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“Needs An Update”

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Mercure Guarulhos Aeroporto Hotel
Ranked #6 of 18 Hotels in Guarulhos
GreenLeadersSilver level
brazil
Level Contributor
148 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Needs An Update”
Reviewed 18 December 2013

There are positive and neagative aspects to this hotel.

First , the size and layout of the rooms is more than adequate. There is a spacious sitting room with a kitchen area , the bedroom and the bathroom.

The bathroom is small but nicely laid out and clean. The water pressure is good.

We got an excellent price for our preflight stay.
Being that I am a Platinum Le Club member , we received a lovely handwritten note and a box of truffles. Elegant touch!


The negative:

The hotel is located in front of a badly lit , run down lot. It is not safety inspiring. The lobby is also not very well lit or at all inviting.

The rooms are in dire need of a facelift. The sofa , carpets and curtains are badly stained and do not seem clean.

Coming from the interior of SP is it very easy to miss the exit , even though we called the hotel fro directions. The staff was not attent to this fact and should alert guests coming on the Dutra.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brazilgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Pretoria, South Africa
Level Contributor
62 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 December 2013

I've stayed on two occasions in this hotel in November 2013. The hotel is situated in Guarulhos in an area one would best avoid walking outside at night. The hotel lobby and breakfast areas are average though the rest of the hotel needs an urgent upgrade. The key card system for the lifts and hotel rooms creates frustration as they continuous "misread" the cards resulting in many returns to reception to re-encode the cards. The carpets in the passages are filthy and really smelly and the rooms has a strange smelly odour. The furniture in the rooms (lounge area) are dated and worn out. The rooms are small and movement around the beds were limited. The rooms did not "feel" clean which might have been due to the state of the furniture, filthy carpets and smell inside the rooms. The bathrooms are small but clean and this is the only positive thing about the rooms. Wi-Fi was available free of charge inside the rooms. The breakfast was below average with limited choice and the coffee was cold. For the traveller there are various alternative hotels in the vicinity of the Mercure which would be a far better option.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gerhardhud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyderabad, India
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 July 2013

Immediate after arriving at the international Airport Sao Paulo, it was easy to find the Point, where the Shuttle Bus to the Ibis and Mercure Guarulhos departed and the Drive took us in 20 Minutes to the Hotel. High Building and on other Side is Ibis. Nice and cosy Lobby. Well outfitted Apartment Room with a good view from it. All was calm there. 10 Minutes away from the Mercure Hotel was a Shopping Street, with many good Restaurants.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bluesea1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyderabad, India
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 30 May 2013

Good Hotel, between Center and Airport. e had been there for one Night and get there a friendly and fast Service. Good outfitted Room, Room was calm and very clean. Breakfast was nice decorated and fresh,

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank colaandbeervodka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Guarulhos Aeroporto Hotel

Property: Mercure Guarulhos Aeroporto Hotel
Address: Rua Barao de Maua 450, Guarulhos, State of Sao Paulo 07012-040, Brazil
Region: Brazil > State of Sao Paulo > Guarulhos > City Center
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#2 Green Hotel in Guarulhos
#4 Business Hotel in Guarulhos
#5 Family Hotel in Guarulhos
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Guarulhos Aeroporto Hotel 4*
Number of rooms: 107
Official Description (provided by the hotel):
107 apartments. Located in the centre Guarulhos, 2 km from the shopping mall and the Bosque Maia botanic gardens. Only 10 km from the international airport and 20 km from the centre of Sao Paulo. Restaurant, swimming pool,sauna, fitness centre and 14 meeting rooms. ... more   less 
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Also Known As:
Mercure Apartments Guarulhos Aeroporto Hotel Guarulhos
Mercure Guarulhos Aeroporto Hotel Sao Paulo

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