Absolutely awful. Allocated a room right next to the lifts and in front of the Housekeeping access door. Arrived at 10:30 am after a night flight and needed a sleep.
Kept awake constantly by housekeeping staff yabbering in the corridor outside, shouting into their radios and the sound of the lifts chiming every 20-30 seconds.
Phoned reception, asked to be moved. Promised a call back. Nothing. Two hours passed. Called again. Told hotel was full and would I like a cup of tea on the house. I kid you not.
Apparently, Hotel full and no chance to be moved. Offered ear plugs and Internet.
10pm tonight, staff (3 of them) holding open lift doors and almost shouting at each other to communicate. Offered another apology as I confronted them to keep the noise down.
I will not be choosing to stay here again. Appalling.
- Official Description (provided by the hotel):
- At Renaissance Sao Paulo Hotel, we commit ourselves to delivery a luxury experience of a lifetime. Our 5-star hotel in Sao Paulo, Brazil is situated downtown, within walking distance of top-quality shopping, dining, entertainment and cultural attractions. ... more less
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- Also Known As:
- Renaissance Sao Paulo Hotel Brazil
- Sao Paulo Renaissance