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“Excellent customer service during stay for World Cup brazil 2104”

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Mercure Sao Jose Dos Campos
Certificate of Excellence
Mission Viejo, California
2 reviews
“Excellent customer service during stay for World Cup brazil 2104”
Reviewed 8 July 2014

As part or a month visit to Brazil for the World Cup, we stayed for 14 days at the hotel in Sao jJose Dos Campos as my husband has had a positive stay on business previously with Johnson & Johnson. The front desk/reception team are truly outstanding and care for their customers/clients at the hotel. Their customer service rivals many expensive hotels around the world. I would like to commend the whole team day and night on the customer service we have experienced in assisting us to live/work/travel from here for two weeks. They helped us with local support, information and advice for transportation into many cities in Brazil to attend football games, eating out, shopping, banking.,. local customs, where to walk/run..exercize. There has been no request for information or assistance too big or small, from extra towels, tea or to sort the safe lock or assist with transportation bookings in portugese at all times of day and
We have stayed in many hotels around the world, often Ritz Carlton, Sheraton, Marriott and Hilton hotels, all of which have excellent service. Your team are truly outstanding and care for their customers/clients at the hotel.

Most of all, I have so enjoyed and look forward to my daily reviews of the 'football games and results', the team has brought the Brazilian passion of football to life for us! I hope I have exchanged our passion as English and American football fans to them.

The team's experience from living/working/studying in the US and Australia is a benefit to your hotel for customers who enjoy connecting with them. Their English language skills are an asset.

i highly recommend the hotel and city. it is approx 1 hour drive from Sao Paulo international airport.

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank nicky w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Mercure Sao Jose Dos Campos, responded to this review, 14 July 2014
Dear Nicky,

Thank you kindly for the opportunity of hosting you during your visit for the World Cup in Brazil, it was our pleasure!

My team is certainly very proud to see your comments and once again we would like to thank you so much staying at Mercure São José dos Campos.

Warm Regards from Brazil and we are looking forward serving you again soon.

Denis Mioli & Mercure São José dos Campos Team.
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538 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Manchester, United Kingdom
Level 4 Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 29 June 2014

The reception staff didn’t know what he was doing, lied and charged us without telling us. The hotel is nice and modern, with large bathrooms, european standard. The business and ironing facilities are little lacking. Breakfast was good but the room is too small, struggled to find a seat.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jess H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Mercure Sao Jose Dos Campos, responded to this review, 1 July 2014
Dear Mrs. Jess H,

In the name of Mercure São José dos Campos I would like to apologize for the inconvenience regarding the Reception Service during your stay in our Hotel.

I have already investigated the situation and learnt about the misunderstanding involving your booking payment.

Today I had a meeting with my Reception Team ensuring that every receptionist follows the procedures and keep up with the high level of customer service which is already a characteristic of Mercure São José dos Campos.

Once again, I would like to apologize for the operational mistake and should you need further information please do not hesitate contacting me.


Best Regards,
Denis Mioli
General Manager
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Doylestown, Pennsylvania
Level 6 Contributor
114 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 9 June 2014

This hotel has a good location in this safe and clean city, and you can walk to the mall and to local restaurants. The rooms are very good - they are clean, have a desk to work at, and offer extra pillows. The bathroom is a bit small but certainly adequate - the rainfall shower head is an unexpected treat. The air conditioning is a bit tricky - sometimes the handheld controller does not work. If this is the case, ask to be moved - the staff is helpful and accommodating. There is a restaurant and lobby bar - both offer good food and drinks if you don't feel like going out for dinner.

Room Tip: Keep the blinds closed during the day when you are away, this will keep the room cool for your retur...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dtownkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Mercure Sao Jose Dos Campos, responded to this review, 12 June 2014
Dear Guest,

Thank you very much for your feedback.

We are looking forward receiving you again in our Hotel.

Best Regards from São José dos Campos.

Denis Mioli
General Manager
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Sao Paulo, SP
1 review
Reviewed 6 June 2014

Mercure exceeded my expectations regarding friendly and professional treatment. The service provided by them during the event organization and during the event was really great! There was any bad surprise.
The meeting rooms were well prepared and equipped, the coffee break was served at the right time and with good quality.
The staffs were always ready to support and the team in charge for events were flexible to make change and adaptations when requested (even in the last minute).

