I have recently stayed at this location and had a very frustrating experience. I arrived at 11pm back at the hotel and went to my room. The electronic key did not open the door so I went to the from desk to get another one that did not work either. Staff went with me to the room and tried for 45 minutes to open the door until they gave up. Long story short. I was sent to another room without my luggage to spend the nigh so they could figure out how to open the door. I woke up at 8:30 am went down and still the room was locked. I had breakfast and had to wait until 1pm when the last option was put into action. Staff had to cut the door open. At check out the person at the front desk told me that for my inconvenience they would offer me a late check out, lol. I suggested to at least give me a night credit. I had to to post my experience to warn other travelers and save them of a very uncomfortable situation.
- Official Description (provided by the hotel):
- The Pestana São Paulo is located just steps from Avenida Paulista and very close to the famous Ibirapuera Park. Surrounded by beautiful tree-lined streets, with excellent options for gastronomy, leisure and business, the Pestana São Paulo is perfect for those seeking comfort and practicality. To relax further, guests can enjoy the swimming pool and sauna in the leisure area, and the cozy and relaxed Brahma Chopp Kiosk. The Cais da Ribeira Restaurant features modern cuisine with a wide variety of dishes. In addition to spacious apartments, contemporary decor, double-glazed windows, and a bath in all the rooms, Pestana São Paulo also offers free Wi-Fi. The receptionists are bilingual and are available 24 hours a day, with both room service and a messenger service available. The staff is trained to provide guests with personalised service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, World Independent Hotel Promotion, PESTANA MANAGEMENT - Servicos de Gestao S.A., Expedia, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, getaroom.com, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Pestana Sao Paulo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Pestana Sao Paulo Hotel Sao Paulo
- Pestana Hotel Sao Paulo
- Pestana Sao Paulo Brazil