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“Toilets don't flush” 2 of 5 bubbles
Review of Intercity The Universe Paulista

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Intercity The Universe Paulista
Ranked #42 of 322 Hotels in Sao Paulo
Certificate of Excellence
dtw
Level Contributor
119 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Toilets don't flush”
2 of 5 bubbles Reviewed 26 August 2012

I hated this hotel. The only thing I can say good is that the complimentary breakfast was a plus. The rooms are a good size but they need updating and the toilets suck. People in my party told me that they had the same issues and I felt ashamed to have someone come up and unclog my toilet. My carpet was so dirty you couldn't walk barefoot and the room smelled stale. I wouldn't recommend this place to anyone. Instead I suggest staying at the Unique Hotel.

  • Stayed August 2012, travelled on business
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
Helpful?
2 Thank leondrataylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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572 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Dallas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 17 May 2012

I'll keep it nice and short...

The rooms are awful and look nothing like in the pictures, i've stayed at better Holiday Inn's.

The towels in the room all had a bunch of hair on them and it took about 1 hour to get new towels.

In-front of a hotel there was a group of guys just hanging out looking like they were getting ready to either steal something or were selling drugs...made me feel very unsafe especially since some of them kept coming inside the hotel even though they didn't stay there.

Overnight we lost power and the alarm clock reset so we were late to out meetings.

At breakfast the milk was expired.

What was good about this hotel? The location. That's it.

Spend your money elsewhere.

Room Tip: Stay somewhere else.
See more room tips
  • Stayed April 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank SV775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterCity_hotels, Manager at Intercity The Universe Paulista, responded to this review, 18 May 2012
Hello,
Thanks for your review.
We are sorry for any inconveniences you may have had in our hotel.
We would like you to know we are making improvements in our hotel.
We would like you to give us another chance to reverse the situation so you can have a new opinion on the hotel.
Have a nice day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenwich, Connecticut
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 7 May 2012

My company contracted for several rooms daily at this hotel. I would not suggest staying at this hotel for security reasons first and foremost. Just two days ago, at 1030 am upon our check-in, a bag of one of my colleagues was stolen by a young man leaving the hotel who was not a registered guest. He just grabbed the suitcase and hurried out, as was later established by the surveillance tapes. The bag was just about two feet behind my colleague as he was receiving his key: INSIDE the hotel. The security guard outside claimed he never saw anyone leaving...yet a taxi driver that was waiting outside the hotel saw the thief running outside with the bag and right past the guard. The hotel manager blamed the victim for not keeping his hands on his luggage at all times while checking in! The victim lost a laptop/cell phone/passport/ cash, and assorted other expensive items. The police were useless.

Additionally the "safe" deposit boxes in the rooms were not functioning for most of the 14 people in our group. There are posted signs in the elevators stating that guests should not leave electronics in the room, but rather use the "safes" provided, (which do not work).
When I asked to leave my jewelry and passport with the front desk in a safe I was informed that the office has no safe available. This is a city with a high crime rate and it is unsafe to walk the streets with valuables.

Most of our group had a non-functional hair dryer/ clogged drains/poorly functioning climate-control/ poor lighting in the rooms,broken elevator, etc I could go on and on.
The staff are extremely friendly but totally helpless to assist in any way. The hotel manager is
irresponsible and detached.
I would recommend to stay ANYWHERE else. The security is non-existent, the services are pathetic, and basically no attempts have been made to improve the quality of the hotel.
Not one of the 7 different rooms I have stayed in over the course of the past 7 months have looked anything like the photos displayed.
The "gym" is not usable, and worse than I have seen anywhere in the world in any hotel I have stayed in.
The outside entrance has stairs made of flagstone, that are on a steep hill, so one side has 15-16 steps and the other side has 11, and this is extremely dangerous. They wash the steps with a hose every morning making them extremely slippery. Any vehicle unloading passengers and bags outside is forced to do this on a very busy street on a steep hill, and just exiting the vehicle is dangerous.
This is simply a terrible place to stay and not very clean also. Please find other accommodations.

