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“very good location and pretty view of the city”

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Tivoli Mofarrej - Sao Paulo
Ranked #8 of 326 Hotels in Sao Paulo
Certificate of Excellence
Reviewed 11 April 2013

The hotel in very well located, close to restaurant and shops. The doorman are very professional and helpful, everyday when i was leaving and coming back they would make a point of speaking to me. There one in particular he had a long coat and wore glasses that was always genuinely pleasant. The rooms are pretty spacious and the bed is very comfortable, like some one else comments had problem with the toilet flashing, while i was there there was a problem with the lifts. My only comment is that the rooms may need some touch up, there were marks on the furniture probably due to suitcases been scratching.

The bar is very nice and has access to the terrace where there is a swimming pool, fitness facilities are available but there is a charge like for the internet.

I had breakfast and the choice is pretty good, there is a chef that is available to make fresh omelet, all the rest is buffet service.

The lady that checked me in was very professional and friendly, i believe she was called Hilde.

Overall a pretty hotel

  • Stayed: March 2013, travelled on business
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1  Thank myexpreriences
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 April 2013

Enjoyed my stay at Tivoli. For a large hotel the concierge offered boutique hotel style service. In particular Marcelo was excellent. He really offered us suggestions targeted to our taste, style and age. The main entrance of the hotel is very modern, the rooms could use an upgrade though, a bit worn - but definitely still nice. The breakfast was amazing and included - though we didn't buy the breakfast included rate!

Would definitely return.

Stayed: March 2013, travelled as a couple
Thank Quash55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2013

We stayed there for a weekend in april. The hotel is beautiful, luxurious, but there are better options (much better) nearby, in the same price category.
Rooms are kind of old, that received a lifting (not a good one)
Parking personnel is not as attentious as you would expect from a 5star hotel. Also, the breakfast is below average for a place like this.
The best of the hotel is the Arola restaurant, on the rooftop, 23th floor, with a beautiful view of the city and a good spanish cousin.

  • Stayed: April 2013, travelled as a couple
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Thank otavioclark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2013 via mobile

The highs: great staff, good location and comfortable beds.

Some negative points: no free wifi (if you want complimentary wifi you need to become a member of the hotel's loyalty scheme), no free coffee or tea in the rooms and my toilet didn't work properly. For me these are the kind of things that an expensive five star hotel should be on top of..

Apart from these minor issues the hotel was great. The location is great for avenida paulista as well as jardins and the hotel staff were incredibly helpful and polite.

I'd would recommend this hotel.

  • Stayed: April 2013
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Thank RobMcNamara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2013 via mobile

We spent 5 nights in the Tivoli. The reception is beautiful, staff efficient, helpful & friendly, check-in was straightforward our room wasn't quite ready so I sat by the pool enjoying a coffee in the sunshine...no hardship.

The room was on the 16th floor & had a GREAT, expansive view across the park and the skyline of Sao Paulo. The room itself was large, stylishly modern and comfortable. It had all the usual luxuries including a Nespresso machine but no milk/milk powder...so expresso only. The bed was huge & sumptuously comfortable.

Breakfast was included in our room tarif. Breakfast was very good; lots of delicious fresh fruit, lovely pastries, fresh bread, a selection of hot food which changed every morning plus a chef to cook omelets to order.

We ate dinner in the top floor restaurant which was a fabulous space, with gorgeous views. The food was good, we ordered the tasting menu. It wasn't the best food we'd eaten in Sao Paulo, but it was definitely the most expensive at £300.00 for two people with wine!

Overall our stay was wonderfully comfortable, very luxurious. The hotel is probably in the most central and convenient site in Sao Paulo but it comes at a price...eye wateringly expensive!

  • Stayed: March 2013
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Thank LondonMols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2013

Very well located, beautiful entrance but still an aged hotel with very average rooms.
Service was quite good until this morning at checkout when I got a "surprise" at checkout. They "lost" my fidelity profile and I ended up charged for Internet. I had been told at check in that it would not be charged...
Not very helpful attendant made me pay (a lot by the way) for a poor and slow Internet.
Besides that, at the price we paid I now know we can get better and newer hotels (maybe even with better service)

  • Stayed: March 2013
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4  Thank Leonardo_de_Araujo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2013

Arrival was friendly and the entrance hall looks stylish and good. After this, my experiences were not so good:
Arriving in my room (340USD per night), electric 110V cables hanging out of the wall not protected, the floor, walls, mirrors and wardrobe dirty and in need of renovation.
I took pictures, showed them to management and got a better room, a fruit basket and a free breakfast. I was assured that the room will immediately be renovated. The new room was better and renovated. No refund on the unacceptable room though.

Personally I don't consider this to be a good service:
1. Arriving in a 5 star hotel after a long flight, I expect to directly get an acceptable room.
2. Since I arrived early, the hotel was not flexible enough to allow me an early check-in, I had to book an extra night to have a room upon arrival (so I had to pay two days, 680 USD for the non renovated room before I could get an acceptable one)
3. Sauna and wellness only for an extra charge
4. Internet in the room only for an extra charge
5. Fitness only for an extra charge
6. A cup of coffee in the room was charged with 4 USD extra (!)

Certainly not a "Leading Hotel of the World" as they claim. I was very disappointed.

(Since the hotel said, they would directly renovate the room, I don't post the pictures of the not acceptable room here)

Room Tip: Ask for a renovated room
  • Stayed: March 2013, travelled on business
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2  Thank yoyannik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tivoli Mofarrej - Sao Paulo

Address: Alameda Santos 1437 | Cerqueira César, Sao Paulo, State of Sao Paulo 01419-001, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo > Jardins
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Sao Paulo
#8 Luxury Hotel in Sao Paulo
#18 Family Hotel in Sao Paulo
#21 Romantic Hotel in Sao Paulo
#26 Business Hotel in Sao Paulo
Price Range: £134 - £249 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Tivoli Mofarrej - Sao Paulo 5*
Number of rooms: 217
Official Description (provided by the hotel):
Welcome to São Paulo - the economic and cultural capital of South America, its largets city and home to over 70 nationalities. Vibrant, diverse and utterly fascinating. In the exclusive Jardins neighbourhood, minutes away from the acclaimed São Paulo Museum of Art Assis Chateaubriand, the luxurious Tivoli Mofarrej São Paulo Hotel is an urban oasis. With its soaring lobby, stunning pool and frequent showcasing of contemporary artists, the hotel attracts celebrities, heads of state and royalty alike. Among the wide range of rooms, discover the one that suits you best. Inspire your taste buds with our indulgent cuisine: the lively Bistrô or the poolside Narã lounge. Take advantage of our world-class Conference and Events Centre with its 7 meeting rooms, renowned for hosting seamless meetings and one of a kind weddings alike. Once the working day is done, unlock the secrets of the city with our Experience Teams, shop till you drop in the stunning JK Iguatemi luxury shopping mall, or unwind by the hotel pool and semi-tropical garden. ... more   less 
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Also Known As:
Tivoli Sao Paulo Mofarrej Hotel Sao Paulo
Tivoli Hotel Sao Paulo
Tivoli Mofarrej - Sao Paulo Brazil

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