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“In need of renewing”

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Bristol International Airport Hotel
Ranked #7 of 18 Hotels in Guarulhos
Koh Chang
Level Contributor
79 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“In need of renewing”
Reviewed 22 June 2014

I stayed at the hotel for a business meeting over 3 days. The meeting facilities were very good and the staff helpful, albeit none of those in the international business centre spoke English.

The hotel check-in was good and quick with helpful staff. However, when I noticed that the bathroom had no glass or beaker to place my toothbrush the only response I received was, "I will try and get one", it never arrived even though I asked each day.

The hotel was probably very modern when it was built. It is now very tired and the room that I had was very dated with old carpet. The bathroom window was broken with split glass, the tiles had mould on them and it was generally in need of refurbishment. The shower head was set so high up a person shorter than me (5ft 10ins) would find it hard to reach.

A distinct lack of drawers or places to put clothes if you are staying more than 1 night.

The cleaner did her best and it was clean generally.

The breakfast choice was good and was served until 10:00am. The lunch was sufficient and of a reasonable standard.

I would say that as an overnight stay it is OK. For anything else I would recommend looking elsewhere until the hotel is refurbished. Definitely not as smart as its website photos indicate.

There is a Walmart and some shops nearby and not much else.

Room Tip: Apparently some of the floors at the top of the hotel have a new wooden floor instead of germ attrac...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol International Airport Hotel, responded to this review, 27 August 2014
Google Translation
Prezado Sr.,
Koh Chang
Gostaríamos de agradecer seus gentis comentários a respeito de sua estada conosco, estes serão encaminhados para os chefes dos departamentos e serão tratados pelo nosso Sistema da Qualidade como oportunidade de melhoria, contribuindo assim para o aperfeiçoamento de nossos serviços. Esperamos, em breve, ter o prazer de recebê-lo novamente no Bristol International Airport Hotel em Guarulhos.
Atenciosamente
Paulo Jacovos
Gerente Geral
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861 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
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English first
Level Contributor
137 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 20 June 2014 via mobile

Passing through here during the 2014 World Cup. Close proximity to airport key drawcard - there is a shuttle to/from the hotel but check times in advance... it only runs every hour or so but a good service. Taxi to the hotel would be around $20 AUD/USD. Service is fine. Room is clean. Gym is small but adequate. Bar / restaurant on site. Does the job if you're looking for an overnight stay in transit.

Stayed June 2014, travelled solo
Helpful?
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol International Airport Hotel, responded to this review, 27 August 2014
Google Translation
Prezado Sr.,
Cris
Gostaríamos de agradecer seus gentis comentários a respeito de sua estada conosco. Esperamos, em breve, ter o prazer de recebê-lo novamente no Bristol International Airport Hotel em Guarulhos!
Atenciosamente,
Paulo Jacovos
Gerente Geral
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Neuchatel, Switzerland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 April 2014

I would not recommend it for anything else than a sleep over if you have to pass through GRU. It feels very anonymouse and cold. Otherwise no complaints. Room was completely wheelchair compatible and freshly renovated, staff was friendly and there is a shuttle bus to the airport.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roland B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol International Airport Hotel, responded to this review, 2 May 2014
Google Translation
Prezado Sr. Rolbit,
Primeiramente agradecemos pela escolha da Rede Bristol Hotéis & Resorts, em especial ao Bristol International Hotel.
Ficamos satisfeitos em saber que conseguimos atingir nosso principal objetivo, que é o de lhe oferecer atendimento e serviços 100% satisfatórios. Em sua próxima visita, não hesite em contribuir com sua opinião, pois é somente através da comunicação direta com nossos hóspedes que conseguiremos superar suas expectativas. São comentários como os seus que nos ajudam a aprimorar os nossos serviços e nos estimulam a nos esforçar cada vez mais para sermos merecedores da preferência de clientes especiais como o senhor.
Em nome da equipe do Bristol, agradecemos e esperamos em breve recebê-lo em nosso hotel!
É pensando na melhor forma de recebê-lo que treinamos nossas equipes!

Atenciosamente

Paulo Jacovos
Gerente Geral
Bristol International Hotel
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Level Contributor
232 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 4 April 2014 via mobile

The receptionists were very welcoming, the rooms were clean and there is a restaurant with a buffet at the hotel.
The internet is really slow and they should improve it urgently.
The hotel should get an a/c for the gym because it gets really hot in there and the fans installed doesn't help at all. Despite that the stay was pleasant.

Stayed April 2014, travelled on business
Helpful?
Thank CLBlum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol International Airport Hotel, responded to this review, 2 May 2014
Google Translation
Prezado Sr. CLB,
Primeiramente agradecemos pela escolha da Rede Bristol Hotéis & Resorts, em especial ao Bristol International Hotel.
Ficamos satisfeitos em saber que conseguimos atingir nosso principal objetivo, que é o de lhe oferecer atendimento e serviços 100% satisfatórios. Em sua próxima visita, não hesite em contribuir com sua opinião, pois é somente através da comunicação direta com nossos hóspedes que conseguiremos superar suas expectativas. São comentários como os seus que nos ajudam a aprimorar os nossos serviços e nos estimulam a nos esforçar cada vez mais para sermos merecedores da preferência de clientes especiais como o senhor.
Em nome da equipe do Bristol, agradecemos e esperamos em breve recebê-lo em nosso hotel!
É pensando na melhor forma de recebê-lo que treinamos nossas equipes!

