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“Downtown hotel facing the water”

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Novotel Florianopolis
Ranked #13 of 93 Hotels in Florianopolis
Certificate of Excellence
Decatur, Georgia
Level Contributor
143 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Downtown hotel facing the water”
Reviewed 26 February 2014

I stayed at the Sofitel in Florianopolis for a couple of nights. The hotel is located in downtown Florianopolis and faces the water. It is easy to locate and in close proximity to some good things. The first is that there are many restaurants immediately around the hotel. Second, there is a sidewalk the wraps around the perimeter of downtown Florianopolis along the water. You can easily access it for a walk, run, bike ride or people-watching session. Finally, there is a mall within walking distance too in case you would like to do some all-in-one shopping.

They have a rooftop pool, but I did not take a look at it. Also, parking is included so it is easy if you have a car. The Sofitel is a short ten to fifteen minute drive from the airport.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Smuckuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danilo s, Gerente geral at Novotel Florianopolis, responded to this review, 27 February 2014
Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Florianópolis. I am very glad to read about your stay with us. We were truly pleased to welcome you and look forward to your next stay at Sofitel Florianópolis.
Kind Regards, Danilo Scheibler, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,136 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
New York City, New York
Level Contributor
102 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 23 February 2014

It's my first time in Florianopolis and I did quite an extensive research on hotels. I decided to stay at the sofitel and all in all I think I made the right decision. The hotel is perfectly located and I booked a room facing the ocean which is breathtaking. The room was clean and spacious but I agree that it's a bit warn out and need some work done. The occitane bathroom products are a great touch. I asked to ask for an iron and ironing board which I believe are necessities in a hotel room. A staff called the next day to see if I was done with them. I told them that I need them for the rest of my stay and they were fine with it. There are great restaurants in the vicinity of the hotel. There's a mexican restaurant right next to the hotel which is one of my favs. My only complaint is the inconsistent service provided by staff. Most of them were quite nice but there were a few who were unfriendly. I was afraid to ask them questions at times. Another thing I didn't like is that they always tried to push for their hotel car service which is a lot more expensive than a regular taxi. They're not willing to get a regular taxi for you.

Unfortunately, there aren't great hotels in the main city of Florianopolis as far as I know. I would probably stay at this property when I go back. But I will definitely spend a few days staying at the beaches.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BforBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danilo s, Gerente geral at Novotel Florianopolis, responded to this review, 27 February 2014
Bonjour,
Thank you for your feedback regarding your stay with us at Sofitel Florianópolis.
We were truly pleased to welcome you and hope we will have the opportunity to satisfy you more on a next stay at Sofitel Florianópolis.
Kind Regards, Danilo Scheibler, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Curitiba, PR
Level Contributor
84 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 31 January 2014

I believe it is the third time we opted to stay at the Sofitel Florianopolis. Our previous reviews were fairly good, except for services that should improve and some minor refurbishing needed. This time, however, it's been very disappointing!! During check-in we were informed that the hotel was packed and there was one single (ocean front) room -- as we reserved -- in the third floor available. The problem is that the third floor is right above the reception and the street, with light cables obstructing the ocean view. Ok, no bigger problem so far. We unpacked and decided to rest a while. At this time we heard noises from some refurbishing -- yes, in the middle of the summer season! This was nothing if compared to the problems that we faced late at night. While sleeping I felt a bite in my arm. A little later, I felt a bite in y belly. We turn on the light to find out that there were dozens of "bed bugs" in the bed and tables. We used wet towels and flip-flops to terminate as many as we could. We stayed at the Sofitel for two nights under the same circumstances. I complained with the hotel staff after the first night, but nothing has been done to minimize our pain. After our check-out the hotel manager called me up to apologize and inform that they would take care of the problems in the third floor rooms. On the other hand, the least we expected was some sort of compensation for the pain we had -- like a discount or an extra stay in a higher (cleaner) floor! It is so unfortunate that nothing has been said or done in this respect! No doubt, the Sofitel has miles of improvement ahead...

Room Tip: Never, ever, accept a room in the lower floor (third floor). Make sure you point it out in your rese...
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  • Stayed January 2014, travelled with family
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Helpful?
1 Thank Mitsumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 20 January 2014

This is a good hotel in Florianopolis, in a great location, beautiful view and close to some nice restaurants.
The rooms are nice and the service is good.
The breakfast is excellent, but the price for the dinner in the hotel may be a little high.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank ronigandelman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 January 2014

small rooms no iron in the room ( its supposed to be a business hotel hence the tiny closets)
and if you manage to get one they will only let you have it for an hour.I asked why there are no irons in the room and they told me to stop people stealing them !,.Restuarant is always empty but I did not investigate why.Do not stay on the side of the Mexican restuarant otherwise you will be hearong music until 3 am ( even on the 9th floor),Also any problems dont ask to speak to the manager as he will not appear.In short the lack of choice in Floripa has led to sub standard accomadations.

Room Tip: away from the Didge pub and Mexican restuarant
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Nigel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Florianopolis

Property: Novotel Florianopolis
Address: Avenida Jorn. Rubens de Arruda Ramos 2034, Florianopolis, State of Santa Catarina 88015-701, Brazil (Formerly Sofitel Florianopolis)
Region: Brazil > State of Santa Catarina > Florianopolis > City Center
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Florianopolis
#3 Business Hotel in Florianopolis
#4 Luxury Hotel in Florianopolis
#7 Family Hotel in Florianopolis
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Florianopolis 4*
Number of rooms: 115
Reservation Options:
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Also Known As:
Sofitel Florianopolis Hotel Florianopolis
Florianopolis Sofitel
Novotel Florianopolis Brazil

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