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vivian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Mercure Sao Jose Dos Campos, responded to this review, 12 June 2014
Google Translation
Prezada Vivian,

Agradeço muito seu gentil e-mail e certamente seu comentário será compartilhado com todos aqui no Hotel.

Recentemente fizemos a troca dos carpetes das salas além de pinturas e renovações. Nossa equipe de Eventos está mais focadada do que nunca em servir bem nossos clientes e realmente fico muito feliz com o seu comentário, nos motiva ainda mais a melhorarmos constantemente nossos serviços e produtos de eventos.

Mais uma vez muito obrigado pela atenção e será uma grande honra recebe-la novamente em nosso Hotel.

Atenciosamente,

Denis Mioli
Gerente Geral
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Breda, The Netherlands
Level 6 Contributor
369 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 17 May 2014

Despite that there're many (international) companies that have manufacturing in San Jose dos Campos, there're, at least to my knowledge, no really nice hotels. The Mercure or Novotel ate probably you're best bef. The Mercure is located opposite of a small mall. The hotel is nothing special, but the room was clean and I slept well, despite jet lag. Internet is free, but fairly slow (too slow to stream a movie). The shower was great, a rainshower. Only there's no othet way to already stamd under the shower when you trun on the water, so be preparee for a few very cold seconds, that will perfecfly take you on.
Breakfast was included in my rate and they have a good buffet and a nespressoo machine for strong coffee. The gym is well equiped.
Price was very good, however I had a corporate rate, so can't give an objective view.
Next time I will probably stay here again.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaja000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Mercure Sao Jose Dos Campos, responded to this review, 2 June 2014
Dear Guest,

Thank you very much for your feedback.

We are looking forward receiving you again in our Hotel.

Best Regards,

Denis Mioli
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level 5 Contributor
78 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 February 2014

This isn't a luxury hotel, or a high end hotel and I'm not paying a high end price. This hotel met my needs just well. I stayed on 11th floor, away from the crowds and the street noise. The check-in staff was friendly and check-in was fast. Wireless internet worked at good speed, enabling me to do do few hours of VOIP calls on Skype and our office VOIP service without a single drop or hiccup. The hotel is conveniently located near malls and other restaurants, all within walking distance.

I can't comment on breakfast or food service within hotel, as I didn't eat within the hotel. Nor did I go to the pool nor gym, so I can't comment on that either.

Room Tip: I'd get a high floor room, as the street can get busy and higher rooms tend to be quieter.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank N231SD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis M, General Manager at Mercure Sao Jose Dos Campos, responded to this review, 4 May 2014
Dear Guest,

Thank you very much for staying in our Hotel and your kind comment regarding your recent stay at the Mercure São José dos Campos.

It will be our pleasure to receive you again in our Hotel.

Warm Regards from the Mercure São José dos Campos team.

Denis Mioli
General Manager
Mercure São José dos Campos
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Additional Information about Mercure Sao Jose Dos Campos

Property: Mercure Sao Jose Dos Campos
Address: Avenida Dr Jorge Zarur | 81 Torre II Jardim Apolo, Sao Jose Dos Campos, State of Sao Paulo 12243-081, Brazil
Region: Brazil > State of Sao Paulo > Sao Jose Dos Campos
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Sao Jose Dos Campos
#2 Business Hotel in Sao Jose Dos Campos
#3 Luxury Hotel in Sao Jose Dos Campos
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Sao Jose Dos Campos 4*
Number of rooms: 154
Official Description (provided by the hotel):
154 rooms 100% non smoking, city location, 90 km from the capital Sao Paulo and 80 km from Caraguatatuba beach. In front of Colinas Shopping, Vicentina Aranha Park is a good place to keep fit as well. Enjoy exquisite sunsets at Banhado, the marshes of Sao Jose, a conservation area and postcard icon. ... more   less 
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Also Known As:
Mercure Sao Jose Dos Campos Brazil - Sao Paulo

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