Stayed here because of a missed flight. Check in process was extremely slow. Only one staff person at the time spoke English. Surprising for an international hotel. The staff were not flexible about requests. Asked for a courtesy toothbrush and they wanted to sell me one for $5. Restaurant had very bland and expensive food. The lobby was quite nice but the rooms were very old and dirty. Area around the hotel is unsafe to walk at night. Asked for a wake up call that never came. They said the system was broken. Now that I was late for my flight I needed to leave on the airport shuttle right away but was told it would not leave for 30 minutes as that was the schedule. Bottom line: the staff is more focused on following inane rules and not on customers or customer service. I do not recommend this hotel. Additional note: This hotel near GRU Airport is where airline flight crews stay and passengers that have missed flights due to airline errors are put up overnight.
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- Also Known As:
- Bristol Dobly International Guarulhos
- Bristol Dobly International Hotel Guarulhos, Sao Paulo