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“Good business hotel”

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Mercure Sao Paulo Alamedas
Ranked #77 of 328 Hotels in Sao Paulo
A TripAdvisor Member
Hobart
3
Reviewed 19 May 2012

Service was efficient, the room was quite large and well appointed, the Internet worked well and the breakfast was quite ok. The hotel is located in a good area of Sao Paulo and a short walk to the avenue Paulista

  • Stayed: May 2012, travelled on business
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizete, Manager at Mercure Sao Paulo Alamedas, responded to this reviewResponded 1 June 2012

Dear Guest,

I would like to take this opportunity to thank you about the comment of your stay.

It´s very important for us to keep track of our services. We will share this great information with our team.

Once again thank you for choosing Mercure Alamedas and hope to see you soon.

Sincerely,

Fernando Petit
Atenciosamente,

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118 - 124 of 1,226 reviews

Reviewed 2 May 2012

Had to stay there in March 2012, due to fullness at other properties and exaggerated prices elsewhere. Intially had trusted the location, which I know is a good location (Jardins and close to Alameda Santos street).

Boy, was I disappointed:

- Rooms: Seems like an apartment building, that was "adjusted" to become a hotel. Rooms have a kitchenette, with the space for a refrigerator (that isn't there). Small, poorly distributed, seemingly unclean with trust breakers like the stained carpeting. The bedroom doesn't even have the TV inside. It had two beds, which fit forcedly into the small tight quarters, one against the wall!! The other fully against the window, even tightening the curtains!! The "bedroom" felt like an awful submarine bunk.

- Bathroom: Again, the analogy to a submarine. Look at the photos. Squeezed, uncomfortable, lacking elegance (sanitary napkin disposal? What is this, an airplane lavatory??).

- Others: The elevators are tight, the common areas have stained carpets, the walls are dirty, lighting is dark and dim


Can't say much about the staff. I literally stayed as little as possible in this place.

Final comments: What is the good of having a kitchenette, when the room is like it is? When you hit the bathroom shower doors with your elbows? When you have a living room area that is big enough to improve the rest of the poorly distributed space? The hotel does not deserve the place in the ranking - - - please watch out, this could be a statistical outlier or error in the tripadvisor rating community.

  • Stayed: March 2012, travelled on business
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4  Thank Felipe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizete, Manager at Mercure Sao Paulo Alamedas, responded to this reviewResponded 1 June 2012

Dear Mr. Cardona,

Thank you for telling us about your experience in Mercure Alamedas. Sorry we have not matched your expectations in providing the service.

At Mercure, we are always aiming a high level of service to each of our customers, so your feedback is very important to us.

Please be advised that the apartments are being renovated to offer modern comfort to our guests. The new suites are available for future bookings.

Thank you for telling us your problems and hopefully give us the opportunity to better serve you in the near future.

Best regards,

Fernando Petit

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Reviewed 29 April 2012

  • Stayed: April 2012, travelled on business
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Thank DonMincho
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Elizete, Owner at Mercure Sao Paulo Alamedas, responded to this reviewResponded 1 June 2012

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Reviewed 12 April 2012

Stayed in this hotel from March 29th to April 1st.. Lots of up and down reviews but I had a great stay here. Reception spoke English. The room were clean and the airconditioner worked great.

The shower unlike the hotel in Rio, hot water came on quickly. I didn't have the breakfast plan so can't comment on that.

The hotel is about two blocks from the metro with plenty of shopping and restaurants close by. There's even some movie theaters close by.

When checking in, they warned me about construction from 09:00 to 17:00 but I usually wasn't in the hotel at those times so it had no bearing on me.

All in all, I recommend.

  • Stayed: March 2012, travelled solo
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1  Thank gmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizete, Manager at Mercure Sao Paulo Alamedas, responded to this reviewResponded 23 April 2012

Dear Guest,

We very much appreciate your comments regarding your stay at the MERCURE SAO PAULO ALAMEDAS. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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Reviewed 10 April 2012

Although the desk and front staff were quite helpful most of the time, this was a poor hotel experience.

The room had a balcony and a kitchen which was nice. However there was no supplies to make a coffee or tea on the kitchen (making it pretty useless), the bathroom was very basic (no bench space to put stuff - just a sink on a wall), the toilet didn't always flush and there was no ironing board or iron!

The WiFi did not work all days. The "gym" was 2 running machines in a room on the roof. The breakfast offering was VERY basic (although admittedly it was not very expensive). The lists were really slow old types (where you have to open 2 doors to get out).

I think I paid around US $200 per night. Given the above, I thought it was very poor value!

Room Tip: To choose a good room, choose another hotel!
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  • Stayed: March 2012, travelled on business
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Thank StuieG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizete, Manager at Mercure Sao Paulo Alamedas, responded to this reviewResponded 1 June 2012

Dear Mr. Stuie,

Thank you for telling us about your experience in Mercure Alamedas malls. Sorry we have not matched your expectations in providing the service.

At Mercure, we always seek a high level of service to each of our customers, so your feedback is very important to us.

Please be advised that the apartments are being renovated to offer modern comfort to our guests. The new suites are available for future bookings.

Thank you for telling us your problems and hopefully give us the opportunity to better serve you in the near future.

Best regards,

Fernando Petit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2012

When is a hotel not a hotel? When Mercure decide so - I can't see any major difference between this and other Mercure hotels in SP. Ok it has a kitchenette, but that's about it - no coffee machine, which might be related to the fact that the "hotel" has a restaurant and serves breakfast and other meal.! The "luxury" of a minibar by no means compensates.

Wi-Fi included free - well done Accor!! But, connection seemed flaky - initially good but then nothing. Is this a Brazilian problem, or a cunning Accor plan to get customers upgrading to a "premium" service, which was advertised but I never saw the details - I have my suspicions.

The hotel is well-located just off the Avda Paulista, with a number of restaurants in range, although you may wish to get a taxi as the area is very hilly. Service was good, but I would not have wanted to check in behind the huge tour group who arrived just after me.
I was paying well over £ 100 per night, but that seems to be the norm in SP and Rio. Brazil, you have to get your act sorted out before the Olympics, World Cup etc, which are suddenly going to inundate you with people who cannot afford the top range hotels , but who are looking for affordable accommodation, with good levels of service.

  • Stayed: March 2012, travelled on business
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Thank KentBaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
An Accor traveller
Buenos Aires
28
Reviewed 13 March 2012

  • Stayed: March 2012, travelled on business
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Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Sao Paulo Alamedas

Address: Rua Padre Joao Manuel 202 | Cerqueira Cesar, Sao Paulo, State of Sao Paulo 01411-000, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo > Jardins
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#20 Family Hotel in Sao Paulo
#41 Luxury Hotel in Sao Paulo
Price Range: £54 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sao Paulo Alamedas 4*
Number of rooms: 90
Official Description (provided by the hotel):
The Mercure Sao Paulo Alamedas has 90 rooms and is located in the neighborhood of Jardins, one of the most elegant of Sao Paulo, close to Oscar Freire Street, which houses the main designer shops of the city and one block from Paulista Avenue. The hotel is close to Metro Consolation, and MASP (Sao Paulo Art Musean), which yielded the most important exhibitions in the country, and the Reboucas Convention Centers and other important Convention Centers. ... more   less 
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Also Known As:
Mercure Sao Paulo Alamedas Brazil

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