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22 - 27 of 812 reviews
Reviewed 8 August 2016 via mobile

Location wasn't very good for my situation, but due to being the best cost-benefit in the area, I chose it. Didn't have much experience with the hotel facilities but he one day I ordered dinner from outside the hotel, the desk sent me plates, silverware and extra glasses without me asking for it, so you can get the feeling on how good it was right of the bat.

Date of stay: August 2016
Trip type: Travelled with family
Thank ZiulAndueza
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ignacio S, Gerente de recepção at Intercity The Universe Paulista, responded to this reviewResponded 12 August 2016

Hello,
Thanks for your comment. We are happy to know you liked your stay in our hotel.
We will be glad to receive you back again.
You can always count on us to support you.
Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2016 via mobile

It is a very confortable hotel, within a walking distance from metro station. The room is large with tv, a sofa and a desk to work. It also has a kitchenette. Really it is a good option for business & congress participants. There are several restaurants in the nearby in addition to the one of the hotel. Breakfast is splendid. A lot of fresh fruits, brazilian specialties, brioches, local home made cakes, etc. The price of the room is reasonable. I definitely recommend this hotel.

Date of stay: July 2016
Trip type: Travelled on business
Thank aureliof158
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ignacio S, Gerente de recepção at Intercity The Universe Paulista, responded to this reviewResponded 31 July 2016

Hello Aurelio,
Thanks for your comment. We are happy to know you liked your stay in our hotel.
We will be glad to receive you back again.
You can always count on us to support you.
Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2016 via mobile

I was there in June, it is a nice hotel, close to the Paulista Avenue, with wide bedrooms. The only bad thing is that the foundation of the building is old, but i had a nice stay.
The room service is quick, they don't have a wine menu, and the food portions are reasonable.
The breakfast has tropical fruits, breads, scrambled eggs, sausage etc... but it is not an excellent breakfast, but it's ok.

Date of stay: June 2016
Trip type: Travelled on business
Thank Guilherme N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ignacio S, Gerente de recepção at Intercity The Universe Paulista, responded to this reviewResponded 1 July 2016

Hello Guilherme,
Thanks for your comment. We are happy to know you liked your stay in our hotel.
We will be glad to receive you back again.
You can always count on us to support you.
Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2016 via mobile

This is a building that is part apartments and part hotel. It must have been built in the 80's and has had little invested in it since. It's old, tired and badly maintained. Whatever renovation that has been done is cheap and nasty. The rooms are big and offer the flexibility of a small kitchenette. There was also a coffee machine, but the single coffee pod I had on day one was never replaced, so it became useless for the rest of the stay. There is free WiFI. The restaurant is run by a separate company and although the food is not bad, it's certainly not memorable. The staff are friendly and helpful and you feel sorry for them having to work in such a poor product. It's a central location, but not the nicest part of the city.

Date of stay: May 2016
Trip type: Travelled on business
1  Thank Globaladventure
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ignacio S, Gerente de recepção at Intercity The Universe Paulista, responded to this reviewResponded 8 May 2016

Hello ,
Thanks for your comment.
We are sorry for any inconveniences you may have had in our hotel.
We would like you to know that your suggestions were sent to the Manager of the hotel and we would be very happy to have the chance to receive you again.
Have a great day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2016

I've been at this hotel along time ago, and I 've had a good time. The plan was to spent a short holiday in Sao Paulo, resting and enjoying. Basically I chose this hotel, considering it offers sauna, swimming pool and fitness room. Once I'm there, I figured out that the sauna was closed for a maintenance; as well as many devices at fitness room, didn't operate. So frustrating. The hotel itself is ok, the staff is very attentive, it's clean, the breakfast is good, but unremarkable. If you are in town for business, alone, or in a very short stay, it can be a option. Excellent location.

Date of stay: December 2015
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Comidapresente
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ignacio S, Gerente de recepção at Intercity The Universe Paulista, responded to this reviewResponded 18 April 2016

Hello,
Thanks for your comment.
We would like you to know we are making improvements in our hotel and we hope to have you back in our hotel.
Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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