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“Avoid If Possible”

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Bristol Dobly International Hotel
Ranked #7 of 18 Hotels in Guarulhos
Austin, Texas, United States
Level Contributor
101 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Avoid If Possible”
1 of 5 bubbles Reviewed 19 January 2013

Stayed here because of a missed flight. Check in process was extremely slow. Only one staff person at the time spoke English. Surprising for an international hotel. The staff were not flexible about requests. Asked for a courtesy toothbrush and they wanted to sell me one for $5. Restaurant had very bland and expensive food. The lobby was quite nice but the rooms were very old and dirty. Area around the hotel is unsafe to walk at night. Asked for a wake up call that never came. They said the system was broken. Now that I was late for my flight I needed to leave on the airport shuttle right away but was told it would not leave for 30 minutes as that was the schedule. Bottom line: the staff is more focused on following inane rules and not on customers or customer service. I do not recommend this hotel. Additional note: This hotel near GRU Airport is where airline flight crews stay and passengers that have missed flights due to airline errors are put up overnight.

Room Tip: All rooms are noisy.
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  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jefre O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente at Bristol Dobly International Hotel, responded to this review, 21 January 2013
Google Translation
Bom dia

Prezado Sr. Jefre,

Agradecemos sua avaliação, assim podemos melhor atender, sempre que possível.
O processo de check in é demorado como em quaisquer hotéis onde chegam grandes grupos sem prévio aviso como foi deste lay over muito comum em janeiro e fevereiro, onde estaremos com os dois mesmos Recepcionistas que são padrão diariamente. Todos os Recepcionistas falam inglês como segunda língua e atendem todas as demandas de hóspedes estrangeiros que são muitos e que há poucas ou quase nenhuma reclamação neste sentido. O preços do restaurante são normais dentro do padrão que o hotel oferece. Realmente a área onde o hotel está localizada é central e segura, onde jamais tivemos quaisquer problemas de segurança com hóspedes nossos.
Com relação ao Transfer, tem saída rigorosamente no horário conforme tabela de horários estabelecida pelo hotel.
Para segurança de todos nenhum hóspede estrangeiro pode entrar no hotel sem os processos de check in exigidos pela lei com preenchimento completo de FNRH e inclusive somos obrigados a tirar e deixar um cópia de passaporte do hóspede estrangeiro no “file” por conta do Sped fiscal.

Entendo que a maioria dos hóspedes de lay over chegam ao hotel cansados e irritados com a Cia aérea por causa do cancelamento do vôo e pelas longas horas de espera no aeroporto até o cancelamento do vôo e a indicação de um hotel para descansar e muitas vezes fazer wake up algumas horas depois de entrar no apartamento e vamos procurar melhorar este serviço.



Fico a disposição para maiores dúvidas.



Obrigado



Paulo Jacovos

Gerente Geral

BRISTOL INTERNATIONAL AIRPORT HOTEL – SÃO PAULO
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836 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
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English first
Chicago, Illinois
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 bubbles Reviewed 28 December 2012

If you asked me to describe this hotel in one word, that word would be 'NASTY'. My company put us up in this hotel, because they were told it is a 5 star hotel in a great area. Two things that couldn't be any further from the truth. There is an airport shuttle that will come to pick you up, and we were told that it comes to the airport every half hour. So why did we have to wait an hour and a half before being picked up??? Upon walking in the hotel, it looks like it may be a nice hotel. Except for the smell, that lingers in the lobby, hallways and rooms. The hotel smells of mildew and the rooms are laced with mold. A couple of my coworkers found mold in their showers and ceilings, and roaches in the shower. The carpet needs to be taken out of the rooms, because it is old, dingy and dirty.

I can say a couple of good things about the hotel, the breakfast and the restaurant. :-)

Other than that, it's all downhill. Especially, the area. It is notably unsafe and my company shouldn't put us there again.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank frequentflyerUAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol Dobly International Hotel, responded to this review, 18 September 2013
Google Translation
Prezada Sra. FrequentflyerUAL,
Agradecemos seus comentários e sugestões. Pedimos sinceras desculpas por nenhum de nossos serviços tersatisfeito suas expectativas. Ficamos satisfeitos que nosso café da manhã ao menos tenha atendido suas expectativas.
Ficamos ao seu inteiro dispor para maiores informações.

Em sua próxima visita, não hesite em contribuir com sua opinião, pois é somente através da comunicação direta com nossos hóspedes que conseguiremos superar suas expectativas. São comentários como os seus que nos ajudam a aprimorar os nossos serviços e nos estimulam a nos esforçar cada vez mais para sermos merecedores da preferência de clientes especiais como a senhora.
Em nome da equipe do Bristol, agradecemos e esperamos em breve recebê-la em nosso hotel!
É pensando na melhor forma de recebê-lo que treinamos nossas equipes!

Atenciosamente
Paulo Jacovos
Gerente Geral
Bristol International Hotel
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Travellers are raving about these Guarulhos hotels

Vancouver, Canada
Level Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 17 October 2012 via mobile

Stayed here because of a missed flight. Check in process was extremely slow despite passengers arriving in a few different groups. The staff however were quite warm and welcoming. Restaurant had very bland food. The lobby was quite nice but the rooms were very old and dirty.

