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“Poor maintenance, poor service.”
Review of Melia Ibirapuera

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Melia Ibirapuera
Ranked #107 of 326 Hotels in Sao Paulo
Reviewed 7 December 2011

Cons: Very noise road road, windows are not soundproof, poor maintenance (broken and/or old furniture, toilette leaks water and needs a new flush valve, safe battery drained off I can't open it (called twice for someone to come and fix this safe during the past 50 minutes and nobody showed up yet), one of the three elevators is not working, graffiti on the other two. Reception desk needs training (morning and afternoon shifts).

Pos: Several restaurants, coffee shops and a mall just a few blocks from here. Breakfast is okay. . Good shower. Fairly clean rooms.

60 min and nobody showed up to replace the safe batteries of this safe. Called the reception once again 10 min ago.
70 min and nobody showed up....

Conclusion: this hotel is not worth the price. I will definitely not come back.

Room Tip: Try rooms at the end of the building. They might be quiter.
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  • Stayed: December 2011, travelled on business
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1  Thank hotels_and_flights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gerenciapibi, Guest Relations Manager at Melia Ibirapuera, responded to this reviewResponded 29 March 2012

Prized guest,

We apologize for the problems that Mr. found.

All subjects were passed to those responsible.

Sincerely,

Eloisa Leite

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54 - 60 of 904 reviews

Reviewed 7 November 2011

Be really careful before deciding staying in this hotel. They seems to be in a state of saving money everywhere. Because of this there are annoyances all over the place. Some thinks I dislike
- Free Wi-fi, but you are ur of luck to get a average internet connection. The internet is TERRIBLE, don't count on it
- Cleaning is unreliable, I had to ask to clean better some places, they forgot dirty and wet cleaning cloth on my chair and on my fridge, etc...
- The Solarium exists but is not available
- The Gym is a joke, old and missing equipments
- There is no business center, so if you need to print something you got to rely on favors from staff, which depends on who is there

Some good things:
- Location
- Front Desk Staff, Claudemir and Roberto are excellent. CLaudemir speaks a very good English
- Valet Parking: They have been great so far, fingers crossed.


-

  • Stayed: October 2011, travelled solo
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2  Thank Lino Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gerenciapibi, Guest Relations Manager at Melia Ibirapuera, responded to this reviewResponded 18 November 2011

Good afternoon,

I appreciate your postings. I will go to the leaders about the points where we can improve.

I am passing on to employees that you commented on the praise.

I'm available to help your stay in our hotel.

Please do not hesitate to contact me.

goperacional.pibi@atlanticahotels.com.br

Sincerely,

Eloísa Leite

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Reviewed 23 October 2011

I stayed here only 3 days and as a regular traveler I think this hotel is just an average one, not bad but for sure it can have a few improvements. The room was big, clean and comfortable. I can say the breakfast was the best part of it.

  • Stayed: September 2011, travelled on business
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2  Thank Sabri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gerenciapibi, Front Office Manager at Melia Ibirapuera, responded to this reviewResponded 27 October 2011

Good morning, Mr.
Thanks for your opinion, is very important to know your view to continue our improvements.
We are at your disposal.
Sincerely,
Eloisa

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Reviewed 12 September 2011

Hotel was perfect! The best about it is the location, near ibirapuera and so many good restaurants and bars around! Service and breakfast were pretty good too. I would definantely stay there again!

  • Stayed: August 2011
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2  Thank bsbv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gerenciapibi, Front Office Manager at Melia Ibirapuera, responded to this reviewResponded 27 October 2011

Good morning, Mr.
Thank you for the positive words. See you on your next stay.
Sincerely,
Eloisa

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Reviewed 5 September 2011

Stayed here first in November 2010 and again for a second time in July 2011. Hotel situated in Iberapuera – approx 10 minutes by taxi to the main business areas (taxis are cheap and plentiful).
Rooms are reasonably spacious – get one on a high floor for less noise (I was lucky both times). Breakfast OK – lack of toaster though if you are a toast fan. And in my second trip, during the winter season (July) there was no heating.......I am not sure whether Sao Paulo is geared up for cold temperatures.
Hotel has a bar – and an indoor swimming pool.
Situated in a reasonably safe neighbourhood (although always take care) – some nice restaurants and bars nearby.
Wireless internet provided – reasonable service although on occasions this was hit and miss.
Overall the hotel is ideal for business travel on a lower budget – I will probably use this hotel again in November (when the heating is not needed)!

  • Stayed: July 2011, travelled on business
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1  Thank Cessna152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gerenciapibi, Front Office Manager at Melia Ibirapuera, responded to this reviewResponded 27 October 2011

Good morning, Mr.
Thank you for your assessment, we are in the process of improvement in some items mentioned by you.
We look forward to his return in November.
If you need anything I'm available.
Sincerely,
Eloisa

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Reviewed 19 August 2011

After a very slow check in things got better. Room good size and clean. By no means luxurious but fine for business trip. I was travelling with a group and we stayed 6 days who all had different budgets so it was ideal.

Breakfast OK. Good fruit and juices other stuff not very inspiring.

Ate once in restaurant which was good. But lots of places within walking distance on busy roads - felt safe. Big shopping centre about 4 blocks away with bureau de change and banks.

Main gripe was the lifts were incredibly slow and one was out of order teh whole 6 day stay.

Room Tip: Go high and at teh back to avoid traffic noise.
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  • Stayed: August 2011, travelled on business
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1  Thank BodgerDogSproxton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gerenciapibi, Front Office Manager at Melia Ibirapuera, responded to this reviewResponded 4 November 2011

Good afternoon,

Thanks for the comments and ratings on TripAdvisor.

We always take into consideration the opinions of our guests. We are changing the business of maintaining elevators for sanarmos this problem.

Once again thank you.

Atc,

Eloísa

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Reviewed 1 July 2011

Recently this hotel changed from Soneva to Park Inn brand. You can see that there was a great investment on the image... but Atlantica Hotels could have improved the bathrooms of the Rooms.

I've stayed in many Park Inn's in Europe and the Ibirapuera hotel has much better rooms and service. The elevators seem to have some issues with the card system and according to some long term guests, this issues have been like that for some time.

The location is perfect if you need to have business in the Moema region and you are very very close to the national airport.

The breakfast is nice for a Park Inn... but for 130-150 Euros a night, I would expect more than what was presented.

But the main problem is the quality of the bathrooms. Really old style with 70's style shower.

  • Stayed: June 2011, travelled on business
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Thank FlyingTuga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gerenciapibi, Front Office Manager at Melia Ibirapuera, responded to this reviewResponded 4 November 2011

Good afternoon,

Thank you for your opinion. We are in constant improvement and your feedback helps us a lot.

I am available for whatever you need.

Atc,

Eloísa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Ibirapuera

Address: Avenida Ibirapuera 2534 | Moema, Sao Paulo, State of Sao Paulo 04028-002, Brazil (Formerly Park Inn Ibirapuera by Radisson)
Phone Number:
Region: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #107 of 326 Hotels in Sao Paulo
Price Range: £49 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Melia Ibirapuera 3.5*
Number of rooms: 350
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Also Known As:
Park Inn Ibirapuera By Radisson Hotel Sao Paulo
Sonesta Hotel Sao Paulo
Sonesta Sao Paulo
Melia Ibirapuera Sao Paulo, Brazil

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