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“Good for business”
Review of Pestana Sao Paulo

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Pestana Sao Paulo
Ranked #166 of 326 Hotels in Sao Paulo
Reviewed 1 November 2013

Just checked out after one week stay. Friendly and helpful staff. After a problem with plumbing in the room, I was promptly moved to another room. Good fruit on the breakfast buffet, coffee can improve though - it is Brazil after all. Overall a good experience.

Stayed: October 2013, travelled on business
Thank Sean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 - 28 of 847 reviews

Reviewed 28 July 2013

Really good stay at the Pestana in July 2013. I was really worried after reading the horrible reviews. But, perhaps they renovated or the tripadvisor reviews helped them to improvise, but we found the rooms(size and cleanliness), breakfast, internet quality and VERY importantly, the staff, all VERY good. Every problem/question of ours was duly attended. English communication was not a problem. Everyone, on the reception or in the restaurants was very helpful. Highly recommended.

  • Stayed: July 2013, travelled on business
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Thank garimab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2013 via mobile

I have recently stayed at this location and had a very frustrating experience. I arrived at 11pm back at the hotel and went to my room. The electronic key did not open the door so I went to the from desk to get another one that did not work either. Staff went with me to the room and tried for 45 minutes to open the door until they gave up. Long story short. I was sent to another room without my luggage to spend the nigh so they could figure out how to open the door. I woke up at 8:30 am went down and still the room was locked. I had breakfast and had to wait until 1pm when the last option was put into action. Staff had to cut the door open. At check out the person at the front desk told me that for my inconvenience they would offer me a late check out, lol. I suggested to at least give me a night credit. I had to to post my experience to warn other travelers and save them of a very uncomfortable situation.

  • Stayed: July 2013
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2  Thank Efarinelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2013

This is one of the worst Hotels I hve ever stayed in. I went to Brazil for business. The country, Sao Paulo and Rio are amazing and the people great - but this hotel is an exception. The staff were just plain rude - and seemed to work from the french textbook to ignore the guests. Brazil is not short of manpower and there are a lot of people working everywhere - but at the Pestana Hotel Reception would leave me waiting for ages without even acknowledging that I was there - whenever I came back to the hotel in the evening despite a number of porters or door staff hanging around - no-one smiled - no one said good evening, no-one opended the door. The room was damp - the air conditioning did not work. This was like a bad movie - compared to other Pestana Hotels which are usually nice - but the service and the attitude was really poor.

Room Tip: find a different hotel
  • Stayed: July 2013, travelled on business
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3  Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, General Manager at Pestana Sao Paulo, responded to this reviewResponded 22 July 2013

Dear Mr. Hastings,
Primarily I would like to thank you for taking the time to tell us about your recent stay at the Pestana São Paulo. I am sorry that your experience did not meet completely your expectations, please allow me to express my sincerest apologies.
At Pestana São Paulo, we strive to provide a superior quality service for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you mentioned and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that your will give us the opportunity to better serve you in the near future.
Yours sincerely,

Walter Strub

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2013

Pestana Hotel is well located, just a few blocks away of Av.Paulista. The zone Jardim Paulista is nice. The hotel is quite old and needs renovation. Rooms are simple but all right. Check In took me 20 minutes with no reason. Price is ok considering how expansível Hotels are In this town.

Room Tip: rooms facing rua tutoia are quiter
  • Stayed: June 2013, travelled on business
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Thank tozepinto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, Manager at Pestana Sao Paulo, responded to this reviewResponded 20 July 2013
Google Translation

Prezado,
Aproveitamos a oportunidade de agradecê-lo pelos comentários dos bons momentos vividos em nosso hotel. Prezamos pela excelência no tratamento com hóspedes e futuros clientes e, ficamos felizes por termos correspondido às suas expectativas. Comunicamos a modernização total dos quartos, incluindo melhorias na conexão da Internet (sem custos adicionais), televisores de LCD, entre outras comodidades para melhor acomodação.
Esperamos revê-lo em breve e agradecemos a sua escolha em se hospedar no Pestana São Paulo Hotel.

Cordialmente,

Roberto Magario

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Reviewed 22 May 2013

This hotel belongs to the Pestana group but it´s not at the same level of quality and comfort.
It smells old! In the apartment everything is old and not working very well.
But the staff is always trying to help you. They´re very polite and this is the good point about this hotel.
I will not be back there.

Room Tip: Try to avoid the 14th floor
  • Stayed: May 2013, travelled with family
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1  Thank Adriano B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, General Manager at Pestana Sao Paulo, responded to this reviewResponded 27 May 2013

Dear Adriano

First of all thank you for the feedback provided and know that this semester we are carrying out a ambicious remake project in our Sao Paulo hotel including investments of about 1 million reais to reach the same standards that Pestana hotels have around the world as you know well about our chain. We hope to see you back then in august so you can give your opinion again with the apartments renewed and redecorated. But I am very happy on the other hand as you noticed that our service is ok and our cordiality impressed you positively.

Cordially

Henrique Vendramin

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Reviewed 20 May 2013

I have stayed in other Pestana Hotels, such as the Covento do Carmo in Salvador, and was used to a certain standard with this hotel chain. The Sao Paulo version tough is a total deception, run down rooms that havnt been fixed in over 10 years. The whole hotel is old, but the rooms is a cathastrophy: My linen had holes, the chair at the desk was dirty all spotted with probably vomit, the telephone didnt work, there is no isolation, you could here everyone passing in front of the room, as it was inside the hotelroom itself. The windows havnt been cleaned in ages, and also the street of the hotel is ugly and has nothing. Overall I cannot recomend this hotel to anyone, the price is totally overrated, its badly managed and needs and urgent overlall renovation.

  • Stayed: May 2013, travelled on business
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3  Thank PhoenixSaoPaulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, General Manager at Pestana Sao Paulo, responded to this reviewResponded 27 May 2013

Dear Guest

First of all thank you for the information and I would like to tell you that this year we are carrying out a remake project in our hotel including investments of about 1 million reais to reach the same standards that Pestana hotels have around the world. We hope to see you back then in august so you can give your opinion again with the new facilities and decoration.


Cordially

Henrique Vendramin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Sao Paulo

Address: Rua Tutoia, 77 | Jardim Paulista, Sao Paulo, State of Sao Paulo 04007-000, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Sao Paulo
#118 Business Hotel in Sao Paulo
Price Range: £58 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pestana Sao Paulo 3.5*
Number of rooms: 198
Official Description (provided by the hotel):
The Pestana São Paulo is located just steps from Avenida Paulista and very close to the famous Ibirapuera Park. Surrounded by beautiful tree-lined streets, with excellent options for gastronomy, leisure and business, the Pestana São Paulo is perfect for those seeking comfort and practicality. To relax further, guests can enjoy the swimming pool and sauna in the leisure area, and the cozy and relaxed Brahma Chopp Kiosk. The Cais da Ribeira Restaurant features modern cuisine with a wide variety of dishes. In addition to spacious apartments, contemporary decor, double-glazed windows, and a bath in all the rooms, Pestana São Paulo also offers free Wi-Fi. The receptionists are bilingual and are available 24 hours a day, with both room service and a messenger service available. The staff is trained to provide guests with personalised service. ... more   less 
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Also Known As:
Pestana Sao Paulo Hotel Sao Paulo
Pestana Hotel Sao Paulo
Pestana Sao Paulo Brazil

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