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“'Business' Hotel”

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Comfort Suites Oscar Freire
Ranked #49 of 321 Hotels in Sao Paulo
Certificate of Excellence
London, United Kingdom
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“'Business' Hotel”
Reviewed 29 March 2014

i'd qualify this hotel as a perfect business hotel…
had all the amenities you needed…
staff is friendly…and only lacked client service because many were not fluent of the English language… (otherwise I strongly believe they would accommodate all your needs)…

amazing pool on top!!!

location: could have been slightly better if it was further down towards rue bela cintra (where all the shops and restaurants are to be found)… but not really that far to walk anyway…and there is a taxi rank right in front of the hotel for destinations further afield… (we seem to have a dedicated driver as we always catch the same guy - who was super friendly wish I could recommend him but forget to ask his name)…

Room Tip: in sao paulo the rule is of course: the higher the room the better the view!
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ferran R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,472 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Riverside, California
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 March 2014

I stayed on the week of March 20th for a Trade Show. Rooms are very clean, nice breakfast the hotel is nice and clean, great bed to rest after a busy day. The staff very friendly. My only concern is that no one speaks English so be ready to practice your Portuguese other than that I do recommend this hotel!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank ssanchez72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 March 2014

This is one of the worst hotels i have ever stayed in. The customer service is appalling. I stayed as part of a group of 15. It took more than three hours to get checked in and allocated a room. The people on reception were not bothered about providing any customer service and moved at a snails pace. The room was clean and basic. However, my room did not get cleaned on one day and despite ringing reception nothing was done about it. The iron in the room was more suited to a museum. It stopped working after the first use and burnt a hole in my shirt. My colleagues ate at the restaurant and reported the food was inedible. The only saving grace was the rooftop pool which was empty most of the time and that we were only there for 5 nights. Out of choice i would not stay at this hotel again.

Room Tip: don't stay here
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joe_turtle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
112 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 March 2014

I have stayed at this hotel several times because it is near my son's residence. I feel that service is slowly getting worse. This time they gave us a room which as not completely furnished! The sofa and the glass table were missing. One of the phones was not working and the TV channels line up does not correspond to what they say they have anymore (the cable company changed the line up but the hotel did not update it in the rooms). So, instead of CNN you will watch a Brazilian channel, for example. The staff at the front desk tried to be friendly and accommodating, but they were apparently inexperienced and not on top of things. They solved most of our complaints and gave us another room, this time completely furnished, fixed the phone, but apologized about the channel line up, saying they could not do anything. In the new room, we saw little cockroaches wandering around, but the rest worked fine. At check out they came up with frigobar charges that were not ours, certainly some mix-up due to the room change, but removed the charges. All in all, the location, naturally, remains convenient, but the hotel is aging while its staff needs some aging. If this location near hospitals etc is not an issue for you, find a better managed and furbished place.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Prof23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham UK
Level Contributor
206 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 16 February 2014

I had a big room, a bit sparsely furnished. Wi-Fi (free) worked well once I had sorted out with reception about the confusing login information. Bathroom was fine, no bath, only a shower. I didn't find the bed hard. Aircon worked well, though you could open the window if you wanted. The (free) breakfast was good - bread, pastries, fruit, cereal, ham, cheese etc. The cooked breakfast (scrambled eggs, bacon, sausage in tomato sauce) did not look so appetizing. Lunch and dinner in the hotel restaurant were OK, though some of the people I was with were unhappy with the food and the service. Overall the service was good, and excellent in parts (especially the guy who brought a corkscrew up to the pool for us), but sometimes there were problems with the staff's ability to speak English. After an overnight flight, it would have been nice to check in a bit early.

The neighbourhood seems fine. Plenty of places to eat, and a supermarket just up Rua Oscar Freire. You can get the Metro at Clinicas, about 5 minutes walk away. There was always a cab available at the hotel.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hnswst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATL
Level Contributor
84 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 December 2013

But if you stay here, you get what you need. The hotel is clean, quiet, and have decent rooms. I was in a double with two twin beds. I think they were from the Flinstone movie because they were hard as rocks. Room service dinner was underwhelming. The staff's English skills were lacking, but super friendly.

  • Stayed December 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank djsociety
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 September 2013

The hotel was OK. Staff was nice, breakfast was OK, rooms were smoking (there were ashtrays in the rooms) even though I asked for a nonsmoking. Clean otherwise. Location is great, within walking distance from the shopping area on Oscar Freire. Felt safe around, I went for a run a few times. I hope the smoking problem gets fixed and it will be a very fine hotel.

  • Stayed August 2013, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank zheb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites Oscar Freire

Property: Comfort Suites Oscar Freire
Address: Rua Oscar Freire 1948 | Pinheiros, Sao Paulo, State of Sao Paulo 05409-011, Brazil
Region: Brazil > State of Sao Paulo > Sao Paulo > Pinheiros
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Sao Paulo
#48 Romantic Hotel in Sao Paulo
#58 Family Hotel in Sao Paulo
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Comfort Suites Oscar Freire 3.5*
Number of rooms: 150
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Also Known As:
Comfort Suites Oscar Freire Hotel Sao Paulo
Comfort Suites Sao Paulo
Sao Paulo Comfort Suites
Comfort Suites Oscar Freire Sao Paulo, Brazil

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