We were travelling to São Paulo to a friend birthday, and choosed the Ibis Morumbi for its location near the party venue. When we entered the room, something was smelling funny (but not ha ha funny). The odor was coming from the bathroom, and - surprise, surprise - from inside the toilet. Someone has used the toilet for a number two business before leaving the room, and the hotel staff didn't cleaned it before our check in. Immediately I went to speak to the manager. The receptionist kept me waiting for him for 15-20 minutes. Finally, he arrived with a key for a new room. I invited him to see the bathroom conditions but he said he wouldn't. He also said the Ibis Hotels have a complaining policy in which a guest has some minutes to complain about the room or accept it. Very convenient to a dirty or with no mainentance hotel. And above all, not even a "I'm Sorry" from the manager.
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- Also Known As:
- Ibis Sao Paulo Morumbi Hotel Sao Paulo
- Ibis Sao Paulo Morumbi Brazil