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“Won't stay here again ”

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Mercure Sao Paulo Nacoes Unidas
Ranked #132 of 326 Hotels in Sao Paulo
Reviewed 24 July 2014 via mobile

I have tries several hotels at Chacara Santo Antonio since my company has office at Rua Verbo Divino. This hotel so far, goes to the bottom of the list as the worst. Rooms are very small, specially the showers. Breakfast in the morning was very basic and bad. Water-down eggs, water-heated hot dogs and cheese cuts were the highlight of breakfast. Service overall was poor. Very unfriendly staff and bad service. Worst came when I had dinner at the restaurant down stairs and my dinner was served cold and I was not the only complaining about it. I stayed here for 2 weeks, tried to move to another hotel but all were booked! Will not stay here ever again!

Stayed: July 2014
Thank Pablo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederico F, General Manager at Mercure Sao Paulo Nacoes Unidas, responded to this reviewResponded 25 July 2014

Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nações Unidas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Frederico Ferreira
Gerente Geral
Hotelaria Accor Brasil S/A

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Reviews (535)
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Reviewed 18 July 2014

Stayed here for 2 nights as part of World Cup tour. Room was clean but a bit outdated.
Complimentary wif fi worked a treat and even in the Hotel room which after staying in 6 different Hotels in Brazil during the World Cup was rare.
Good couple of restaurants within walking distance. Train station 5 min walk away which can take you into the city.
Breakfast selection was good.

  • Stayed: June 2014, travelled as a couple
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Thank JenniG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederico F, General Manager at Mercure Sao Paulo Nacoes Unidas, responded to this reviewResponded 18 July 2014

Dear Guest,

We appreciate your comments regarding your stay at the Mercure São Paulo Nações Unidas. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to receive you on your next visit to São Paulo.

Sincerely,

Frederico Ferreira
Gerente Geral
Hotelaria Accor Brasil S/A

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014

We stayed here for three nights and had no issues. Staff were friendly and willing to help, check in was smooth and fast, as was check out.

The hotel was slightly aged however we didn't really mind as we were out at world cup matches/gatherings for the most part.

The bed was comfortable, the bathroom was clean, there was a little kitchenette which was handy for making our own food. We had a slight hiccup with our room/being checked out early which resulted in our room cards no longer working (we stayed an additional night after a tour group we were travelling with left) however the staff quickly rectified the issue and we had no problems afterwards. There was a small gym which was handy however we only used it once. The pool looked nice (but small) as well however it was too cold for us to use it.

The hotel was located very close to a large supermarket with a couple of little food shops (sushi, chinese, coffee and a macdonalds) as well as a laundromat, chemist and currency exchange and the metro station. Morumbi shopping centre was also very close. Definitely worth a visit if you are in the area.

  • Stayed: June 2014, travelled as a couple
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Thank BrookeDillon11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederico F, Gerente at Mercure Sao Paulo Nacoes Unidas, responded to this reviewResponded 10 July 2014
Google Translation

Prezado Hospede.

Agradecemos por escolher o Mercure Nações Unidas para sua hospedagem. Esperamos que nos dê a oportunidade de revê-lo em breve.

Atenciosamente

Frederico Ferreira
Gerente Geral

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014

I stayed in this hotel for 5 nights in March 2014. It is located in Chacara Santo Antonio area of Sao Paulo. The airport was 1 hour away drive; and Morumbi area and Morumbi Shopping Mall are about 3-4 kms away from it. I found my room apartment quite spacious and clean along with all required facilities, such as, a seating area with satellite TV, a kitchen with an electric oven, and an en suite bathroom, AC, washing machine etc. The hotel staff is quite friendly and helping by nature. Also, experience with food - breakfast and dinner in their 3rd party outside brazilian restaurant was awesome. Carrefour is just at walking distance from it where you can do lots of shopping and eat at McD and few good restaurants around this hotel area. I would definitely stay here whenever I visit Sao Paulo because of my past experience, location and extremely friendly hotel staff. Overground train station is also within walking distance which is well connected with all parts of Sao Paulo city.

Room Tip: Staying in top floors is better to avoid the traffic noise outside especially on weekdays.
  • Stayed: March 2014, travelled on business
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Thank AMITRA007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederico F, General Manager at Mercure Sao Paulo Nacoes Unidas, responded to this reviewResponded 31 March 2014

Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure São Paulo Nações Unidas. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Frederico Ferreira
Gerente Geral
Hotelaria Accor Brasil S/A

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

This is the first Mercure Hotel that I have stayed in where I feel that the description of the hotel is misleading.

Supposedly a 3* hotel the reality is that it doesn't deserve that rating. The hotel bedrooms are poorly equipped and a bit shabby - the wall paint needs attention in both of the rooms I have been into - and the microwave in my room works intermittently.

I would have moved into another hotel if I had not pre-paid for this one. I won't be back and may decide to give my business to another chain. This is the second Accor Hotel in the last 4 weeks that has failed to live up to the description on the web site.

Room Tip: Choose another hotel if you want a good room.
  • Stayed: March 2014, travelled solo
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Thank GwynRoberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederico F, General Manager at Mercure Sao Paulo Nacoes Unidas, responded to this reviewResponded 17 March 2014

Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Nações Unidas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to inform that our rooms are on a remake process.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Frederico Ferreira
Gerente Geral
Hotelaria Accor Brasil S/A

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2014

The hotel is ok, room is just fine but if you need to go to CENESP the location is excelent, it won't tale you more than 15 min to get there. It has a restaurant that offers a buffet for a fix price or a few options in the menu, quite limites but is ok. Room Service 24 hours.

Room Tip: Ask for the higher floors
  • Stayed: January 2014, travelled on business
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Thank Federico_AR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederico F, General Manager at Mercure Sao Paulo Nacoes Unidas, responded to this reviewResponded 22 January 2014

Dear Guest,

We appreciate your comments regarding your stay at the Mercure São Paulo Nações Unidas. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to receive you on your next visit to São Paulo.

Sincerely,

Frederico Ferreira
Gerente Geral
Hotelaria Accor Brasil S/A

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2013 via mobile

Excellent location for all visiting São Paulo to attend the Grand Prix at Interlagos. Just three stops on the overground train that is within a short walking distance from the hotel. Hotel service was exemplary. Secure parking. Highly recommended.

  • Stayed: November 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank MichellABurton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederico F, General Manager at Mercure Sao Paulo Nacoes Unidas, responded to this reviewResponded 11 December 2013

Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure São Paulo Nações Unidas. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Frederico Ferreira
General Manager
Hotelaria Accor Brasil S/A

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Sao Paulo Nacoes Unidas

Address: Rua Professor Manoelito de Ornellas 104 | Chácara Santo Antonio, Sao Paulo, State of Sao Paulo 04719-040, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#50 Luxury Hotel in Sao Paulo
Price Range: £53 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sao Paulo Nacoes Unidas 4*
Number of rooms: 145
Official Description (provided by the hotel):
166 apartment hotel. The Mercure Apartments Nacoes Unidas 3 star hotel is located near the Marginal Pinheiros Freeway with easy access to the newest Sao Paulo business and entertainment areas, 12 kilometres from Congonhas airport and 2 kilometres from the Alpha Theatre. The hotel features laundry service, pool, sauna, fitness centre and business centre. ... more   less 
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Also Known As:
Mercure Sao Paulo Nacoes Unidas Brazil

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