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“COMPROMISE”

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Bristol International Airport Hotel
Ranked #6 of 18 Hotels in Guarulhos
Reviewed 31 August 2013

I am Hindu, pure vegetarian. Some of hotel staff understands bit english. So I ensure that I tell them to bring dishes without meat, egg. Despite that these people accidently fed me beef.
Second worst thing, hotel staff expected me to pay or deposit money in advance if I wanted to stay there. Just like to mention I booked through my company for a month.
Others, hair dryer, safe etc are troublesome. They dont place laundry bags in room..well atleast in my room. Housekeeping picks up phone once a while..you may have to remind them many times for basic things...eg dental kit, paid shaving kit, sometimes for cleaning room also..
Good things: Comfortable room, swimming pool, wifi free, sauna, gym, breakfast with plenty options, taxi stand outside hotel, a lively atmosphere created by people visiting hotel..

  • Stayed: August 2013, travelled on business
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Thank guptamanan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol International Airport Hotel, responded to this reviewResponded 2 September 2013
Google Translation

Prezado Senhor Guptamanan,

Todas as solicitações feitas por ele já foram atendidas. Quanto a alimentação, temos cardápios descritos em português em inglês e pratos que não vão carne.

Pode solicitar estes pratos vegetarianos que nossa cozinha está apta para atendê-lo.

Agradecemos seus comentários e sugestões, pois, eles nos ajudam a tornar nossos serviços e Equipes cada vez melhores.

Esperamos revê-los em breve no Bristol International Airport Hotel.

Cordialmente

Paulo Jacovos
Gerente Geral
BRISTOL INTERNATIONAL AIRPORT HOTEL – SÃO PAULO

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57 - 63 of 953 reviews

Reviewed 26 June 2013

This hotel had a lot of staff. There was always someone at the main desk that spoke English. There was always a man in a suit in the lobby with a headset watching people so I felt very safe.
Breakfast is good. Fresh fruit and fresh juices, eggs, and lots of bread choices. If there is a crowd at breakfast don't expect to each much because there were several mornings that they were out of eggs and never could keep up. The omelet bar is good too, when they had it.
I did not ride the shuttle but there were usually cabs out front.
Room was ok. Nice TV, but internet would not reach the 9th floor. It's also rumored that they are going to start charging for that, but I did not see anything official. Only four computers in the lobby and they were usually occupied.
Housekeeping was good. The first morning I remembered to put my water bottle up but the second morning I did not and they threw it away. So if you need to keep your water/bottle put it away before housekeeping comes.
Hair dryer is not very powerful so if you use one, allow extra time.
Take your own snacks - the snacks in the room are $3USD and up.
Hotel is used by Delta, TAM airlines, and numerous conventions. Seems like a popular hotel.
Pool was nice but awkward because if you used it you had to walk by meeting rooms filled with people.

Room Tip: Plugs are converted to US voltage in some rooms so if you need that, request it.
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  • Stayed: June 2013, travelled with friends
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Thank BethJ117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol International Airport Hotel, responded to this reviewResponded 28 June 2013
Google Translation

Prezada Beth J.



Agradecemos seus comentários e sugestões, pois, eles nos ajudarão a tornar nossos serviços e Equipes cada vez melhores.



Esperamos revê-la em breve na Bristol Hotéis & Resorts.



Atenciosamente



Paulo Jacovos

Gerente Geral

BRISTOL INTERNATIONAL AIRPORT HOTEL – SÃO PAULO

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Reviewed 6 April 2013

The hotel is located close to the airport. The service is very good and friendly. The rooms are average and the only highlight is the TV with internet access. There is a hotel restaurant with buffet which is very convenient especially when arriving late, so you can have quick dinner. Good breakfast buffet.

Stayed: February 2013, travelled on business
Thank fjeril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol International Airport Hotel, responded to this reviewResponded 17 April 2013
Google Translation

Prezado Senhor Fjeril

Agradecemos sua estada e comentários sobre o Bristol International Airport Hotel, especialmente nosso serviço de acesso a internet através dos televisores LED de 40’, e esperamos revê-lo muito em breve.

Atenciosamente

Paulo Jacovos
Gerente Geral
Bristol International Hotel

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Reviewed 28 March 2013

I've decided to sleep over just to get some rest from a local flight to an international one, but definitly this great hotel, with its great restaurant and I realized it's not just a hotel for sleep over! But even if it's your idea, please do it. It has free shuttle in and out the hotel. The only problem is that the bathroom from the room I slept was a little old.

  • Stayed: March 2013, travelled with family
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Thank Leopoldino M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol International Airport Hotel, responded to this reviewResponded 17 April 2013
Google Translation

Prezado Sr. Leopoldino



Agradecemos sua estada e seus comentários sobre nosso hotel e ficamos muitos satisfeitos com sua avaliação geral sobre o hotel e serviços oferecidos. Pedimos desculpas por não oferecer um banheiro mais espaçoso em nossos aptos Executivos e Superiores, mas, informamos que nossas suítes possuem amplo banheiros com banheira de hidromassagens.

Esperamos revê-lo em breve em nossos hotéis.

Atenciosamente

Paulo Jacovos
Gerente Geral
Bristol International Hotel

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Reviewed 23 February 2013

I had a good stay....
but I cant bring my wife, due to the smelly room.