Stayed October 2012, travelled as a couple
Helpful?
Thank YVR_Wanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol Dobly International Hotel, responded to this review, 7 November 2012
Google Translation
Prezado Senhor

Mareazies

Agradecemos seus comentários e sugestões sobre o atendimento do Bristol International Airport Hotel. Pois eles nos ajudam a tornar nossas Equipes e serviços melhores. Estamos Trabalhando para melhorar o serviços de limpeza de apartamentos e agilidade no check, através de treinamento de nossa Equipe de Governança e melhorias em nossos servidores para otimizar o tempo de check in e check out.

Cordialmente

Paulo Avelino Jacovos

Gerente Geral

Bristol International Airport Hotel
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Sydney, Australia
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 13 October 2012

Here due to missed connecting flight, not by choice.

Check in very slow. Staff moved at a glacial pace however they were very friendly. Insistence that you needed to sign a form to say you received the safe key despite no key required.

Atrium and arrival area very nice.

Room basic and rather unclean. There were white shoe prints on both arms of the comfortable chair in room. Lots of mould in shower. Someone had written on the bathroom mirror using their finger and words visible as soon as shower started.

Free wifi was handy. Buffet evening and morning meals okay but nothing special.

Served its purpose but I wouldn't stay here by choice.

  • Stayed October 2012, travelled on business
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mareazles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol Dobly International Hotel, responded to this review, 18 September 2013
Google Translation
Prezado (a) Sr(a) Mareazles,

Agradecemos seus comentários e sugestões. Pedimos sinceras desculpas por nenhum de nossos serviços tersatisfeito suas expectativas. Estamos trabalhando para melhorar a qualidade geral de todos os nossos serviços.

Ficamos ao seu inteiro dispor para maiores informações.

Em sua próxima visita, não hesite em contribuir com sua opinião, pois é somente através da comunicação direta com nossos hóspedes que conseguiremos superar suas expectativas. São comentários como os seus que nos ajudam a aprimorar os nossos serviços e nos estimulam a nos esforçar cada vez mais para sermos merecedores da preferência de clientes especiais como a senhor(a).
Em nome da equipe do Bristol, agradecemos e esperamos em breve recebê-la em nosso hotel!
É pensando na melhor forma de recebê-lo que treinamos nossas equipes!

Atenciosamente
Paulo Jacovos
Gerente Geral
Bristol International Hotel
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San Pedro Sula, Honduras
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 17 July 2012 via mobile

Very comfortable, great lobby, close to airport. Has an awesome and authentic wood oven pizza place around the corner. Relatively close to highway. Overall very convenient.

Stayed August 2011, travelled on business
Helpful?
Thank Federico F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol Dobly International Hotel, responded to this review, 16 September 2013
Google Translation
Prezado Sr. Federico,
Primeiramente agradecemos pela escolha da Rede Bristol Hotéis & Resorts, em especial ao Bristol International Hotel.
Ficamos satisfeitos em saber que conseguimos atingir nosso principal objetivo, que é o de lhe oferecer atendimento e serviços 100% satisfatórios. Em sua próxima visita, não hesite em contribuir com sua opinião, pois é somente através da comunicação direta com nossos hóspedes que conseguiremos superar suas expectativas. São comentários como os seus que nos ajudam a aprimorar os nossos serviços e nos estimulam a nos esforçar cada vez mais para sermos merecedores da preferência de clientes especiais como a senhor.
Em nome da equipe do Bristol, agradecemos e esperamos em breve recebê-la em nosso hotel!
É pensando na melhor forma de recebê-lo que treinamos nossas equipes!


Paulo Jacovos
Gerente Geral
Bristol International Hotel
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Sao Paulo, SP
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 20 December 2011

A great place to stay near the Guarulhos International Airport in São Paulo (Saint Paul) - Brazil. The rooms are are very clean, spacious and comfortable and the service is friendly and very efficient. There is a bus service that makes transfers between airport and hotel.

A good place to stay alone or with your family.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nelson B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol Dobly International Hotel, responded to this review, 27 August 2014
Google Translation
Prezado Sr.,
Nelson B
Gostaríamos de agradecer seus gentis comentários a respeito de sua estada conosco. Esperamos, em breve, ter o prazer de recebê-lo novamente no Bristol International Airport Hotel em Guarulhos!
Atenciosamente,
Paulo Jacovos
Gerente Geral
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Rome, Italy
Level Contributor
168 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 bubbles Reviewed 11 October 2011

We needed an hotel near Sao Paulo Guarulhos Airport, just to relax a little and get over the jet lag.

The Bristol Dobly was perfect, free shuttle bus service, good rooms, a nice pool and gym.
The neighborhood is not so great, but it has a 24H service supermarket, a Wal Mart and a couple of restaurants.

Since we needed to take a very early flight, we enjoyed the early breakfast (5 am) that was excellent.

I definitely recommend this hotel if you need to stop by the Guarulhos airport.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank glamismac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol Dobly International Hotel, responded to this review, 27 August 2014
Dear Sir,
glamismac
We would like to thank your kind comments regarding your stay with us. We hope to soon have the pleasure to welcome you again at the Bristol International Airport Hotel!
Sincerely
Paulo Avelino
General Manager
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Additional Information about Bristol Dobly International Hotel

Property: Bristol Dobly International Hotel
Address: Rua Jose de Andrade 63, Guarulhos, State of Sao Paulo 07024-001, Brazil
Region: Brazil > State of Sao Paulo > Guarulhos > City Center
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 18 Hotels in Guarulhos
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Bristol Dobly International Hotel 3.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Bristol Dobly International Guarulhos
Bristol Dobly International Hotel Guarulhos, Sao Paulo

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