Fantastic location and very helpful staff. However they charged over 300£ to my credit card without my knowledge, even though the room had already been paid for. When I called later, they simply ignored me and said I had to talk to hotels.com as it was "their problem". This was the first and only problem I had with staff. Otherwise they were kind and helpful.
Breakfast is not very good and definitely not worth the cost (almost 40 BRL, over 10£ - you can go to any cafe and eat a nice breakfast for 3-4£). Dinner was very good though, good value for price.
During my 6-night stay, my room was properly cleaned once - every other day the covers were pulled over the bed and bins emptied, but not much more. Coffee / tea were never replaced during the 6 night stay, so I had to call reception every day.
There are signs all over the bathroom regarding a "green policy" but even though I left the towels on the rail, they still were replaced every day.
- Official Description (provided by the hotel):
- The Mercure Sao Paulo Alamedas has 90 rooms and is located in the neighborhood of Jardins, one of the most elegant of Sao Paulo, close to Oscar Freire Street, which houses the main designer shops of the city and one block from Paulista Avenue. The hotel is close to Metro Consolation, and MASP (Sao Paulo Art Musean), which yielded the most important exhibitions in the country, and the Reboucas Convention Centers and other important Convention Centers. ... more less
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- Also Known As:
- Mercure Sao Paulo Alamedas Brazil