Room Tip: no such thing at this place
See more room tips
  • Stayed May 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank b d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterCity_hotels, Manager at Intercity The Universe Paulista, responded to this review, 16 May 2012
Hello,
Thanks for your comment. We are really sorry for the inconvenience your colleague experienced in the hotel. As soon as we heard of what happened, the hotel assisted the guest by being at his disposal at all times. The hotel even offered to go with him to the Police Station to report the incident.
We are deeply sorry this happened within our facilities, but we are aware these things may happen and that´s why we always warn our guests and ask them to keep an eye on their belongings when they are in the common areas, as well as in any other public places. We would like to have you here again, since we are sure you will be able to create a new opinion on our hotel.
Have a nice day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 22 April 2012

Nice hotel central, free broadband internet, payed wifi. The bed is great, apartments clean, the shower is awesome... They also have a jacussi and a few gym equipments.
The breakfast is included and is very nice. The restaurant is open 24/7 which is also great. It´s quiet (if you take the higher floor rooms) when I go to São Paulo I always stay there.

  • Stayed May 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Simone W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterCity_hotels, Manager at Intercity The Universe Paulista, responded to this review, 24 April 2012
Hello Simone,
Thanks for your comment. We are happy to know you prefer our hotel.
We will be glad to receive you back in our hotel.
You can always count on us to support you.
Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 16 February 2012

The apartments are very clean, the beds are new and the service is OK.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rafael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterCity_hotels, Manager at Intercity The Universe Paulista, responded to this review, 11 April 2012
Hello Rafsanches.
Thanks for your comment.
We will be glad to receive you back in our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 14 January 2012

Hotel muito bom, com quartos grandes e confortáveis. Ótima cama, ótimo chuveiro, piscina, sauna, internet wifi grátis. Em geral, um bom negócio!
Very good hotel, with large and comfortable rooms. Great bed, great shower, swimming pool, sauna, and free wifi. Good value!

  • Stayed January 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank brunospba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterCity_hotels, Manager at Intercity The Universe Paulista, responded to this review, 16 January 2012
Google Translation
Olá Bruno,
Muito obrigado pelo seu comentário.
Ficamos felizes em perceber a sua satisfação.
Estamos a disposição para recebê-lo sempre que precisar.
Grande abraço!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zaandam, The Netherlands
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 6 December 2011

This is a great hotel. Although you will not find all the posh of a 5 or 4 star hotel, the premises of Universe Flat has everything: a good pool with a quiet nice terrace, a good restaurant, 24/7 room service, cleaning/towel renewal every day, laundry service, a fitness room with some good equipment (dumbbells lack however), sauna and friendly staff. The renovated room where I stayed in was very nice with a extraordinary view from the 15th floor over the city. Bathroom: small but big enough and clean. Kitchen: good; you can even cook here if you'd like. Refrigerator: good (not minibar like). Bed: very comfortable. Location: great, just 2 blocks from Avenida Paulista. If you leave the hotel and turn right you will find Markant restaurant just around the corner which offers a great kilo priced lunch buffet and good meat. This place is frequently used to house cabin staff of Delta Airlines. Be in time for breakfast (is till 10.00 but be there at 9.15 or earlier) or it may run out on busy days.

Room Tip: take room 2507 or alike
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Rene_Zaandam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterCity_hotels, Manager at Intercity The Universe Paulista, responded to this review, 6 January 2012
Hello Rene,
Thanks for your comment.
We are happy to know you prefer our hotel.
We will be glad to receive you back in our hotel.
Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Intercity The Universe Paulista

Property: Intercity The Universe Paulista
Address: Rua Pamplona 83, Sao Paulo, State of Sao Paulo 01405-100, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo > Bela Vista
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#33 Romantic Hotel in Sao Paulo
#51 Business Hotel in Sao Paulo
#59 Family Hotel in Sao Paulo
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Intercity The Universe Paulista 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
From this January 2013 on, this hotel is 100% tobacco free. ... more   less 
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Also Known As:
The Universe Flat - Intercity Hoteis Hotel Sao Paulo
Intercity The Universe Paulista Sao Paulo, Brazil

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