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“... excellent location ... good relation price quality ...”

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Intercity The Universe Paulista
Ranked #38 of 321 Hotels in Sao Paulo
Certificate of Excellence
Lisbon, Portugal
Level Contributor
52 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“... excellent location ... good relation price quality ...”
Reviewed 21 December 2013

The hotel is well located in a very quiet and safe residential area. Within minutes is the Avenida Paulista. The rooms are spacious, clean and very comfortable (especially the bed). The hotel has a good restaurant with normal prices. The wi fi is good and free. The breakfast could have more quality.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ANNGC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterCity_hotels, Gerente at Intercity The Universe Paulista, responded to this review, 26 December 2013
Hello,
Thanks for your comment. We are happy to know you prefer our hotel.
We will be glad to receive you back in our hotel.
You can always count on us to support you.
Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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602 reviews from our community

Traveller rating
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    77
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 July 2013

I was looking for a place to stay close to the University (USP) and close to restaurants to the night!!!

This one was amazing place!!!
Very nice rooms, very good breakfast with many different kinds of fruits, breads...

But the best of the hotel: Perfect shower!!!

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gustavo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 9 July 2013

Nice hotel, good breakfast. The staff could not help out regarding sight seeing. Free wi-fi worked well. Walking distance to Ave. Paulista. Seemed like safe area of Sao Paulo, we walked around the hotel. Worth the price

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank braendgaard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 5 April 2013 via mobile

We were 3 people, we arrived around 10.15 am and the guy at the reception told us to wait till 12 am for the check in.. Fair enough I thought, the room was probably not ready as the guests were still in.. But surprise: after few minutes the guy told us that if we pay extra we could get the room an hour earlier.. Whaaaaat???never heard something like this before..very low profile customer service at this point..
The rooms were big and cosy, the bed nice and the little kitchen useful..but everything was looking good at first but then cheap and plastic at a closer look.but we liked the room..the breakfast was great! Good variety nice staff and nice the atmosphere especially outside.. The location was ok near avenida paulista but far from nice places to visit..we think it was an hotel with potential

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlcenITA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterCity_hotels, Gerente at Intercity The Universe Paulista, responded to this review, 9 May 2013
Hello,
Thanks for your review.
We would like you to know that your comments were sent to the Manager of the hotel.
We would be very happy to have the chance to receive you again.
Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
München, Deutschland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 November 2012

+ location
+ rooms
+ service
+ free wifi
the service was excellent - friendly staff. i had a large room with kitchen - price was appropriate. some rooms have a great view. the airport bus stops near (10 minutes by foot - direction avenida paulista).

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2_t_i_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterCity_hotels, Gerente at Intercity The Universe Paulista, responded to this review, 16 January 2013
Google Translation
Olá,
Muito obrigado pelo seu comentário!
Ficamos felizes em saber que conseguimos passar a proposta da Rede na forma que apresentamos os nossos serviços.
Esperamos atendê-lo em outras oportunidades. Conte conosco.
Grande abraço!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dtw
Level Contributor
134 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 26 August 2012

I hated this hotel. The only thing I can say good is that the complimentary breakfast was a plus. The rooms are a good size but they need updating and the toilets suck. People in my party told me that they had the same issues and I felt ashamed to have someone come up and unclog my toilet. My carpet was so dirty you couldn't walk barefoot and the room smelled stale. I wouldn't recommend this place to anyone. Instead I suggest staying at the Unique Hotel.

  • Stayed August 2012, travelled on business
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank leondrataylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 May 2012

I'll keep it nice and short...

The rooms are awful and look nothing like in the pictures, i've stayed at better Holiday Inn's.

The towels in the room all had a bunch of hair on them and it took about 1 hour to get new towels.

In-front of a hotel there was a group of guys just hanging out looking like they were getting ready to either steal something or were selling drugs...made me feel very unsafe especially since some of them kept coming inside the hotel even though they didn't stay there.

Overnight we lost power and the alarm clock reset so we were late to out meetings.

At breakfast the milk was expired.

What was good about this hotel? The location. That's it.

Spend your money elsewhere.

Room Tip: Stay somewhere else.
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SV775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterCity_hotels, Manager at Intercity The Universe Paulista, responded to this review, 18 May 2012
Hello,
Thanks for your review.
We are sorry for any inconveniences you may have had in our hotel.
We would like you to know we are making improvements in our hotel.
We would like you to give us another chance to reverse the situation so you can have a new opinion on the hotel.
Have a nice day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Intercity The Universe Paulista

Property: Intercity The Universe Paulista
Address: Rua Pamplona 83, Sao Paulo, State of Sao Paulo 01405-100, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo > Bela Vista
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#33 Romantic Hotel in Sao Paulo
#51 Business Hotel in Sao Paulo
#59 Family Hotel in Sao Paulo
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Intercity The Universe Paulista 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
From this January 2013 on, this hotel is 100% tobacco free. ... more   less 
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Also Known As:
The Universe Flat - Intercity Hoteis Hotel Sao Paulo
Intercity The Universe Paulista Sao Paulo, Brazil

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