificante receber o reconhecimento de nossos clientes, tenha certeza de que seu feedback será compartilhado com nossas equipes. No aguardo de recebê-los novamente, num futuro próximo.

Cordialmente: Danilo Scheibler, Hotel Manager.

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Additional Information about Novotel Florianopolis

Address: Avenida Jorn. Rubens de Arruda Ramos 2034, Florianopolis, State of Santa Catarina 88015-701, Brazil (Formerly Sofitel Florianopolis)
Region: Brazil > State of Santa Catarina > Florianopolis > City Center
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Florianopolis
#3 Spa Hotel in Florianopolis
#4 Luxury Hotel in Florianopolis
#5 Family Hotel in Florianopolis
Price Range: £60 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Florianopolis 4*
Number of rooms: 115
Reservation Options:
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Also Known As:
Sofitel Florianopolis Hotel Florianopolis
Florianopolis Sofitel
Novotel Florianopolis Brazil

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