Atenciosamente

Paulo Jacovos
Gerente Geral
Bristol International Hotel
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London, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 January 2014

My main reason for staying here was the free shuttle, we landed at 1am in the morning, taxis are expensive and if you don't speak Portuguese you might struggle getting a good price. The hotel is basic but clean and the staff are very helpful. It's a hotel ideal for a one night stop over.

Room Tip: Free Shuttle
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EmmaPartridge2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol International Airport Hotel, responded to this review, 23 January 2014
Google Translation
Prezada Sra. Emma,
Primeiramente agradecemos pela escolha da Rede Bristol Hotéis & Resorts, em especial ao Bristol International Hotel.
Ficamos satisfeitos em saber que conseguimos atingir nosso principal objetivo, que é o de lhe oferecer atendimento e serviços 100% satisfatórios. Em sua próxima visita, não hesite em contribuir com sua opinião, pois é somente através da comunicação direta com nossos hóspedes que conseguiremos superar suas expectativas. São comentários como os seus que nos ajudam a aprimorar os nossos serviços e nos estimulam a nos esforçar cada vez mais para sermos merecedores da preferência de clientes especiais como a senhora.
Em nome da equipe do Bristol, agradecemos e esperamos em breve recebê-la em nosso hotel!
É pensando na melhor forma de recebê-lo que treinamos nossas equipes!

Atenciosamente

Paulo Jacovos
Gerente Geral
Bristol International Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest
Level Contributor
85 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 December 2013

The place is great for overnight stay if you are passing through GRU airport and need an overnight stay. Great airport shuttle which makes a big difference in price. Good breakfast and confortable rooms. Around the hotel there is not much to do.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Serban D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol International Airport Hotel, responded to this review, 16 December 2013
Google Translation
Prezado Sr. Serban,
Primeiramente agradecemos pela escolha da Rede Bristol Hotéis & Resorts, em especial ao Bristol International Hotel
Ficamos satisfeitos em saber que conseguimos atingir nosso principal objetivo, que é o de lhe oferecer atendimento e serviços 100% satisfatórios. Em sua próxima visita, não hesite em contribuir com sua opinião, pois é somente através da comunicação direta com nossos hóspedes que conseguiremos superar suas expectativas. São comentários como os seus que nos ajudam a aprimorar os nossos serviços e nos estimulam a nos esforçar cada vez mais para sermos merecedores da preferência de clientes especiais como a senhor.
Em nome da equipe do Bristol, agradecemos e esperamos em breve recebê-la em nosso hotel!
É pensando na melhor forma de recebê-lo que treinamos nossas equipes!

Atenciosamente

Paulo Jacovos
Gerente Geral
Bristol International Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falun, Sweden
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 December 2013 via mobile

Room needs urgent renew! Lots of things to rebuild, paint, fix!
I don't recomend!
Carpet dirt,
Felling in an forgotten place
Far from the airport
Nothing close to the hotel
It seems to be cheap, but by the conditions should be even more cheap

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JPreichardt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol H, Gerente geral at Bristol International Airport Hotel, responded to this review, 9 December 2013
Google Translation
Prezado Senhor
João P

Agradecemos seus comentários e sugestões, pois, nos ajudar a tornar nossos serviços e Equipes sempre melhores. Em relação as suas sugestões de manutenção predial, já estamos fazendo a troca do carpete para piso laminado e demais retrofit necessários no interior de nossos apartamentos. Em relação à localização estamos na melhor area de hotelaria de Guarulhos com três grandes hipermercados (Extra, Walmart e Sum's Club) próximos ao hotel sendo um inclusive aberto 24 horas dia, caixas eletrônicos, farmácias, restaurantes e conveniências, além da principal Rua Comercial da cidade de Guarulhos a Dom Pedro que fica a cerca de 400 metros do hotel a pé. Oferecemos ainda parceria com o Shopping Internacional para buscar e trazer os Hóspedes neste percurso em horários fixos.
Ficamos ao seu inteiro dispor para quaisquer novas informações.
Cordialmente


Paulo Jacovos
Gerente Geral
BRISTOL INTERNATIONAL AIRPORT HOTEL – SÃO PAULO
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Additional Information about Bristol International Airport Hotel

Property: Bristol International Airport Hotel
Address: Rua Soldado Jose de Andrade, 63 | Downtown, Guarulhos, State of Sao Paulo 07024-001, Brazil
Region: Brazil > State of Sao Paulo > Guarulhos > City Center
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 18 Hotels in Guarulhos
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Bristol International Airport Hotel 3.5*
Number of rooms: 311
Official Description (provided by the hotel):
Located just 15 minutes from the largest airport in Latin America, The GRU Airport in Guarulhos- SP. The Hotel offers ample comfort for both business and leisure travelers. Modern, elegant, with facilities that promote the well-being of all who visit. A pleasant setting for a quick meal or delicious breakfast, the Dumont restaurant offers the best of fine dining also at lunch and dinner. Meet the Hangar Lobby Bar and relax with a full menu of the best drinks and cocktails, as well as snacks, sandwiches and a full range of coffees 330 apartments and suites Restaurant Lobby Bar Heated swimming pool Sauna Fitness Center Internet WiFi 12 Meeting rooms Transfer in / out airport x hotel x airport check our available schedules 40 minutes from the São Paulo City downtown 20 minutes from ExpoCenter Norte, Anhembi and Center Norte Shopping Mall 10 minutes from the International Shopping Mall and Maia in Guarulhos 15 minutes from Gru Airport Guarulhos Park and travel using our Park & ​​Fl ... more   less 
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Also Known As:
Bristol Dobly International Guarulhos
Bristol International Airport Hotel Guarulhos, Sao Paulo

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