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“Disappointing hotel”

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Hotel Mercure Sao Paulo Bela Vista
Ranked #136 of 326 Hotels in Sao Paulo
GreenLeadersBronze level
Reviewed 11 January 2011

I've stayed with Mercure (and Ibis) before in Brzil. It's one of the easier hotel groups to bok with from London and yopu assume that standards will be consistenet because it's a European hotel group. Nope.

As has happened to me before, it seems to be Accors policy to refurbish restaurants and suchlike without letting you know in advance. Here there is no room service at all as a consequence.

Again not for the first time the bed spread had marks on it - I mean this is not a cheap hotel and you don't expect tatty linen. It's an aparthotel so there's kitchenette which comes with precious few ameneties. To be honest the other Mercure I stayed in near here had better facilities and it's not an aparthotel! Here there isn't even an electric (or any) kettle,

The internet is intermittently very slow. You certainly couldn't do any serious kind of business from here. If I was on a business trip I'd have moved day 1. As it is I'm stuck because I got a discounted price and as a result paid upfront.

The receptiont staff don't operate in the way I'd expect. For example, I was asking for walking directions to a nearby location and the girl had got out a map then proceeded to help three other people who turned up while I stood there with my map being ignored. Even when I protested about being there first it made no difference.

All in all quite disappointing. These hotels are cheaper than many in Brazil and now you know why.

Oh and the menu for room service doesn't say there isn't any, the number is permanently engaged. I only discovered there's no room service (or restaurant) by phoning reception, who had 3 local take away menus and were at least prepared to phone the order through for me.

  • Stayed: January 2011, travelled solo
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Thank KingHell
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41 - 47 of 617 reviews

Reviewed 16 November 2010

Really bad location. Staff not very well trained and slow service. Old rooms with mold smell.

  • Stayed: November 2010, travelled as a couple
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1  Thank Ades101
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Reviewed 4 days ago
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  • Stayed: September 2017, travelled with family
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Review collected in partnership with Accorhotels.com
Thank Thiago P
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centraltowers, Gerente at Hotel Mercure Sao Paulo Bela Vista, responded to this reviewResponded yesterday
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Reviewed 1 week ago via mobile
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Stayed: September 2017, travelled on business
Thank Luciane M
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centraltowers, Gerente geral at Hotel Mercure Sao Paulo Bela Vista, responded to this reviewResponded 6 days ago
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Reviewed 1 week ago via mobile
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Stayed: July 2017, travelled on business
Thank hectors755
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centraltowers, Gerente geral at Hotel Mercure Sao Paulo Bela Vista, responded to this reviewResponded 6 days ago
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Reviewed 4 weeks ago via mobile
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Stayed: August 2017, travelled on business
Thank Paulo Miguel B
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centraltowers, Gerente geral at Hotel Mercure Sao Paulo Bela Vista, responded to this reviewResponded 3 weeks ago
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Reviewed 9 August 2017
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Room Tip: acredito que fiquei no 9º andar, apto com 2 quartos, e vista para a cidade
  • Stayed: September 2016, travelled on business
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Thank Anderson J
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centraltowers, Gerente geral at Hotel Mercure Sao Paulo Bela Vista, responded to this reviewResponded 11 August 2017
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Additional Information about Hotel Mercure Sao Paulo Bela Vista

Address: Rua Maestro Cardim 407 | Bela Vista, Sao Paulo, State of Sao Paulo 01323-000, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo > Bela Vista
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#29 Green Hotel in Sao Paulo
#52 Luxury Hotel in Sao Paulo
#95 Business Hotel in Sao Paulo
Price Range: £53 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Mercure Sao Paulo Bela Vista 4*
Number of rooms: 115
Official Description (provided by the hotel):
The Mercure Sao Paulo Bela Vista is in a privileged address of the city. Located in Bela Vista, with an easy access by the Avenues Paulista and 23 de Maio. In addition, the São Joaquim subway station is only 550m away. There are many cultural options in the region such as: Theaters (Renault, Sérgio Cardoso, Ruth Escobar, among others), São Paulo Cultural Center, the attractions of Paulista Avenue (MASP, Paulista Mall, Casa das Rosas, Itaú Cultural, Gazeta Theater and Trianon Park), Ibirapuera and Aclimação Park, as well as the many restaurants and bars of Liberdade and Bixiga. In addition, the hotel is close to several Hospitals such as: Beneficência Portuguesa, AC Camargo, Oswaldo Cruz, Pérola Byington, São José, Paulistano, Santa Catarina, HCor, Sírio Libanês. The hotel has 168 apartments equipped with: air conditioning, safe, cable tv, minibar, desk and wi-fi internet. We also have a restaurant, five meeting rooms, a gym, a dry and wet sauna and an indoor and heated swimming pool. ... more   less 
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Also Known As:
Hotel Mercure Sao Paulo Bela Vista Brazil

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