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“Unfriendly Staff & Bad Room Service!!!!!”

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Mercure Sao Paulo Vila Olimpia Hotel
Ranked #88 of 323 Hotels in Sao Paulo
Certificate of Excellence
GreenLeadersGold level
Gurugram (Gurgaon), India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Unfriendly Staff & Bad Room Service!!!!!”
1 of 5 bubbles Reviewed 24 August 2013

Stay here has been a very bad experience!!!!!

Worst Hotel I have ever been (Made me write my first Review in Tripadvisor even though I follow Tripadvisor a lot)!!!!

1 Noise of the other rooms are very clear, you can listen to the television of other Room. Airport nearby adds to the noise.

2 INTERNET is of medieval periods. Could not do voice calls from the room had to stand in the lobby to do so.

3 Hotel Staff(most important):They know the easy way "SAY NO". They can refuse for anything like glasses, cutlery etc in the room. This was funny and could not believe this happened. Most Interestingly none of the room service staff speak basic English and if you need something call the reception and they will mediate. Sometime it takes more than 45 min for a plate to come to you room.

4 Breakfast: They don't have notes to specify what the stuff is there in the buffet whether it is Vegetarian or not and there isn't anyone who is around and knows English to help you out. Only thing that is in English is a note which state that "you can not take anything out of restaurant".

5 Mini bar: Is way to expensive, you can find stuff cheaper in restaurant around.

The only thing that good about the Hotel is the location.

Wont ever come back to the same Hotel.

Note for Hotel Management, please keep a note of ow many times you say NO to your guests.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SandeeptheTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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834 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Sao Paulo
Level Contributor
123 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 bubbles Reviewed 25 February 2013

I stayed during a weekend in this hotel . The price for the weekends are good if comparable to weekdays in São Paulo - the internet fare is valuable. The room was clean but not renewed recently - It was not a smoking room but we noticed some smelling of cigarrete. We had 2 weird facts that made our perception of this hotel decrease . In a Sunday morning a employee of the hotel started to knock on the door in order to check the minibar . Normally this is done at Check out and not while you are still in the room. We also took an elevator and were together with a old man with a plate with some fried chicken smelling in the whole elevator . Well this was not by best experience at a Mercure . Anyway the localization is perfect and you can have more lucky .

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EddieSaoPaulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Luis - Brazil
Level Contributor
63 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 7 January 2013

In terms of accomodation (bed, bathroom, etc,), just like any other Mercure hotel. But what really stands out in this one is not only the location (nice neighborhood in the south part of town), but the service. All employees are so polite and helpful! They really made me and my family feel at home. Do not remember receiving that kind of treatmente in any other Mercure hotel. Thumbs up!

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edu_cavalcanti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
Level Contributor
157 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 13 October 2012

I stayed here for one week, soon before my latest move from Brazil, so in extraordinary conditions (extra baggage, extra needs, etc.). Personnel here was really helpful and friendly: despite some minor issues, they always showed great availability and sympathy.
The apartment is a company classic, clean and cozy, breakfast is above the average, quite diversified.
Position is a pro, close to restaurants, malls and supermarkets; the only cons I found is related to minibar prices, very expensive, and the hotel restaurants, even if it is quite good, it is not worth the value they ask for.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank icemandvd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mercurevilaolimpia, Assistant Manager at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review, 10 November 2012
Dear Guest, good evening!

We appreciate to receive your comments regarding your stay at the Mercure São Paulo Vila Olimpia. We will share your comments with our team and we are sure that will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience and we hope have your visit again in the future.

Regards,

Nicole Marie Pral
E-mail: h3206-dm@accor.com.br
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
98 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 bubbles Reviewed 24 September 2012

Horrible place. Dirty rooms, smelly mouldy bathroom, old worn out carpet. I asked for a room change and the new room was just as bad. The only positive thing about this hotel is the 25 meter pool (I like to swim) and the gym is passable. Apart from the 25 meter pool I would never come back here. The place does not conform to the pictures on the website at all. Internet didn't work for 3 days. Planes pass by rather closely. Don't go here if you can avoid it.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JNKetting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mercurevilaolimpia, Assistant Manager at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review, 10 November 2012
Dear Guest,

We appreciate to receive your comments regarding your stay at the Mercure São Paulo Vila Olimpia. We are sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. Your comments about the apartment were delivered to the managers areas in order to improve our services.
Thank you again for sharing your experience and we hope have your visit again in the future.

Kind Regards,

Nicole Marie Pral
Tel: (55 11) 3089-6252
E-mail: h3206-dm@accor.com.br
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro-Brazil
Level Contributor
177 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
2 of 5 bubbles Reviewed 27 August 2012

When I arrived they couldn't my reservation. First I said I had the number (mercure.com)and the guy said "sorry, the reservation number won't work in the system"!!!!! After sometime, and some stress of course, they figured out the reservation desk had changed the name on my reservation!!
Once I entered the elevator I saw there was a much better rate for that weekend, with breakfast included, so I asked to have that rate instead - the arrogant lady at reservations said she couldn't do that because there weren't rooms available for that rate. 1st - the promotion had no restrictions (Photo attached!), which makes her statement ILLEGAL according to the Brazilian Consumer Rights Legislation and 2nd - Accor and Mercure guarantee the best rate available on their website - this one WASN'T there!
The hotel is very well located, lots of malls and restaurants at walking distance - I highly recommend going to Ruela Restaurant.
The room looked old and the bed very uncomfortable. The A/C very noise and aiming at my bed, which it didn't help me at all.
I guarantee you can find much better hotels - Even from the same chain - in Sao Paulo.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrisBrazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mercurevilaolimpia, Assistente de Gerente at Mercure Sao Paulo Vila Olimpia Hotel, responded to this review, 31 August 2012
Google Translation
Prezado Sr. Christian, bom dia.

Sentimos muito não termos correspondido às suas expectativas tanto quanto gostaríamos e desejamos recebê-lo em nosso Mercure Vila Olimpia novamente para tirarmos a má impressão causada na prestação de nossos serviços.
Estamos a sua disposição em sua próxima visita à São Paulo.

Cordialmente,

Nicole Marie Pral
E-mail: [--]

Faça sua reserva através de nosso site [--] e desfrute das melhores ofertas e condições elaboradas especialmente para você!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Sao Paulo Vila Olimpia Hotel

Property: Mercure Sao Paulo Vila Olimpia Hotel
Address: Rua Santa Justina 210 | Vila Olimpia, Sao Paulo, State of Sao Paulo 04545-041, Brazil (Formerly Mercure Apartments Sao Paulo Executive One)
Region: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Sao Paulo
#42 Luxury Hotel in Sao Paulo
#69 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Sao Paulo Vila Olimpia Hotel 4*
Number of rooms: 209
Official Description (provided by the hotel):
Mercure Sao Paulo Vila Olimpia hotel is in Vila Olimpia, with easy access to Marginal Pinheiros, Ave Faria Lima and Ave Presidente Juscelino Kubitschek. The hotel is located on the corner of the famous Street of Joao Cachoeira, renowned for its many and varied fashion and footwear stores. Mercure is situated near the famous Sao Luiz Hospital and lies between the Itaim district, with its variety of restaurants and bars, and Ibirapuera Park. ... more   less 
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Also Known As:
Mercure Sao Paulo Vila Olimpia Hotel Brazil

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