We had 4 nights at the Unique; seventh floor, facing the road. Overall, it was a very good stay with them, and we found all the staff at ground level (door staff, front desk, and concierge) to be excellent. The service level was one of the most professional and friendly we have enjoyed; they simply got things done and were good at keeping us informed (nothing over-done, just right).
The hotel and rooms do have some enjoyable design details to them (the movable partition between bathroom and room, as well as the circular window were all fun), and the standard elements were all good; comfortable bed, large shower, clean and bright. The corridors however, were ridiculously dark in the evenings, making the door peephole a bit pointless and finding the slot for the door keycard was a chore.
We ventured up to the Skye Bar most evenings, and it was impressive that whilst we were only a floor below all the action that we never heard the bar music from our room.
Just two items dampened our stay. The road outside was very noisy; even with the window shut and the black-out blind down to the floor, the noise from the traffic (and on some occasions singing and shouting from people we assumed must have just left the Skye Bar) was enough to wake us or prevent us from sleeping. Surely some thicker curtains / fabric blinds, and just a friendly reminder to those leaving the premises could be a solution. That, or you rip up the palm trees by the road, and plant some larger trees that can absorb some of the noise.
Where the staff at front desk excel, the restaurant staff fail. I can understand that there is a need for some security and traffic control near the lifts ... but we found it a bit tedious having to explain to 3 sets of people that we intended to turn right towards the restaurant and that we had a booking. In the meantime, there were always guests moving between restaurant, bar, and outdoor deck - it all seemed and bit chaotic and the focus of the wait staff was not on the seated diners. A little less up-sell wouldn't hurt either, we're already staying at the hotel. On receipt of the bill, we also were reminded by the waiter that a service charge was not included, something already made clear via a large bold stamp on the bill itself ... perhaps a neon sign on the wall is needed next? Or perhaps improve the service focus first (getting guests seated, menu plus quick intro as to what might be a special or off the menu that day, smile, have your pad with you when you're asking for our order, check on the diners and their food, ...)? This should be taken in context; the food and price point at the Skye Restaurant are excellent and very much competing on a global level, the service we experienced over a number of evenings was what diminished the experience.
Found the location to be great and would stay again, but would chose a room facing away from the main road.
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- Also Known As:
- Unique Hotel Sao Paulo
- Unique Sao Paulo
- Hotel Unique Sao Paulo, Brazil