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“Photographer who made photos for the site should get a pulitzer” 2 of 5 bubbles
Review of Mercure Sao Paulo Vila Olimpia Hotel

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Mercure Sao Paulo Vila Olimpia Hotel
Ranked #80 of 322 Hotels in Sao Paulo
Certificate of Excellence
GreenLeadersGold level
Moscow, Russia
Level Contributor
98 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Photographer who made photos for the site should get a pulitzer”
2 of 5 bubbles Reviewed 24 September 2012

Horrible place. Dirty rooms, smelly mouldy bathroom, old worn out carpet. I asked for a room change and the new room was just as bad. The only positive thing about this hotel is the 25 meter pool (I like to swim) and the gym is passable. Apart from the 25 meter pool I would never come back here. The place does not conform to the pictures on the website at all. Internet didn't work for 3 days. Planes pass by rather closely. Don't go here if you can avoid it.

  • Stayed September 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank JNKetting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mercurevilaolimpia, Assistant Manager at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review, 10 November 2012
Dear Guest,

We appreciate to receive your comments regarding your stay at the Mercure São Paulo Vila Olimpia. We are sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. Your comments about the apartment were delivered to the managers areas in order to improve our services.
Thank you again for sharing your experience and we hope have your visit again in the future.

Kind Regards,

Nicole Marie Pral
Tel: (55 11) 3089-6252
E-mail: h3206-dm@accor.com.br
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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816 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Rio de Janeiro-Brazil
Level Contributor
177 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
2 of 5 bubbles Reviewed 27 August 2012

When I arrived they couldn't my reservation. First I said I had the number (mercure.com)and the guy said "sorry, the reservation number won't work in the system"!!!!! After sometime, and some stress of course, they figured out the reservation desk had changed the name on my reservation!!
Once I entered the elevator I saw there was a much better rate for that weekend, with breakfast included, so I asked to have that rate instead - the arrogant lady at reservations said she couldn't do that because there weren't rooms available for that rate. 1st - the promotion had no restrictions (Photo attached!), which makes her statement ILLEGAL according to the Brazilian Consumer Rights Legislation and 2nd - Accor and Mercure guarantee the best rate available on their website - this one WASN'T there!
The hotel is very well located, lots of malls and restaurants at walking distance - I highly recommend going to Ruela Restaurant.
The room looked old and the bed very uncomfortable. The A/C very noise and aiming at my bed, which it didn't help me at all.
I guarantee you can find much better hotels - Even from the same chain - in Sao Paulo.

  • Stayed August 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank ChrisBrazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mercurevilaolimpia, Assistente de Gerente at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review, 31 August 2012
Google Translation
Prezado Sr. Christian, bom dia.

Sentimos muito não termos correspondido às suas expectativas tanto quanto gostaríamos e desejamos recebê-lo em nosso Mercure Vila Olimpia novamente para tirarmos a má impressão causada na prestação de nossos serviços.
Estamos a sua disposição em sua próxima visita à São Paulo.

Cordialmente,

Nicole Marie Pral
E-mail: [--]

Faça sua reserva através de nosso site [--] e desfrute das melhores ofertas e condições elaboradas especialmente para você!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisbon, Portugal
1 review
3 of 5 bubbles Reviewed 25 August 2012

Having stayed for 2 weeks in the hotel, the major problems I found were the bad mattresses and lack of space in the room (I had to stand on the bed to reach inside the closet).
On the very first day I was leaving the breakfast with a cup of mineral water and was advised that I had to consume it still in the breakfast room or be charged for it. Not the their best hour.
Last but not least, on the last day, I asked the concierge to call for a cab and the reply was that I had to use the room phone (being charged to do so). This lack of sympathy was disconcerting and sad.

  • Stayed August 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank jmmorais82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mercurevilaolimpia, Assistente de Gerente at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review, 29 August 2012
Google Translation
Prezado Sr., bom dia!

Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure São Paulo Vila Olimpia. Sentimos muito não termos correspondido às suas expectativas tanto quanto gostaríamos.
Sua avaliação foi muito importante para nós e foi compartilhada com nossas equipes. Esteja certo que faremos o possível para melhorar nosso produto e serviços.