I paid $100 per night,
incl nice breakfast 5am -10am
,free airpshuttle every 30 min
pool
good wifi in my room
chg rate good at travel agency in lobby 1.87 R per USD
(airport chg 1.81 R minus 26R commision per transaction)

....next time I will try Ibis in front,
75$ per night
but breakfast not included

To Sao Paulo take bus Tieté 4 Reals (45 min) and Metro 3 Reals also

  • Stayed: February 2013, travelled on business
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Thank MichaelLam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol International Airport Hotel, responded to this reviewResponded 25 February 2013
Google Translation

Prezado Sr. Michael,

Agradecemos sua visita e comentários gerais sobre todos o nossos serviços e que esperamos revê-lo em breve na Bristol Hoteis & Resorts.

Pedimos desculpas pelo cheiro do quarto que não agradou e estamos tomando providências para corrigir esta falha.

Espero que isso não faz com que sua preferência mude.

Atenciosamente

Paulo Jacovos
Gerente Geral
Bristol International

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Reviewed 15 February 2013

We stayed in this hotel for several days.Is a typical city hotel.
Improvements-the wi-fi net is good.
Breakfast good.
The rooms are clean and fair.
Special Thanks to the Comercial Director,very nice and helpeful.

  • Stayed: February 2013, travelled with friends
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Thank Pedro E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol International Airport Hotel, responded to this reviewResponded 17 April 2013
Google Translation

Prezado Sr. Pedro

Agradecemos sua estada e comentários no Bristol International por dois dias. Ficamos muito felizes em saber que todos os nossos serviços foram agradáveis e confortáveis.

Esperamos revê-los novamente na Bristol Hotéis & Resorts.

Atenciosamente


Paulo Jacovos
Gerente Geral
Bristol International Hotel

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Reviewed 19 January 2013

Stayed here because of a missed flight. Check in process was extremely slow. Only one staff person at the time spoke English. Surprising for an international hotel. The staff were not flexible about requests. Asked for a courtesy toothbrush and they wanted to sell me one for $5. Restaurant had very bland and expensive food. The lobby was quite nice but the rooms were very old and dirty. Area around the hotel is unsafe to walk at night. Asked for a wake up call that never came. They said the system was broken. Now that I was late for my flight I needed to leave on the airport shuttle right away but was told it would not leave for 30 minutes as that was the schedule. Bottom line: the staff is more focused on following inane rules and not on customers or customer service. I do not recommend this hotel. Additional note: This hotel near GRU Airport is where airline flight crews stay and passengers that have missed flights due to airline errors are put up overnight.

Room Tip: All rooms are noisy.
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  • Stayed: January 2013, travelled solo
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1  Thank Jefre O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente at Bristol International Airport Hotel, responded to this reviewResponded 21 January 2013
Google Translation

Bom dia

Prezado Sr. Jefre,

Agradecemos sua avaliação, assim podemos melhor atender, sempre que possível.
O processo de check in é demorado como em quaisquer hotéis onde chegam grandes grupos sem prévio aviso como foi deste lay over muito comum em janeiro e fevereiro, onde estaremos com os dois mesmos Recepcionistas que são padrão diariamente. Todos os Recepcionistas falam inglês como segunda língua e atendem todas as demandas de hóspedes estrangeiros que são muitos e que há poucas ou quase nenhuma reclamação neste sentido. O preços do restaurante são normais dentro do padrão que o hotel oferece. Realmente a área onde o hotel está localizada é central e segura, onde jamais tivemos quaisquer problemas de segurança com hóspedes nossos.
Com relação ao Transfer, tem saída rigorosamente no horário conforme tabela de horários estabelecida pelo hotel.
Para segurança de todos nenhum hóspede estrangeiro pode entrar no hotel sem os processos de check in exigidos pela lei com preenchimento completo de FNRH e inclusive somos obrigados a tirar e deixar um cópia de passaporte do hóspede estrangeiro no “file” por conta do Sped fiscal.

Entendo que a maioria dos hóspedes de lay over chegam ao hotel cansados e irritados com a Cia aérea por causa do cancelamento do vôo e pelas longas horas de espera no aeroporto até o cancelamento do vôo e a indicação de um hotel para descansar e muitas vezes fazer wake up algumas horas depois de entrar no apartamento e vamos procurar melhorar este serviço.



Fico a disposição para maiores dúvidas.



Obrigado



Paulo Jacovos

Gerente Geral

BRISTOL INTERNATIONAL AIRPORT HOTEL – SÃO PAULO

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Additional Information about Bristol International Airport Hotel

Address: Rua Soldado Jose de Andrade, 63 | Downtown, Guarulhos, State of Sao Paulo 07024-001, Brazil
Region: Brazil > State of Sao Paulo > Guarulhos > City Center
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 18 Hotels in Guarulhos
Price Range: £44 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bristol International Airport Hotel 3.5*
Number of rooms: 311
Official Description (provided by the hotel):
Located just 15 minutes from the largest airport in Latin America, The GRU Airport in Guarulhos- SP. The Hotel offers ample comfort for both business and leisure travelers. Modern, elegant, with facilities that promote the well-being of all who visit. A pleasant setting for a quick meal or delicious breakfast, the Dumont restaurant offers the best of fine dining also at lunch and dinner. Meet the Hangar Lobby Bar and relax with a full menu of the best drinks and cocktails, as well as snacks, sandwiches and a full range of coffees 330 apartments and suites Restaurant Lobby Bar Heated swimming pool Sauna Fitness Center Internet WiFi 12 Meeting rooms Transfer in / out airport x hotel x airport check our available schedules 40 minutes from the São Paulo City downtown 20 minutes from ExpoCenter Norte, Anhembi and Center Norte Shopping Mall 10 minutes from the International Shopping Mall and Maia in Guarulhos 15 minutes from Gru Airport Guarulhos Park and travel using our Park & ​​Fl ... more   less 
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Also Known As:
Bristol Dobly International Guarulhos
Bristol International Airport Hotel Guarulhos, Sao Paulo

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