Agradecemos que seja nosso hóspede e tenha nos enviado sua avaliação. Esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo.

Cordialmente,

Nicole Marie Pral
[--]

Faça sua reserva através de nosso site [--] e desfrute das melhores ofertas e condições elaboradas especialmente para você!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ravenna, Italy
Level Contributor
154 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 7 August 2012

Nice hotel stategically positioned for business .
professional and friendly reception .
Very spaceous room .
Bathroom absolutely out of hotel standard . Old , smelly and tight .
Cleaning of the room also a bit low grade .
Fantastic swimming pool ... if alone !! Long enough to swim but only 3 lanes .
Nice bars and restaurant nearby .

  • Stayed August 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank alexra66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mercurevilaolimpia, Assistant Manager at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review, 29 August 2012
Dear Mr. Alex,

We appreciate to receive your comments regarding your stay at the Mercure São Paulo Vila Olimpia. We are sorry that your experience did not meet your expectations, please allow me to express our sincerest apologies.
We will share your comments with our team in order to improve your service.
Thank you again for sharing your experience and we hope have your visit again in the future.

Kind Regards,

Nicole Marie Pral
E-mail: h3206-dm@accor.com.br

Make your reservation through the homepage www.mercure.com and enjoy the best offers and conditions prepared for you!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
216 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
4 of 5 bubbles Reviewed 12 July 2012

I moved in in late 2004 and out only in mid-2009. I was living in Brazil as an expatriate and traveled so much that I needed the convenience of an apartment hotel, rather than the worries of a regular apartment.

The location is fantastic. You are near great restaurants (Xopotó, Rincón de Buenos Aires, Hi Pin Shan, etc.), two supermarkets and lots of Sao Paulo nightlife (mainly bars with rock music in English though).

The hotel has an outdoor swimming pool as well as a small gym. Before moving in, I visited almost every Mercure in Sao Paulo (there must be over 20) and this was the best one in my opinion.

  • Stayed August 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maskotas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Assistant Manager at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review, 13 July 2012
Dear Mr Maskota, good evening!!!

We appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia. It is always a pleasure to receive positive evaluations.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Nicole Marie Pral
E-mail: h3206-dm@accor.com.br

Access our homepage www.mercure.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, Italy
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 20 June 2012

Located in a nice area close to restaurants, bar and five minutes walk from Ibirapuera park. Staff are kind and customer oriented, rooms clean and quite. Nice swimming pool, good buffet.

  • Stayed May 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EricSpi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Assistant Manager at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review, 21 June 2012
Dear Mr Enrico, good evening!!!

We appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia. It is always a pleasure to receive positive evaluations. We will share your comments with our team.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Nicole Marie Pral
h3206-dm@accor.com.br
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
buenos aires
Level Contributor
63 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
1 of 5 bubbles Reviewed 17 March 2012

every type of problem imaginable, plus horrible service, food, etc, worst than staying at a road side motel. overpriced, and badly managed, needs better beds, ac, etc
only good thing is the location

  • Stayed March 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank mistery s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Sao Paulo Vila Olimpia Hotel

Property: Mercure Sao Paulo Vila Olimpia Hotel
Address: Rua Santa Justina 210 | Vila Olimpia, Sao Paulo, State of Sao Paulo 04545-041, Brazil (Formerly Mercure Apartments Sao Paulo Executive One)
Region: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Sao Paulo
#37 Luxury Hotel in Sao Paulo
#69 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Sao Paulo Vila Olimpia Hotel 4*
Number of rooms: 209
Official Description (provided by the hotel):
Mercure Sao Paulo Vila Olimpia hotel is in Vila Olimpia, with easy access to Marginal Pinheiros, Ave Faria Lima and Ave Presidente Juscelino Kubitschek. The hotel is located on the corner of the famous Street of Joao Cachoeira, renowned for its many and varied fashion and footwear stores. Mercure is situated near the famous Sao Luiz Hospital and lies between the Itaim district, with its variety of restaurants and bars, and Ibirapuera Park. ... more   less 
Reservation Options:
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Also Known As:
Mercure Sao Paulo Vila Olimpia Hotel Brazil

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